"No video service error message"

dantaylor

I've recently installed a Sapphire Radeon 9600 XT card with 256 MB of memory. After installing the card, everything functioned perfectly (including video playback). But I had to repair its old fan, because it didn't rotate properly and the GPU went hot everytime I started a game.

Well, then I tried to open a video file and suddenly the screen turned black. The sound continued playing, but I couldn't close the media player. The only solution was to push the reset button. Since the last 3 days I've been trying to uninstall and reinstall the drivers, but the same problem appeared everytime I opened a video file (I open them with several media players: e.g. VLC media player, media player classic, WMP, winamp...). I always get a message like "Zero display error" or Severe: "No video service" when I uninstall or install the catalyst drivers. I also have reinstalled DirectX 9 and all motherboard drivers, but without solution.

So I downloaded the newest omega drivers, to test, whether it would solve the problem. But the same thing happened again, the system crashed during video playback. I've already read some threads about reinstalling the drivers, so I don't think that I've made any mistake. There's something strange about the problem, because games run perfectly and temperature is about 35ºC. I've managed to turn VPU recover, overdrive and fastwrites off. Yesterday I disabled the DDC detection, but it didn't change anything. The screen also freezes and turns black when I rotate my display through the ATi CCC. I've found a temporal solution to play my videos back. It was switching off "use hardware YUV->RGB conversions" and "use triple buffering for overlays" (in VLC). The picture doesn't look as good as normally, but at least I can watch some movies.

I've got another partition with Mandriva linux 05 and I opened there a video with Kaffeine media player. It was played back smoothly without problems. Then I had the idea to install the ATi linux drivers on that OS. I realize that it was a big mistake to install these drivers, because now videos aren't played back properly. They are played back very slowly and some frames are missing.

Do you think, that overheating has damaged the gpu (remember that I had to repair the fan) ? Or is it a driver issue? I need your help guys, because otherwise I will have to buy a new graphics card. (My previous card was a Geforce 4 MX 440 with 64MB; AGP4x).

Thanks in advance.

My Everest summary:

[img]file:///C:/DOCUME%7E1/ROBERT%7E1/LOCALS%7E1/Temp/moz-screenshot.jpg[/img] Computer:
Operating System: Microsoft Windows XP Professional
OS Service Pack: Service Pack 2
DirectX: 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type: AMD Athlon XP, 1917 MHz (11.5 x 167) 2600+
Motherboard Name: Gigabyte GA-7S748 (5 PCI, 1 AGP, 3 DDR DIMM, Audio) Motherboard Chipset: SiS 748 System Memory 512 MB (DDR SDRAM)
BIOS Type: Award Modular (05/17/05)

Display:
Video Adapter: RADEON 9600 SERIES - Secondary (256 MB)
Video Adapter: RADEON 9600 SERIES (256 MB)
3D Accelerator: ATI Radeon 9600 XT (RV360)
Monitor Samtron: 76DF/77DF [17" CRT] (HSBX227927)
Multimedia: Audio Adapter Realtek ALC655 @ SiS 7012 Audio Device

Storage:
IDE Controller: SiS PCI IDE Controller
Floppy Drive: Floppy disk drive
Disk Drive: ST340810A (40 GB, 5400 RPM, Ultra-ATA/100)
Disk Drive: ST3160021A (160 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive: _NEC DVD+RW ND-1100A (DVD:4x/2.4x/12x, CD:16x/10x/40x DVD+RW) Optical Drive: LG DVD-ROM DRD8160B (16x/48x DVD-ROM)
SMART Hard Disks Status: OK

River

not sure how are two systems might be related, but i have been reading dozens of posts about this "zero display serive" error, and i'll tell you when I noticed it with my computer, and what i did to fix the problem.

my system is a dell dimension, 1 gig ram, 9700TX Radeon card, and for the past three years i have downloaded and installed just about every driver for this card that has been posted on this site; the ATI's, the Omegas, and the DHzeropoint drivers. And I might add, without a single problem, until recently.

I downloaded and installed the latest 6.3 zero point drivers, and like I do prior to any driver installation, i removed the ATI ccc and then the drivers, booted in to safe mode, ran the driver cleaner and rebooted, cancelled out the wizard both times, and then manually installed the new zero point drivers, and during installation I received the "zero display service" error.

I clicked out of that error window and finished the installation and rebooted, and the drivers appeared to have installed correctly, and i could see nothing related to the "zero display service" error. But this bugged me, so i uninstalled the drivers, went through my safe boot, clean drivers out, reboot, reinstall, same error message. Hmmm?

let it go for a couple of days and in the mean time did some searching on the web...all kinds of theories on what causes it, to no one knows why or how to solve the problem, with the most recommended method seeming to be that if you reformat and reinstall you get rid of the problem. and this leads me to believe that my solution is the only answer, as the reformat verifies why.

I then uninstalled the zero points and reinstalled the latest ATI 6.4's, and again the "zero display service" error popped up. This really had me going now.

I was checking all the various properties and driver versions and happened to open up DirectX 9c and checked my "Display" tab only to find out that AGP Acceleration was disabled, and i could enable it with the button, but on reboot it was disabled again.

i finally decided to go looking a little deeper in to the computer and started checking out the "inf" files, and i found one "OEM.INF" file that was left over in the system from the zero point drivers.(you could have a different OEM for a previous set of drivers left over in your system too?)

i deleted this oem and the pnf that goes with it, rebooted, unstalled the drivers, booted in to safe mode, ran driver cleaner, reinstalled the ATI's and no error.

you might have to go through with a righ click on all of your OEM.INF files and check to see if you have any video driver files left from a previous install, and delete them.

at least it worked for me.
River~