[Mr cairo]

this started last week and after a format and update from MS its still happening so im starting to suspect thats its an MS issue

if i try to install games and demo's i get this error

Error Code: -5003 : 0x8004ace8
Error Information:
>SetupDLL\SetupDLL.cpp (1001)
PAPP:Tom Clancy's Splinter Cell Chaos Theory
PVENDOR:UBISOFT (http://www.splintercell.com)
PGUID:BABAEBE4-9FFB-4B5D-9453-64FF11517CA2
$10.1.0.238
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

this doesnt happen on all installs BF2 and San andreas all installed ok but i cannot reinstall Splinter cell

any ideas please guys ?????

[Yousaif]

Can you try the following?

1) Go to the system folder ( \winnt\system32) and find cabinet.dll;
2) If you can find this file, rename it to something like cabinet_backup.dll

3) Run the package again to see if it works. If it works, go to the system folder to see if cabinet.dll is there.

Let me know what happens.

[Mr cairo]

tried that and it didnt work

cant figure it out i just installed Dredd v death but cant install Splinter Cell Chaos theory

wanted to try SM2

[Yousaif]

Bummer. Wish I had another idea or suggestion, but the one that I posted above was straight from InstallShield, so I don't know what else to do to solve the issue.

[Mr cairo]

solved it

Rename the Installshield Engine folder under: C:\Program Files\Common Fil
es\ to something like "TempIS"

try running the installation again , If the install works copy over all the files from you TempIS folder back to the newly created Installshield folder after your product installs. (Make sure you chose not to overright stuff if prompted!)

worked a treat

thank god Splinter cell is now on there and i have managed to install the FEAR demo as well

cheers for your help M8

[Yousaif]

Kick a$$. Glad you got it to work. There's one to file away to pull out later.

[GALAXYSTUDIOS]

Hello Everyone...

I wanted to clarify the procedure to use in order to fix the install of Splinter Cell with the following error code:

An error has occurred (5003: 0x5) while running setup. Please make sure you have finished any previous setup and closed other applications.
Error Code: -5003 : 0x5
Error Information:
>SetupDLL\SetupDLL.cpp (1964)
PAPP:Star Wars® Knights of the Old Republic® II: The Sith Lords(TM) <---OR SPLINTER CELL CHAOS THEORY (Acutally, any game that gives you the -5003 error from the install shield install)
PVENDOR:LucasArts (http://www.lucasarts.com)
PGUID:629F65FB-7F3C-4D66-A1C0-20722744B7B6
$10.0.0.159
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180.
Or this error below from the Install Shield Installer itself...

Error Code: -5003 : 0x5
Error Information:
>SetupDLL\SetupDLL.cpp (1964) <---It could be any number in here as I have seen different ones that really don't seem to make a difference.
pAPP:InstallShield Update Service
PVENDOR:InstallShield
PGUID:60C4E5A2-DBB3-11D6-8B49-00105A9846E9
$10.0.0.159PAK
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180en

To Fix this, and I assure you that nothing you can do but this next step will fix this problem, is to go to the following directory on your hard drive C:\Program Files\Common Files\ Here you will see a bunch of directories. You want to rename the one called Installshield to something like Install-Temp . Close the window and try to install the game again. This should work perfectly. After the game in installed, go back to C:\Program Files\Common Files\ and go into the directory that you named Install-Temp. Copy all the files and folders from that Directory to the new directory that is located at C:\Program Files\Common Files\InstallShield\ BUT DO NOT ALLOW ANY OF THE FILES YOU ARE NOW PUTTING INTO THE INSTALLSHIELD DIRECTORY TO OVERWRITE ONES THAT ARE ALREADY THERE. I believe the only duplicate will be the professional directory. Do not overwrite this file folder! After the above is done, you can either leave the Install-Temp directory there or delete it. I would leave it in case something went wrong but this is a proven fix for this (and other) games with this error.

The error originated on your hard drive from a past install of a piece of software that used the install shield laucher. You might have crashed and went blue screen some time ago or had the power go out on you. In either case, that's why it's happening.

As of this writing, I don't see anyone at installshield giving any indication of a fix for this problem. This is probably why you are reading this and not browsing through their FAQ's.

That's it, good luck and good gaming everyone.....Galaxy

[Mr cairo]

GALAXY whats the point of resurrecting a nine month old post to say the excact same thing i posted to fix this problem in the same thread ... ???
you havent said anything different just repeated what i said to fix it