Last Known Good Configuration

talkshowhost · Aug 28, 2005, 07:44 AM

Hi all,

Getting the blue screen of death every time i restart my computer at the moment.

I installed a game last night and was installing a couple of mods for it when it crashed so i did 'end task' and restarted my computer. Now every time it comes on i get the BSOD with the message MUTIPLE_IRP_COMPLETE_REQUESTS. I've googled this and it seems that this is a driver issue of some sorts though i didn't install anything new other than this game.

My computer starts fine and works when i hit f8 and go in through last known good configuration but then when i restart from this i get the BSOD again. I've tried reinstalling my graphics card driver, have also removed all traces of the game and removed a printer (the only other thing ive installed recently) and still it will not work. I have also tried setting a system restore from the last know good config then restoring that one but still i get the BSOD.

Any ideas? Is there a way of keeping the last known config as the bootup one? Thanks in advance for any help. cheers

swimtech · Aug 28, 2005, 06:59 PM

First thing, I would check for a virus from outside Windows (from a boot CD...) - then if not fixed, booting from the Windows XP install disk and doing a repair of Windows.

ReDGuiTaR · Aug 28, 2005, 07:22 PM

This message is create when a driver try to close a IO packet but the packet is already closed ... Using msconfig try to disable all sartup process except virus scanner and firewall then reboot. If it boot straight then you know that it has to do with a program at sart up to find out wich one re-enable them one by one with a complete reboot between each until you see that bug again ... you might also want to update all your system driver beginning by the motherboard driver, video card, sound card ect....

PangingJr · Aug 29, 2005, 03:21 AM

the error messages (STOP messages) can occur after installing faulty drivers or system services. the most essential information from the error is presented on the BSOD which's written when the crash happens. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. tell us the complete information of the BSOD and its STOP messages.

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the last LKG Configuration and all the changes that were made since the last successful startup will be gone soon, the OS will keep replacing with a new LKG Configuration at the time of your XP has been started up successfully. actually, it's only one of the main registry key that uses for the configuration.
anyway, i suggest you start backing all of your files up when you can since you 'might' have problem getting into Windows later.

talkshowhost · Sep 4, 2005, 03:41 PM

Ive actually had to format my computer now anyway as i decided on a new hard drive. Everything was going fine until i got the BSOD again once i'd restarted after installing a couple of programs ive had on before and never had any problems with. Here is the full BSOD

MUTIPLE_IRP_COMPLETE_REQUESTS

Technical INformation:

***STOP: 0x00000044 (0x8613B008,0x00000062,0x00000000,0x00000000)

Beginning DUmp Of Physical Memory.
Physical Memory Dump Completed.

I've checked a few times to see if the message was exactly the same and the second part of it changes (i.e 0x8613B008 changed to 0x865DD980 then 0x865E6368 then 0x866FE610).

Tried disabling all startup items in msconfig and that didn't sort it and have checked the event viewer and there doesn't seem to be anythin untoward in there. Can still get access to Last Known Good Configuration which looks idential to normal boot up and everything works fine however if i do a normal start the it keeps crashing. PLease help me - it would be greatly appreciated. Thanks in advance.

ReDGuiTaR · Sep 4, 2005, 03:53 PM

Are you on WindowsXP SP2 ? if not then you should upgrade it might fix this problem .

talkshowhost · Sep 4, 2005, 03:58 PM

yeah on service pack 2 with all the updates from the site installed as well.

md5 · Sep 4, 2005, 04:11 PM

This error has nothing to do with SP2.. it's caused when several drivers try to complete the same I/O request packet. Check here for more information:
http://support.microsoft.com/?kbid=294876

Which programs have you got installed? It seems like one of your installed programs has installed faulty drivers. Because we're talking about I/O requests here, the culprit could be a CD recording software you might be using.

Removing all startup entries from msconfig won't help you either, we're talking about faulty drivers here, not applications. You can't modify the startup of kernel drivers from msconfig. Plus, DON'T disable any services from msconfig - it allows you to disable essential services of your system, like workstation or RPC (and thus making it unusable).

Best thing to do is to check the running services by going to start->run->"msconfig.msc" and view the description of each service (and if you need it running or not) from blackviper's site here: http://www.blackviper.com/WinXP/servicecfg.htm

Also, you might want to check the non-plug'n'play device drivers loaded when performing a normal boot and a "last good config" boot. BE VERY CAREFUL NOT TO DISABLE ANY OF THESE DRIVERS - you can cause a lot of damage if you change something you're not supposed to (and make your system unusable). Just view the differences between the two startups and disable only the drivers that are loaded in your normal config - they are likely to be causing the problem. To view the non-pnp drivers in your system, go to control panel->system->hardware->device manager, view->hidden devices and check all the devices under the "Non Plug and Play drivers" category. Again, don't change anything there if you're not 100% sure

Good luck

ReDGuiTaR · Sep 4, 2005, 10:44 PM

Look to your private message .

PangingJr · Sep 5, 2005, 12:04 AM

talkshowhost,

you may or may not find the faulty drivers which had already been installed on the Windows system by yourself. sometimes it won't take so much of your time at all for finding the caused of this problem and fixing it. but not always.
since the faulty drivers filename has not been listed on the Stop messages then the supports people would need your system's crash dump files. and if the small memory dump (minidump) file doesn't help them identify the caused of the problem, then they would ask for a kernel memory dump and/or even a full or complete memory dump file. but if you would need a support then you will have to spend lots of time with them also.

with all that, i'd like to suggest you to format and reinstall the Windows again. and then with everything in the Windows defaults settings start to install the hardware devices drivers and then programs by installing them one by one, and reboot your PC at each time you have done the installation. then repost when the error occurs.

talkshowhost · Sep 5, 2005, 01:14 PM

is there no way of analyzing the minidump or any such program that would help? I have already tried a complete reinstall of windows after i put in the new hard disk. The first time i got the message immediately after restarting once i'd installed norton ghost. I then formatted and tried reinsatalling everthing again and it had been going fine all day until after i installed tuneup utilities. Both these programs i have had running fine previously. All the programs were running fine before the error meassage which i only got after it crashed whilst installing the game (F1 1999-2002). see the first post about this instance.

RedGuiTaR - thanks im looking in to that at the moment.

PangingJr · Sep 5, 2005, 01:33 PM

Quote:

Originally Posted by talkshowhost

is there no way of analyzing the minidump or any such program that would help? I have already tried a complete reinstall of windows after i put in the new hard disk. The first time i got the message immediately after restarting once i'd installed norton ghost. I then formatted and tried reinsatalling everthing again and it had been going fine all day until after i installed tuneup utilities. Both these programs i have had running fine previously. All the programs were running fine before the error meassage which i only got after it crashed whilst installing the game (F1 1999-2002). see the first post about this instance.

see this article if you want to read the minidump file by yourself...

How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/default.aspx?kbid=315263

anyway, what version of the Norton Ghost ? version 8.x or 9.x ??
and what you did with the tuneup utilities program ?
please tell me complete info... what have you been using it for ?

talkshowhost · Sep 5, 2005, 01:39 PM

Thanks for the link. Looks a little complictaed but i think i'll give it a shot - no harm in trying

using version 9.0 of norton ghost. Hadn't used tuneup utilities on the fresh install. all i did was installed it and then rebooted the computer and the BSOD's began...

PangingJr · Sep 5, 2005, 01:57 PM

Quote:

Originally Posted by talkshowhost

using version 9.0 of norton ghost. Hadn't used tuneup utilities on the fresh install. all i did was installed it and then rebooted the computer and the BSOD's began...

this one also if you like to read...
Preparation Before You Contact Microsoft After Receiving a STOP Message on a Blue Screen
http://support.microsoft.com/?kbid=314103

also check in the tuneup utilities program for anything that says loading something at Windows startup time.
it might load some of its drivers without you knowing.

and if you have not yet paid for the Norton Ghost v9 i like to recommend using the Paragon Drive Backup 7.0, you can check it out at later time.

kodiak · Sep 6, 2005, 09:30 AM

You may find some information in the event viewer that will point to the problem and maybe try running drwatson if you can.

talkshowhost · Sep 10, 2005, 06:02 PM

OK i have now reformatted again to try and find the casue of this problem.

I have been slowly installing all the usual programs i have running and then restarting the computer and then if it works fine creating a system restore and then carrying on. All was going well till i insatlled KX audio drivers and once i restarted i got the dreaded BSOD and the MUTIPLE_IRP_COMPLETE_REQUESTS error again. I figured it might be cause these drivers are unsigned so i went back to a restore point and installed a few other programs. I have since had problems with quicktime and a couple of others ive forgot but each time i try installing them again it seems to work. That is until windows media player 10 which i have tried restoring and installing 3 times and i keep getting the crash message. There is nothing in the event viewer other than an error telling me the STOP meassge.

Please help me i am completely lost now. I have had MEMtest running for a couple of hours and no errors on that so at the moment im beginning to think its a problem with my motherboard or another piece of hardware. What do you guys think. Cheers.

md5 · Sep 10, 2005, 07:05 PM

Hm... just an idea: disable all sounds in XP. Go to start->run, type "services.msc" and stop and disable the "Windows Audio" service. Restart to see if things are working as they should. If you get no BSODs, you probably have a problem with either your soundcard or the KX drivers or you need to get updated drivers for your sound card from its manufacturer. To re-enable sounds, go to services again and set "Windows Audio" to automatic and start it.

PangingJr · Sep 10, 2005, 10:17 PM

after reading your last post it seems to me that this has something to do with your system sound devices and/or its drivers, as i suspected Md5 thinks the same. so this will be the only area that you should pay close attention to. do anything and everything you can do about the sound devices first when trying to find the actual cause of this error. please keep us posted as we might have some solutions that can help you later.

talkshowhost · Sep 11, 2005, 09:03 AM

thanks for the suggestions but i took out the sound card, the on board sound is already disabled and i also diabled windows audio in services.msc. Tried insatlling media player 10 again and got the crash message. I don't think it's a problem with audio side of things. Doesn't leave much other than motherboard, CPU, graphics crad or PSU.

swimtech · Sep 11, 2005, 09:47 AM

Running Memtest like you did stressed your CPU and memory with no fault found there - does look like software, but have you manually assigned or adjusted any IRQ settings in the bios or windows at any time?

PangingJr · Sep 11, 2005, 09:55 AM

Hmm Ok.
Did you install the Norton Ghost and create an image of the OS partition after the fresh install of Windows XP ?

also, please provide your hardware specifications? and list all of the software and drivers that have been installed by you up to the time of the first error has occured.

talkshowhost · Sep 11, 2005, 10:41 AM

cheers everyone,
i'll look into changing the IRQ settings in the BIOS i havent' changed any of these manually but i'll check and make sure.

I haven't installed norton ghost but i have been keeping regular sysetm restores after installing each piece of software so if i get the BSOD i go to last known good config and restore back to previous working state.
As for the software installed its just the standard stuff ilike office,photoshop, winamp, etc all which i have on before without any problems.
As for drivers im currently using:
Motherboard - nForce 5.10 WinXP2K
Graphics - Omega 2.6.5.3
Audio - been trying to install KX Project 3537 but keep getting error messages but my soundcard is out of the system at the moment
USB - drivers off my motherboard CD
Keyboard and Mouse - latest Intellipoint and intellitype software from microsoft.
Am running linksys wirless adapter v4 drivers for wirless USB adapter.
Latest SATA drivers from ASUS site for hard drive.

Other than ive got very basic stuff set up just after formatting the system.

hope this is enough info for now.

EDIT: I have just checked the BIOS and all the IRQ settings are set to auto. As i just formatted the settings in windows for IRQ will just be as standard.

PangingJr · Sep 11, 2005, 11:51 AM

you will not be able to use the system until you can find the cause of the problem and a fix or a workaround for it.
so reformat and reinstall Windows again if you have to. you'll have to test your hardware and software systems by using all of the old drivers that you have used before this problem occurs. if you can't remember you might have to start with the least possible hardware (onborad sound, one hard drive, a CD-Rom and a stick of RAM,..) and install Windows... then add more hardware devices and its drivers to the Windows system... and during the process use an official drivers for all of the devices, don't change any Windows settings.

also, once the fresh install of Windows XP is finished create an image of the OS partition. or don't install any drivers yet and create an image of the OS partition by using an imaging program that can be used from a boot CD or a floppy under DOS or Linux. (Paragon Drive Backup, Ghost version 8.x, Acronis True Image, Etc)

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also, after you finished installing all of the basic drivers (if possible don't use the PCI sound device yet since the last time you have an error once you installed its drivers), and if there is no error you would create another image of the OS partition again.

then, start installing the standard stuff you have mentioned, and do just like you did before, but if you get the error again at any point don't restore your system with the LKG configuration nor use the Windows restore. but restore your Windows with the partition image you've created. and then start over from this point on and skip the one that causes the error...

talkshowhost · Sep 11, 2005, 05:38 PM

ok i reformatted again and have norton ghost running this time (is there any reason that LKG config is not a good way to go?) The stuff thats installed at the moment is as above using those drivers, The KX audio drivers installed this time and the following progs in add/remove programs:
Asus probe
Asusupdate
ATI Display Driver
Blueyonder instant support tool
J2se Runtime Environment
LiveUpdate 2.0 (Symantec)
KX Project Audi Driver 3537
Microsoft Intellitype
Microsoft INtellipoint
Microsoft.NEt Framework 1.1
Microsoft Offcie XP
Firefox 1.06
Multires
Nero 6
Norton Ghost
NVIDIA Drivers

Have also updated XP Pro with all the latest updates from microsoft.

Managed to get a image of my C drive after the above programs where insatlled and after i tried to insatll Windows MEdia PLayer 10 i get the BSOD and the MUTIPLE_IRP_COMPLETE_REQUESTS error again.

Have restored my C Drive using norton so it is as above.

PangingJr · Sep 12, 2005, 03:57 AM

ok, will have you do some file compare... first, compare the "CurrentControlSet" registry key.

restore Windows system with the image you created.
once the Windows is up and running use the Registry Editor to export the "CurrentControlSet" registry key,
name the exported reg file as "CCS_without_WMP10.reg" and save it anywhere out side the OS partition.
and then, install the Windows Media Player 10 and do not reboot but go to the CurrentControlSet registry key,
and exxport the key and name it "CCS_with_WMP10.reg".
then use Windiff.exe or google 'registry compare' for a registry utility that compares the contents of two files. and post the different

PangingJr · Sep 12, 2005, 04:18 AM

also, edit your boot.ini file... add " /BOOTLOG " switche to it, this causes the Windows to write a log of the boot to a file called "Ntbtlog.txt" and this file will be located in \WINDOWS. then reboot a couple times. then locate the Ntbtlog.txt, and copy the contain information on the file (info for one boot only) and post.