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Sep 17, 2005, 03:39 PM
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#1 |
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DriverHeaven Senior Member
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Remote Assistance Prob.
Hello Guys,
We just resently purchased some new development software at work and the tech from the company wants me to send him a remote assistance invitation to walk me through the setup. I have sent him a invitation. He has told me on the phone he get this error message. "remote assistance connot connect because the novice is not logged on" I have checked the users and the helpassistant acount is not disabled & the help Service is running also. Im thinking it may be a group policy issue any help on this matter would be greatly appreciated. Thanks  Ed Last edited by edperks; Sep 17, 2005 at 04:49 PM. |
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Sep 18, 2005, 02:21 AM
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#2 |
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Member
Join Date: Mar 2003
Posts: 5,965
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if you cannot find the answer to your question i suggest you try below forums...
Microsoft.Public Usenet / Windows XP Support Groups / Forums : Windows XP Work Remotely http://www.msusenet.com/forumdisplay.php?f=149 that would be almost same as using this... Google Groups : microsoft.public.windowsxp.work_remotely http://groups.google.com/group/micro...emotely?lnk=sg |
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Sep 18, 2005, 02:26 AM
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#3 |
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DriverHeaven Extreme Member
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just a though are you running msn messanger? I've always did it over
mesanger when I've done remote connections... |
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Sep 18, 2005, 04:21 PM
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#4 |
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DriverHeaven Senior Member
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I will try it with msn messenger I just though it would easier with email. I will have to install Messenger and give it a try.
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