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Old Jul 14, 2007, 04:34 AM   #1
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ATI Radeon 9550/X1050 series constant problems

Hey guys as the title states I am having constant problems with my graphics driver crashing with the following message "your graphics driver has stopped responding to commands" (something along those lines anyway lol)
I am using an AMD Athlon 64 3200+ processor
With the ATI Radeon 9550/X1050 series 256MB VGA graphics card.
512MB DDR RAM.
I recently tried updating to the latest drivers from ATI but had severe installation problems and ended up having to do a system restore. So i am using the latest OMEGA driver. I can play counter-strike and battlefield 2 reasonable consistantly (Wont crash out for a few hours or so) Which points out this cant be an overheating problem. But when i try to play WoW i get about 5-15 minutes game time before it stops responding. If anyone has any knowledge about how to fix this, it would be great
Also some setting for the tray tools that could stop this would be great.
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Old Jul 14, 2007, 05:14 AM   #2
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Here is some additional information that could help identify the problem or determine the correct setting for me:

Display adapter ATI Radeon Graphics Processor AGP (0x4153)
Core Name RV350/RV360
SubVendor Sapphire (P.C. Partner) (174B)
SubDevice 0200
BUS 1
Device 0
Function 0
Base Address 0 A0000008
Base Address 1 00009001
Base Address 2 C1000000
Base Address 3 00000000

Bus Type AGP
Current AGP Speed 8x
SMARTGART Installed No

Driver Version Omega 7.04
Release Version 8.36-070314a3-044981C-ATI-OMEGA
QuadBuffer Stereo Support No
Catalyst Registry Path
System\ControlSet003\Services\ati2mtag\Device0

______________________________
Clock Information
BIOS VPU 250.00
Current VPU 249.75
BIOS MEM 200.00
Current MEM 195.75

______________________________
Overdrive
Supported No

______________________________
Radeon PCI configuration space
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 02 10 53 41 07 00 B0 02 00 00 00 03 08 40 80 00
10 08 00 00 A0 01 90 00 00 00 00 00 C1 00 00 00 00
20 00 00 00 00 00 00 00 00 00 00 00 00 4B 17 00 02
30 00 00 00 00 58 00 00 00 00 00 00 00 10 01 08 00
40 00 00 00 00 00 00 00 00 00 00 00 00 4B 17 00 02
50 01 00 02 06 00 00 00 00 02 50 30 00 1B 02 00 FF
60 02 03 00 1F 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
80 05 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
90 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
F0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Hardware Information ASIC (Software) Method
Family 45
Emulated Revision 5
Gfx Engine ID 3
VRam Bit Width 128
Installed memory 256

Hardware Information Direct hardware access
Installed memory 256 Mb
Memory Type DDR SDRAM
Memory Width 128 bit
Active Rendering Pipelines 4

______________________________
Radeon Registers
RADEON_BIOS_0_SCRATCH 00000004
RADEON_BIOS_1_SCRATCH 0100C000
RADEON_X_MPLL_REF_FB_DIV 03251D04
RADEON_XCLK_CNTL 00A07FFA
RADEON_MCLK_CNTL 00031212
GB_TILE_CONFIG 00010011
MC_TIMING_CNTL 1A191211
MC_SDRAM_MODE_REG 31320032

______________________________
Video BIOS Information
Version 008.017D.034.00
Part Number 113-AA15602-100-PC
Date 2005/05/26 13:50
Vram Type DDR SGRAM / SDRAM

______________________________
Controller Configurations
Controller 0
Active Connections:
-Monitor (CRT1) (0) 1024x768x60
Controller 1
Active Connections:
No Active Connections

______________________________
Displays supported by adapter
0 (1) Monitor (CRT1)
1 (2) TV

______________________________
EnumDisplays
Display Type 0, Extended Type 1 , Max Resolution 1920x1080
Display Type 1, Extended Type 7 , Max Resolution 1024x768

______________________________
Loaded Displays
Display 1 index 1
Display 2 index 61440
TV Index 2
______________________________
Multi VPU State
ulActiveAdapters 1
ulAvailableAdapters 0
ulCurrentAdapter 0
ulDongleCapabilities 0
ulDongleConnection -1
ulDongleDisplayIndex 0
ulPrimaryIndex 0
ulMVPUMaxFBSize 0
ulMVPUMaxPipes 0
ulMVPUMaxVisFBSize 0
ulMVPUState 65
State Bits
NODISPLAYCONNECT
NOINTERCONNECT
______________________________
Multi VPU Caps
______________________________
No additional information
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Old Jul 14, 2007, 06:01 AM   #3
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System Specs

Greetings and welcome to DriverHeaven!

First of all, you are running on the bare minimum of System RAM. 512 MB no matter what kind it is, is just too small of an amount of RAM for heavy loads. You need AT LEAST 1 GB and 2 GB would be the better choice.

Now, don't tell me that you don't think it's the RAM. When the system starts loading up the 3D graphics, it's running out of room with which to keep working and it just simply says, "I give up!!!"

Secondly, what PSU do you have in that system? (Power Supply Unit)

Thirdly, what about Cooling? How much airflow is there and how many fans?

But, the most important of the things you need to consider is at least DOUBLE the RAM in your system.

Cheers! and Good Luck!
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Old Jul 14, 2007, 06:14 AM   #4
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Oh ok thankyou for your help Dyre. I will look into getting a ram upgrade in the future. I have been on other forums and they say it sounds like more of a driver related problem but i will follow your advice and upgrade the ram as soon as possible. I looked in to purchashing the Nvidia 8800 GT-S 612mb card but that retails for nearly $1200 here in New Zealand. Until i can afford the ram upgrade, do you know if there would be anything i could alter in the Tray Tools program to use les RAM? Any other info would be sweet
Im not sure what the power supply is and the 9550 does not come with a fan. It seems to crash less when the card gets warmed up a bit for me.
Just went on trademe.co.nz and found this: OCZ 2GB DDR2-800 Platinum Rev2 Dual Channel OC Ram for $200. Ill snap that up while its still there heheh!

Last edited by andjustice; Jul 14, 2007 at 06:23 AM.
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Old Jul 14, 2007, 06:23 AM   #5
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System Specs

Quote:
Originally Posted by andjustice View Post
Oh ok thankyou for your help Dyre. I will look into getting a ram upgrade in the future. I have been on other forums and they say it sounds like more of a driver related problem but i will follow your advice and upgrade the ram as soon as possible. I looked in to purchashing the Nvidia 8800 GT-S 612mb card but that retails for nearly $1200 here in New Zealand. Until i can afford the ram upgrade, do you know if there would be anything i could alter in the Tray Tools program to use les RAM? Any other info would be sweet
Im not sure what the power supply is and the 9550 does not come with a fan. It seems to crash less when the card gets warmed up a bit for me.
One thing you can try is this:

Take off the side cover of the PC and then place a small desk fan pointing right toward the video card. This should help keep the video card cool enough to keep it from overheating. However, if you've been having this problem for some time, I doubt it's an overheating problem or you'd be getting some strange artifacts on the screen.

I'd be very surprised if many people are not advising you to increase the amount of RAM in your system. You ARE running on a bare minimum of RAM.

If your system supports Dual Channel, get at least 1 GB (2x512 MB) of Dual Channel RAM and install it according to specs.

Good luck!


EDIT: To help you get more detailed information about your system, download the free Belarc Advisor and run that. www.belarc.com
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Old Jul 14, 2007, 07:10 AM   #6
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Do you have any idea on how to set up the over clocking settings for this card?
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Old Jul 14, 2007, 08:45 PM   #7
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Hey Dyre, i have a question for you, and anyone else that is willing or able answer it.
How come when i play WoW on my mums laptop with 256MBDDR RAM with a 64MB graphics card, It does NOT crash. Sure its laggy as hell, but it does NOT crash. Also when my big P.C does crash it can even be when the CPU usage light isnt even on. I still do want to buy the RAM upgrade but im really feeling that this will not fix the problem.
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Old Jul 14, 2007, 11:08 PM   #8
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Any other Ideas?
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Old Jul 15, 2007, 04:50 AM   #9
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System Specs

Quote:
Originally Posted by andjustice View Post
Any other Ideas?
Two things offhand:

1. Download and run MemTest86 at least overnight while you sleep. This will tell whether the RAM you do have is faulty or not. www.memtest86.com

2. We still need the specifications of your PSU. How many AMPS on the +12V rail? What brand and model?
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Old Jul 15, 2007, 05:38 AM   #10
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Ok, I will do the test tonight and let you know the results in the morn.
Where abouts can i find the specs of my PSU?
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Old Jul 16, 2007, 01:49 AM   #11
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It appears my ram is NOT faulty according to MemTest86.
Hmm i do have a log of system errors and what not and it appears there are many errors to do with my ATI files. I just Deleted all drivers and reinstalled the OMEGA driver but has still not fixed the problem. Any other help would be great .
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Old Jul 16, 2007, 01:53 PM   #12
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System Specs

Quote:
Originally Posted by andjustice View Post
It appears my ram is NOT faulty according to MemTest86.
Hmm i do have a log of system errors and what not and it appears there are many errors to do with my ATI files. I just Deleted all drivers and reinstalled the OMEGA driver but has still not fixed the problem. Any other help would be great .
No one ever said that your RAM is FAULTY. We said you don't have enough RAM. You need to increase the amount of RAM to at least 1 GB. Personally, I wouldn't be happy with less than 2 GB of RAM nowadays.

As for the specs on your PSU: There should be a label on the PSU itself. You might be able to see it with the side cover off the case. If you can't, then you'll need to remove it temporarily to check the label...there IS one on it somewhere.

Be absolutely sure you are not Overclocking anything: CPU, RAM, Video Card, nothing. Just use the Default clockspeeds for everything.
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Old Jul 16, 2007, 05:10 PM   #13
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System Specs

You need least least 430watts run ati or nvidia cards these days if you want OC you need at least 430power supply or higher. You have check to see what size your psu is. If small your big trouble if big you can replace any size take a pic of it.
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Old Jul 17, 2007, 05:10 AM   #14
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K, i took the case off but couldnt find any label telling what sort of power supply im running. Wouldnt the power supply be okay, because i can run the games, sometimes for up to 2 hours. If the powers there, there would be no reason for it to stop. IMHO i dont think the problem is anything to do with the above mentioned, but something to do with some sort of file or driver. If it was the ram, why can i play WoW on a 256mb ddr laptop without it crashing. if it was the psu, how come it has enough power to keep it going for quite a while at times. The power supply dosent just switch off when it feels like it does it? The error message I am recieving is "your graphics driver has stop responding to commands".
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Old Jul 17, 2007, 05:46 AM   #15
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here is some info about the error
[COLOR=#0000ff]Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)[/COLOR]

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
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Old Jul 17, 2007, 06:25 AM   #16
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was just speaking to someone with same card, same problem. He tried upgrading to 1GB ram and still did not fix the problem.
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Old Jul 17, 2007, 11:44 AM   #17
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I hope I haven't missed it in the thread, but I don't see to many system details. Early on the info you posted indicates you have an AGP graphics card. Which of course implies an AGP slot on the motherboard.

Unfortunately some AGP systems are notorious for having problems with AGP graphics cards. And suffering fairly nasty error conditions, STOP errors, infinite loop messages, spontaneous reboots or hard hangs requiring the reset button to get out of.

AGP systems use drivers to enable or configure the capabilities of the chipset. In some cases you must download these drivers from the chipset manufacturer. Some common chipset makers for AGP were Intel, VIA, SIS, ATI and perhaps a few other obscure names which are basically re branded versions from one of the others.

In any case, a little more system level information would be helpful.

Things to try for an AGP system.

First (because it is simple and no cost.) Enter the CMOS setup for the system and see if you have an option to control the AGP speed. Yours currently says 8X, but try 4X or 2X and see if that helps.
(By slowing AGP a little the AGP link between the PC and graphics is less prone to errors and crashing the system. )

If you slow it down and things get better, then look for the AGP drivers I mentioned earlier.

BTW, I see you have doubts about the PSU being a possibility. Believe me it is a possibility. If a PSU is running close to its max rating for power it may work for a while (hours) and them just stumble a tiny bit casuing a problem. IMHO, a marginal powersupply is the worst thing to trouble shoot becasue the types of problems that manifest can be really strange and obscure.

You also mention things working on another system with a 64 meg graphics card. That system is likely much slower , probably more stable and the graphics may even be a PCI card, which did not suffer the same way as certain AGP combos did. System details would help to understand this better as well.

Good luck
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Old Jul 17, 2007, 06:36 PM   #18
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Ive contacted NEC computers and its running 430W PSU. Any other help would be great guys.
Edit: More info on how to change the AGP speed would be great . Here is some more information about my system.
AMD Athlon 64 3200+
ACPI Uniprocessor PC
ATI Radeon 9550 (omega 3.8.360)
ATI Radeon 9550 secondary (omega 3.8.360)
512MB DDR Ram
AOC 19' LCD 198S Monitor
If there is any other info that could help you ask me and i will get it up for you Thanks alot for your help so far much, much appreciated.

Last edited by andjustice; Jul 17, 2007 at 06:47 PM.
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Old Jul 18, 2007, 06:46 AM   #19
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If you could tell us the NEX model of the PC or perhaps provide a link to where we can see the type of chipset on the motherboard, that would be a good start. Unfortunately, these kind of problems are never simple to unravel and usually require the owner of the PC to systematically try some of the advice and provide feedback results. As far as how to set an AGP speed, only you can tell us, because the System BIOS is likely unique to the NEC system. System Bios is also different between different PC models. So the possibilities vary from "you don't have the option", all the way to, "Yes, I can set 8X, 4X and 2X, etc.

In any case you would access these options, ususally by holding down the DEL key as you system boots up. Actually a 1 line message usually comes on the screen, briefly, to tell you which key to hold to enter "SETUP". If you get in, just look around and don't change anything unless you know what it does. For example, changing the time is fairly harmless, but if you change other items the system may not function. So pay attention and be sure you have the option to restore the default conditions. It's also a good idea to take notes of how the items are set before you change the option.
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Old Jul 18, 2007, 06:03 PM   #20
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Thanks so much for your help Dr.Ati guru ill giv the agp speed a try now.
The NEC model of the PC is: POWERMATE DL H5002 e.
Im not quite sure what the term "chipset" means so any info on where i can find the information your are after would be great too Ill let you know the results of the agp speed change (if i have the option).
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Old Jul 18, 2007, 06:09 PM   #21
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I tried holding down the delete key and nothing happened. The only options on the NEC start up screen was F2 to run CMOS setup. This isnt the same thing, right? Any other ideas on how i could enter the BIOS setup?
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Old Jul 18, 2007, 06:18 PM   #22
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System Specs

Quote:
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Thanks so much for your help Dr.Ati guru ill giv the agp speed a try now.
The NEC model of the PC is: POWERMATE DL H5002 e.
Im not quite sure what the term "chipset" means so any info on where i can find the information your are after would be great too Ill let you know the results of the agp speed change (if i have the option).
To find out what chipset your motherboard uses you can download this nifty little program called CPU-Z, which can be found here

Quote:
Originally Posted by andjustice
I tried holding down the delete key and nothing happened. The only options on the NEC start up screen was F2 to run CMOS setup. This isnt the same thing, right? Any other ideas on how i could enter the BIOS setup?
Yes, that is the same thing, it's just the motherboard makers decided to use another key to enter the CMOS...
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Old Jul 18, 2007, 11:29 PM   #23
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Ive just installed the latest driver for my AMD Athlon 64 Motherboard. I will now see if it has changed anything.
Edit: i now have all the system information that could help. Tell me what details you guys need and ill post 'em up. thanks for all the help so far guys

Last edited by andjustice; Jul 18, 2007 at 11:35 PM.
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Old Jul 19, 2007, 12:12 AM   #24
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Unfortunatley the Motherboard driver update has not changed a thing
I had a look at the ATI latest driver update by following the driver search function: Windows XP Media center, radeon, 9550 series. I then looked at the notes and it does not say anything about supporting the 9550 card. Almost every other Radeon card is on the list but not the 9550.
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Old Jul 19, 2007, 01:34 AM   #25
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Okay, i have change the AGP speed to X4 still with no luck at all. It does not have a X2 option.
Here are a few of my BIOS Chipset setting which could need altering or there could be something wrong here:

Apeture size: 512M
AGP driving control: Auto
AGP fast write: Enabled
DBL output for AGP trans: Disabled
PCI delay transaction: Enabled.

Any other info would make my day
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Old Jul 19, 2007, 02:18 AM   #26
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System Specs

Quote:
Originally Posted by andjustice View Post
Okay, i have change the AGP speed to X4 still with no luck at all. It does not have a X2 option.
Here are a few of my BIOS Chipset setting which could need altering or there could be something wrong here:

Apeture size: 512M
AGP driving control: Auto
AGP fast write: Enabled
DBL output for AGP trans: Disabled
PCI delay transaction: Enabled.

Any other info would make my day
OK,

Reduce AGP Aperture Size to something like 64 or 128

AGP FAST WRITE: OFF


Leave the rest as is and try again.

Good luck!
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Old Jul 19, 2007, 03:25 AM   #27
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I just tried the new BIOS chipset settings. Still no luck at all . Thanks for the attempt tho Dyre
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Old Jul 19, 2007, 04:18 AM   #28
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Ive downloaded the latest driver from ATI and it has installed succsesfully (well not really) this time (it can run counter-strike and BF2 for an hour or so before crashing, but still only 10-15 mins on WoW). While i was installing it i got the message SEVERE: ZERO SERVIVCE ERROR. The driver update has done nothing to solve the problem.
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Old Jul 19, 2007, 06:30 AM   #29
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http://www.nec-online.co.nz/Products...D=31&ModID=226

I believe this may be the system and it uses the [COLOR=#29489e] VIA K8T800 chipset. [COLOR=Black] The bad news is that this is one of the problematic chipsets. Requiring huge amounts of patience and PC knowledge to tweak into functionality. I suspect you may have better luck using an older ATI driver. [/COLOR]
[COLOR=Black]
In any case you may be better of trading the ati card for a different brand that used AGP more consrvatively. [/COLOR]
[/COLOR]
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Old Jul 19, 2007, 06:56 AM   #30
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Dyre Straits is just super!Dyre Straits is just super!Dyre Straits is just super!Dyre Straits is just super!Dyre Straits is just super!Dyre Straits is just super!Dyre Straits is just super!
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Definitely, if this system uses a VIA chipset, I've sworn to never, ever again use a system that uses VIA. Not as long as I'm using ATI video cards. I've returned too many mobos over the years due to not being able to get things working dependably with a VIA chipset.
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