Installation problem with ATi drivers

Linkintones · Apr 7, 2004, 04:34 PM

A minimized "window" pops up (it's not possible to maximize it) when I try to install the latest versions of Omega, Catalyst or the Control Panel separate. I have to end the installation with "Ctrl + Alt + Del". When I do that this error pops up:

You can read more about this problem here:

http://consumer.installshield.com/kb.asp?id=q110644

I have removed everything associating to ATi before the installation. I've done this with "Driver Cleaner 3" and manually with the Registry editor and explorer.

I couldn't go to the "Options"-tab in the ATi Control Panel before I uninstalled my drivers (Omegas latest). The window "freeze" as soon as I press the "Options"-tab. I have to close the window by pressing X. This still happens when I have installed the latest ATi Catalyst 4.4 drivers manually (I've also tried installing the latest Omega drivers again and ATi Catalyst 4.3 without success).

Please help me; I’ve installed several other programs without any problem at all!

By the way, I use Windows XP Professional.

//Daniel

Midshipman · Apr 8, 2004, 06:38 AM

I'm not sure if this advice is relavent to XP, but it worked for 98SE.

After you've removed all of the old drivers and run drivercleaner, make sure that your system devices lists your display adapter as a PCI Standard Display Adapter (VGA) or a PCI VGA Adapter. I kept getting that and other errors while trying to install drivers for my new Sapphire 9800 Pro and making the above change before installing fixed my problem. Here is the full advice that I was working with:

Zebra wrote...

Quote:

Some suggestions to try, in order:

1. Turn off your system, and take the RAM down to 512MB on your system board.

2. Go into your system BIOS, and increase your AGP aperture to 128M.

3. While in your system BIOS, turn off AGP fast writes.

4. Uninstall your drivers, then run Drivercleaner.

5. Let Win98 install your card as just a PCI VGA card.

6. Install the ATI Cat 4.3's for Win98/ME.

Don't worry about #1 as it was specific to a Win98 issue.
#2 might not be necessary, but if you try it, be sure to set it to whatever amount of ram your card has.
Even though this solution was directed towards 98, it might work for your problem as I recall getting that some error several times before I tried this.

Zebra · Apr 8, 2004, 09:16 AM

In XP it is important that if you are connected online all the time(i.e., high speed ethernet), that you unplug the ethernet cable before trying to remove and reinstall the card. This keeps XP from trying to get the generic MS drivers. You shold also go the the Device Manager, select View, select Show Hidden Devices, then look at all the Video Adapters. Delete them all. Boot into Safe Mode when running Driver Cleaner.

Linkintones · Apr 9, 2004, 03:34 AM

The things you wrote didn't help (I've tried some of them before too).

According to this post, you have to have the "Workstation service" enabled. The thing is that I don't even have that service (and probably never had). I've tried to "install" the service by putting it in the registry (a friend of mine gave me a *.reg-file with it in), but I just got errors when I tried to start the service. What's bothering me is that another friend of mine doesn't have the "Workstation service" and he haven't got any problem at all to install any driver.

Have anyone got any other suggestions of what I should do? Everything works fine except the installation process and the "Options"-tab in the Control Panel.