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Old Sep 26, 2007, 06:18 PM   #1
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7.9 killed my card? (I guess it didn't, but just to be sure...)

Hi everyone. I'm having some serious problems here and I'm still not sure if it has something to do with some kind of software problem, so I'd like to have some advice before spending money for nothing.

Yesterday I installed Catalyst 7.9 just to be up-to-date. Now I realise that "just to be up-to-date" is not a good reason for updating it, but now it's too late anyway. Then I was using my computer just normally, watching a video file, WMV format (which is hardware accelerated, I think) and suddenly the video playback went just crazy. After some attempts of running that and other video files in the same and in other programs, the system started behaving strangely. So I just rebooted. But it just would flash one of those infamous BSOD and then reboot. So I set "no auto-reboot" to see the blue screen. It said: *** STOP 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)

I ran Memtest86 and a complete scandisk and found nothing.
I tried reinstalling Windows ("repair installation" option, as it hasn't been a month since last fresh install and I'm not in the mood for another one right now).
I tried removing and reinstalling the video driver every way possible, and in every version I could find.

Nothing worked. It still goes the same: the system will not boot as long as any Radeon driver is running, but it will boot in safe mode or if using a generic driver.

So far, it could still be a software problem, but the most bizarre thing is that it all happens just the same on Linux too! (And even the live cd won't boot in normal mode!)

Now I was just wondering, since all this whole thing happened the same day I updated the driver, and since everything works just fine with a generic driver (in a generic way, of course), could the updated driver have done some kind of damage to the hardware? And, if so, is there a way to solve it without having to replace my card? (And is there a possibility of the problem not being in the video card at all?... Power supply, motherboard, solar wind or lunar gravity maybe?)

Any help would really be appreciated.
Thanks.

----------------------------------------------------------------------

EDIT: A weird thing I forgot to mention: now everytime i boot Windows (using the generic driver) it "finds" my X800 card eight times!.. Is this normal? As far as I remember, it used to find it just twice (primary and secondary).

----------------------------------------------------------------------

MB: Asus A7N8X-X / NVidia nForce2 chipset
CPU: Athlon XP 2400+ 2 GHz
RAM: 2 x 512MB DDR 400MHz
HDD: 2 x 80GB 7200 RPM
DVD: 1 reader / 1 writer
Some TV card (Encore, I think)
Video: ATI Radeon X800 GTO 256MB AGP (no overclock)
Power: 400W ATX
OS: Windows XP Pro SP2 / Kubuntu 7.04 Feisty Fawn

Last edited by mbonci; Sep 26, 2007 at 07:13 PM.
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Old Sep 26, 2007, 08:00 PM   #2
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Welcome to DH.

First off nice GFX card, I used to have one and it can still max out most modern games.

Second off Cat 7.7, 7.8 & 7.9 are a "No Go" for most AGP users.

Try reverting back to 7.6 until the nerds at AMD treat their AGP users nicely.

Make sure you also run DriverCleanerPro 1.5 Free Edition in between uninstalling and updating gfx drivers.

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Old Sep 26, 2007, 09:35 PM   #3
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Thanks for the reply, Nick.
(And, yes it's a good card! As I'm not exactly a gamer, to me it's still perfect. Well, at least it was until yesterday...)

But, well... it didn't work. Still the same.
I followed the instructions from readme.txt, uninstalled the driver, unplugged the network cable, ran Driver Cleaner, emptied the recycle bin etc.

First I just thought Cat. 7.9 had wrecked some systems files or something like that. But then I realised it was something more serious, as the same problem also happened on Linux. Now it seems to me like a hardware problem - especially after I read the Microsoft article about that BSOD code I mentioned on the first post:

from General causes of "STOP 0x0000007F" errors
Quote:
CAUSE

This error message can occur if either of the following conditions exists:
• Your computer has hardware or software problems (hardware failure is the most common cause).
• You try to over clock the speed of your computer's processor (for example, you set a 150 MhZ processor to run at 187 MhZ). The above STOP error means a trap occurred in kernel mode and the trap is either one the kernel is not allowed to have or is always fatal.

The most common causes of a STOP 0x7F are:
• Low-level hardware corruption, such as corrupt memory (RAM)
• Mismatched memory modules
• A malfunctioning motherboard

To determine an approximate cause, examine the parameters at the top of the STOP screen:
**STOP 0x0000007F (0x000000XX, 0x00000000, 0x00000000, 0x00000000)
UNEXPECTED_KERNEL_MODE_TRAP

The most important parameter is the first one (0x0000000X) which may have several different values. The cause of this trap can vary, depending on the value of this parameter. All traps that cause a STOP 0x7F can be found in any Intel x86 microprocessor reference manual as they are specific to the x86 platform. Here are some of the most common ones:

Values Meaning
---------- --------------------
0x00000000 Divide by Zero Error
0x00000004 Overflow
0x00000005 Bounds Check Fault
0x00000006 Invalid Opcode
0x00000008 Double Fault
But, on the other hand, the problem started the same day I updated to Cat. 7.9. So it sounds to me like too much of a coincidence. And I also think it's strange that the card still works normally without acceleration. That's why I was wondering if there's any chance of Catalyst having changed something on my card that made it stop working. Like a firmware or something.

I'm sure this problem has something to do with that weird thing about Windows telling me "Hey, I found a new video card!" eight times on a single boot... Maybe it could be a problem with my motherboard, I don't know. Has anyone heard about anything like that happening before?

Last edited by mbonci; Sep 26, 2007 at 11:03 PM.
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Old Sep 26, 2007, 10:40 PM   #4
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Well tell you truth I do like the drivers but I'm kinda piss that my TDU game doesn't work with the 7.9 set lol I would go back to bioshock driver fix if I where you if works keep them wait for next release for it.
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Old Sep 27, 2007, 12:01 AM   #5
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Did some googling and found I'm not the first one to have this odd problem:

ati card nightmare - Tech Support Guy Forums
Sapphire Forums - x800xl agp installs 8 times and system crashes

Still I have no clue about the cause neither the solution...
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Old Sep 27, 2007, 03:00 AM   #6
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As was mentioned above, any drivers from 7.7 to now have had issues with AGP cards. ATI is working on this.

With all the ATI drivers removed, try running CCleaner. Run both the Cleaner option and the Issues option. The Cleaner will get rid of junk files on your system; Issues will clean up the Windows Registry.

CCleaner - Home

When you uninstall drivers, the Uninstall doesn't clear out the Registry Keys that are created during the previous installation/s. So, maybe, if we clean up the Windows Registry, we can get rid of the multiple device detections.

Keep us posted and good luck!


EDIT: Oh, also, delete the C:ATI directory, and any directory with ATI in it under Program Files. THEN, run the CCleaner.
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Old Sep 27, 2007, 03:26 PM   #7
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Well I booted it today and it just worked normally. It detected the video card only twice (primary and secondary), so I installed the driver (Catalyst 7.6), rebooted, and everything went fine. No blue screen.

And then after a few seconds it just halted. I rebooted, got the blue screen etc etc.

So it doesn't seem like there's any corrupted firmware or anything like that. Or else, it wouldn't have worked even for a second, I guess. Sounds rather like a hardware problem, caused by a weather contrast -- on monday we had a dry weather and nearly 30°C=86°F, on tuesday we had a very humid weather and nearly 10°C=50°F. It's not the first and it's not the second time I experience hardware problems caused by weather conditions, especially at this time of the year... Usually I get it solved after disassembling and reassembling the machine, so I guess it's going to be my next step.

I'm not sure if I'm going to do this today, as I'm already late with my college stuff. Guess I'll finish it first.

Well, now I think I can say with confidence that Catalyst x.y, whatever x.y version, didn't kill my card. It was just a coincidence that I had updated the driver on the very same day. (I striking coincidence, but just a concidence anyway.)

Thanks for the support, guys!

Last edited by mbonci; Sep 27, 2007 at 03:33 PM.
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Old Sep 29, 2007, 12:16 AM   #8
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I managed to get my X800 working again at last. When I bought my PC, some 3 years ago, it had only one HDD, one DVD drive and a cheaper video card. Then I bought another HDD, the DVD burner, the X800 and the TV card, but have overlooked the power supply (400W).

After struggling for a while with different IDE set-ups, BIOS settings and dealing with some really nasty "your-box-has-blown-up" messages, now everything's running fine with my DVD drives unplugged and the CPU underclocked.

Guess it's time to buy a new PSU... Can anyone give me some advice on that matter? (Or maybe some advice on where I should be asking this kind of question...)

Last edited by mbonci; Sep 29, 2007 at 12:24 AM.
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Old Sep 29, 2007, 02:08 AM   #9
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Quote:
Originally Posted by mbonci View Post
I managed to get my X800 working again at last. When I bought my PC, some 3 years ago, it had only one HDD, one DVD drive and a cheaper video card. Then I bought another HDD, the DVD burner, the X800 and the TV card, but have overlooked the power supply (400W).

After struggling for a while with different IDE set-ups, BIOS settings and dealing with some really nasty "your-box-has-blown-up" messages, now everything's running fine with my DVD drives unplugged and the CPU underclocked.

Guess it's time to buy a new PSU... Can anyone give me some advice on that matter? (Or maybe some advice on where I should be asking this kind of question...)
You're already at the right place for asking questions.

We have some great reviews of PSUs right here on DH. One thing that almost everyone does wrong when it comes to a PSU is that they look at the Wattage and then they pick the cheapest one available. That's just the wrong way to go about it.

For your current setup, and for a little future upgrades, I'd be looking at good quality 600W PSUs with at least 20A on the +12V Rail. If you're not familiar with that, just take a look at the labels on the side of the PSUs and you'll see the AMP ratings for each of the rails. The higher you can get with that +12V A rating, the better. 30A would probably be ideal.

Take a look at the reviews here for ideas on what brands are good and which are low quality.

Good luck!
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Old Sep 29, 2007, 02:01 PM   #10
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Hehe, luck is not as durable these days as it used be...

Things were all good and nice yesterday when I went to sleep. Today it took me almost 2 hours to get this damn thing working... (and I'm not even talking about the X800, I'm talking about the computer itself)

Now I got a whole bunch of new error messages and blue screens (including that infamous ati2dvag thing). And, oddly, Safe Mode won't even get to a graphic screen, it just reboots without a word. (This time, "VGA Mode" was the only option that worked)

I'm getting suspicious of my motherboard, but I guess I'll have to ask someone to lend me another video card before I can be sure... Well, but... If I had to buy a new mobo... Ouch... That would be a real problem... (Athlon XP CPU, DDR sticks, IDE drives, AGP card...) Does any mobo these days support at least one of those things?..
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Old Sep 29, 2007, 03:31 PM   #11
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If you look closely at the motherboard, do you see any capacitors with bulging/leaking caps? The tops of the capacitors should be very flat.
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Old Sep 29, 2007, 03:36 PM   #12
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Replacing hardware seems rash. You mentioned you where watching WMV movies when it all started happening. Can't some viruses be sent through movie files?.. hmmm.
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Old Sep 29, 2007, 05:18 PM   #13
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A virus? Well, that could be a possibility, but I don't believe it's the case. Every day the first boot is always different. So it seems to me like temperature is playing a major role, and it doesn't sound like a virus' work.

And, the capacitors, they all look normal. I've taken a careful look at my motherboard and at my x800 and haven't found any evident sign of a physical defect (though I'm not a hardware expert, as you guys might have noticed...)

I have already dismantled and set up the whole thing back, tried several hardware and BIOS set-ups. I've even tried a minimal configuration: 2GHz CPU underclocked to 1.5GHz, only 1 x 512MB DDR, only 1 x IDE HDD, no optical drive and even no floppy drive plugged. Nothing really worked.

I'm stuck... Don't know what to do now.
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Old Sep 30, 2007, 12:42 AM   #14
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Having had the same problem under Linux its safe to say its more than a software issue now.

I would look more closely at the quality of your PSU. AXP boards are +12V hungry and I find especially two things are true: nForce2 boards can be +12V sensitive (if its too low or too high, bad), and second that they run hot.

Leading me to this: Have you checked the thermal paste on your CPU and NB?
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Old Oct 1, 2007, 02:36 PM   #15
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Quote:
Originally Posted by H3X4D3C1M4L View Post
Having had the same problem under Linux its safe to say its more than a software issue now.

I would look more closely at the quality of your PSU. AXP boards are +12V hungry and I find especially two things are true: nForce2 boards can be +12V sensitive (if its too low or too high, bad), and second that they run hot.

Leading me to this: Have you checked the thermal paste on your CPU and NB?
Hmm... I don't really know what a thermal paste is, but anyway you sound like you do know what you're talking about... And it does make sense. Something is noisier than usual here, and I think it's the PSU fan. So maybe it's not working that well and it's draining more power than it should, and that could have triggered the problem.

Anyway, now I'm sure I should have bought a better PSU long ago. So I'm buying a new one as soon I can, maybe there's still hope for this old box. Thanks for the help!

Last edited by mbonci; Oct 1, 2007 at 06:42 PM.
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Old Oct 1, 2007, 07:55 PM   #16
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I can't spend much money on a PSU right now, and over here in Brazil I couldn't find many options. Here's the specs for the most common 600W one:

- (never mind the brand, it's Brazilian)
- 120mm internal fan
- cables: 34 cm long
- dimensions: 8.5/15/15 cm
- connector: 20- or 24-pin
- max. total power: 600W
- max 5V/3.3V power: 290W
- max. 12V power: 440W

amperage:
- 3.3V -- 34A
- 5V -- 36A
- 12V -- 37A
- (-5V) -- 0.3A
- (-12V) -- 0.8A
- 5VSB - 2.0A

Do these sound good? They're selling this one for R$ 90 (~ USD 50). I think it's a good price.

And, just to be sure... Do all PSUs fit any modern mobo?..
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Old Oct 2, 2007, 02:43 AM   #17
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Quote:
Originally Posted by mbonci View Post
I can't spend much money on a PSU right now, and over here in Brazil I couldn't find many options. Here's the specs for the most common 600W one:

- (never mind the brand, it's Brazilian)
- 120mm internal fan
- cables: 34 cm long
- dimensions: 8.5/15/15 cm
- connector: 20- or 24-pin
- max. total power: 600W
- max 5V/3.3V power: 290W
- max. 12V power: 440W

amperage:
- 3.3V -- 34A
- 5V -- 36A
- 12V -- 37A
- (-5V) -- 0.3A
- (-12V) -- 0.8A
- 5VSB - 2.0A

Do these sound good? They're selling this one for R$ 90 (~ USD 50). I think it's a good price.

And, just to be sure... Do all PSUs fit any modern mobo?..

From the numbers, that does look good.

And, as long as the PSU is made for a standard ATX PC case -- and you have an ATX PC Case, it will work. The screw holes and such will line up like they're supposed to. Just be sure to mention what case you do have already.
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Old Oct 2, 2007, 03:06 AM   #18
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Yes, it's a standard ATX case. And now a friend of mine has just told me he once had the same problem (video card not working, blue screens, some freaky BIOS error messages etc), so he replaced the PSU and voilà... So I guess a new PSU will get things back to normal.

Thanks again! You guys helped a lot!
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