Faulty Catalyst Install?

wh4mmy · Jul 6, 2007, 06:10 AM

Ok, couple of problems.

Firstly

Whenever i install the catalyst drivers (7.6) i get these error's:

Quote:

Driver Install: the INF file was not found
Driver Install: the specified driver package was not installed for matching devices

CCC installs fine and i run games at the framerates i would expect with this build (11k odd in 3Dmark06 with an e6600 @ 3Ghz)

But these 2 errors worry me as i might not be getting the full benefit of my card.

I have used the usual suspects: driver cleaner pro, catalyst uninstall utility to remove the drivers before i try a fresh install, same problem every time and if i try to install under safe mode i get an error saying there is no hardware installed that catalyst supports

Secondly (and may be linked to the first problem)

I was under the impression from various technology forums that the 7.6 Cats fixed the fog issue in various games like HL:2 and COH, however i am still experiencing the very anoying fog.

System Spec : 2900XT // e6600 // GA-P35C-DS3R // 2Gb Geil DDR2 // 850Watt Antec Quattro // Windows VISTA64 Ultimate

Cheers in advance.

Dyre Straits · Jul 6, 2007, 02:20 PM

Greetings and welcome to DriverHeaven!

The INF error you're getting indicates (to me) that the video card may have been made by another vendor and that the Hardware ID for that card is not yet included in the Installation package.

If I'm reading the second error correctly, the installation package has used a 'substitute' Hardware ID in order to complete the installation.

So, at this point, post the manufacturer and other important information about your new video card. It would also be helpful to post a trouble report to ATI/AMD about this to make sure the card is included in future versions. (Although, the vendor should have already provided this information to them.)

The fog problem may get remedied once the correct information is added for the installation.

Good luck!

wh4mmy · Jul 6, 2007, 02:35 PM

Hi, thanks for the welcome.

I believe you are right, my card was manufactured by Powercolor, however Powercolor is not listed on the ATI site as a manufacturer of the 2900 series.

I currently have an open ticket with the ATI support, i will update it with this new info.

*CATALYSTCATCHER* · Jul 21, 2007, 07:46 AM

I agree with DYRE the INF error is most likely a missing ID in the driver. However the drivers have a batch of manufacturer specific entries as well as some generic entries to ensure that the driver will always install regardless who made the card. Occasionaly we miss an ID. This happens most with the very new products.

What we need to know is the device IDs that your card actually has. You can get these a few ways. In CCC information section look at the HW info. You will see something like.....

Device ID 4E44
Vendor 1002
Subsystem ID 4F72
Subsystem Vendor ID 1002

Just report what shows for your graphics card.

Also in the SW section it will show a 2D driver version. Please report that number as well. (These strings can be copied and pasted, which is a little less painful :-)

The ATI problem report also contains this info and generates a text file.

Another interesting idea is that the 2900 includes HDMI audio hardware. This uses a driver that is not present in the display driver downloads and may lead to the INF error with the HW not found message. The HDMI AUDIO driver is located on a different page.

Let us know and good luck.

CC

El_Roble · Aug 29, 2007, 03:42 PM

Was this problem ever solved? I'm having the same problem. I would appreciate a solution. Thanks.

*CATALYSTCATCHER* · Aug 29, 2007, 06:02 PM

Quote:

Originally Posted by El_Roble

Was this problem ever solved? I'm having the same problem. I would appreciate a solution. Thanks.

As you can see from the thread we never heard back from the OP so I don't know what his problem actually was.

Perhaps you can provide a few details on the problem you are having and the system details so we can determine what might be happening in the system?

Thanks

CC

wh4mmy · Aug 31, 2007, 01:51 PM

Hi, this problem was resolved for me with the 7.7 Catalyst Drivers (also had no problems with the 7.8 Catalyst when they were released)

Sorry for the late reply.

kmrtjr · Sep 1, 2007, 02:12 PM

Quote:

Originally Posted by CATALYSTCATCHER

I agree with DYRE the INF error is most likely a missing ID in the driver. However the drivers have a batch of manufacturer specific entries as well as some generic entries to ensure that the driver will always install regardless who made the card. Occasionaly we miss an ID. This happens most with the very new products.

What we need to know is the device IDs that your card actually has. You can get these a few ways. In CCC information section look at the HW info. You will see something like.....

Device ID 4E44
Vendor 1002
Subsystem ID 4F72
Subsystem Vendor ID 1002

Just report what shows for your graphics card.

Also in the SW section it will show a 2D driver version. Please report that number as well. (These strings can be copied and pasted, which is a little less painful :-)

The ATI problem report also contains this info and generates a text file.

Another interesting idea is that the 2900 includes HDMI audio hardware. This uses a driver that is not present in the display driver downloads and may lead to the INF error with the HW not found message. The HDMI AUDIO driver is located on a different page.

Let us know and good luck.

CC

Here is my problem I Have dual Sapphire cards and get the dredded ( Driver Install: the INF file was not found) Error. I have talked to ATI a number of times and they have no clue. Sapphire uses the original ATI drivers so there is no mod specific for theses cards. I also included my report.xml file so maybe one of you guys could help. I also found that listed in the reports was that Other detected devices report is that it sees ATI RADEON XPRESS 200 Series. which I have no clue where that comes from because my cipset is the 1600 series.

here is the error report.

Catalyst® Install Manager
Installation Report
08/31/07 20:28:51

Hardware information Name
ATI Radeon Graphics
ProcessorManufacturerATI Technologies
IncDevice ID0x71c0Vendor ID0x1002Class Code0x030000Revision ID0x00
Subsystem ID0x0880 Subsystem vendor ID0x174b
Other hardwareExisting packages Packages for install
Catalyst Control Center Final Status:Success
Version of Item:2007.0815.2326.40058 Size:150 Mbytes
ATI Catalyst Install Manager Final Status: SuccessVersion of Item:3.0.634.0Size:20 Mbytes
ATI Display Driver Final Status: FailV ersion of Item:8.401.0.0000Size:90 Mbytes
North Bridge Filter Driver Final Status: Fail Version of Item:1.00.0000.1 Size:1 Mbytes
Microsoft Visual C++ 2005 Redistributable Final Status: Success Version of Item:7.3.0.0Size:10 Mbytes
Other detected devices ATI RADEON XPRESS 200 Series
Manufacturer ATI Technologies IncDevice ID0x5950Vendor ID0x1002Class Code0x060000 Revision ID0x01 Subsystem ID0x8194 Subsystem vendor ID0x1043
ATI Radeon Graphics Processor ManufacturerATI Technologies IncDevice ID0x71e0 Vendor ID0x1002 Class Code0x038000 Revision ID0x00Subsystem ID0x0881 Subsystem vendor ID0x174bATI Radeon Graphics Processor ManufacturerATI Technologies IncDevice ID0x71c0 Vendor ID0x1002 Class Code0x030000 Revision ID0x00 Subsystem ID0x0880 Subsystem vendor ID0x174b ATI Radeon Graphics Processor Manufacturer ATI Technologies Inc Device ID0x71e0 Vendor ID0x1002 Class Code0x038000 Revision ID0x00Subsystem ID0x0881Subsystem vendor ID0x174b
Error messagesDriver Install: the INF file was not foundDriver Install: the INF file was not found

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Jul 6, 2007, 02:35 PM	#3
wh4mmy DriverHeaven Newbie Join Date: Jul 2007 Location: Scotland Posts: 3 Rep Power: 0	Hi, thanks for the welcome. I believe you are right, my card was manufactured by Powercolor, however Powercolor is not listed on the ATI site as a manufacturer of the 2900 series. I currently have an open ticket with the ATI support, i will update it with this new info.

Jul 21, 2007, 07:46 AM	#4
CATALYSTCATCHER ATI Guru Join Date: Jul 2003 Location: ATI, Toronto Posts: 559 Rep Power: 40	I agree with DYRE the INF error is most likely a missing ID in the driver. However the drivers have a batch of manufacturer specific entries as well as some generic entries to ensure that the driver will always install regardless who made the card. Occasionaly we miss an ID. This happens most with the very new products. What we need to know is the device IDs that your card actually has. You can get these a few ways. In CCC information section look at the HW info. You will see something like..... Device ID 4E44 Vendor 1002 Subsystem ID 4F72 Subsystem Vendor ID 1002 Just report what shows for your graphics card. Also in the SW section it will show a 2D driver version. Please report that number as well. (These strings can be copied and pasted, which is a little less painful :-) The ATI problem report also contains this info and generates a text file. Another interesting idea is that the 2900 includes HDMI audio hardware. This uses a driver that is not present in the display driver downloads and may lead to the INF error with the HW not found message. The HDMI AUDIO driver is located on a different page. Let us know and good luck. CC

Aug 29, 2007, 03:42 PM	#5
El_Roble DriverHeaven Junior Member Join Date: Feb 2006 Posts: 24 Rep Power: 0	Was this problem ever solved? I'm having the same problem. I would appreciate a solution. Thanks.

Aug 31, 2007, 01:51 PM	#7
wh4mmy DriverHeaven Newbie Join Date: Jul 2007 Location: Scotland Posts: 3 Rep Power: 0	Hi, this problem was resolved for me with the 7.7 Catalyst Drivers (also had no problems with the 7.8 Catalyst when they were released) Sorry for the late reply.