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Old Apr 5, 2007, 03:56 AM   2 links from elsewhere to this Post. Click to view. #211
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Here is what worked for me:

I went back to the restore point before install. Then when I reinstalled the drivers I checked ONLY Catalyst Control Center and drivers. Now everything runs fine. I think that the RAID driver and the C++ update are the problem...at least for me.
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Old Apr 5, 2007, 04:11 AM   #212
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Quote:
Originally Posted by rhyinem View Post
You are incorrect Sir. We're trying to get a fix posted on the website ASAP. I don't think it will need to wait until Cat 7.4. It will likely be a hotfix article...

Cheers!
Indeed that is good news if it happens, however I can only go on what the ATI technicians told me:

"We have responded to your issue.
[COLOR=black]This issue has been reported by some end users, the current workaround is to install the Catalyst 7.2 drivers and wait for the Catalyst 7.4 drivers later this month."[/COLOR]
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Old Apr 5, 2007, 07:47 AM   #213
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Quote:
Originally Posted by cuke2u View Post
Indeed that is good news if it happens, however I can only go on what the ATI technicians told me:

"We have responded to your issue.
[COLOR=black]This issue has been reported by some end users, the current workaround is to install the Catalyst 7.2 drivers and wait for the Catalyst 7.4 drivers later this month."[/COLOR]
Well us poor suckers with 1950GTs are out of luck for nearly 3 months with our new cards. Imagine that, my card will likely be price-performance obsolete before I can ever even use it.

PS. Cat 7.2 specifically does not support the 1950GT and says in the release notes to wait for 7.3. Now they're saying "Wait for 7.4"
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Old Apr 5, 2007, 12:03 PM   #214
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Old Apr 5, 2007, 12:15 PM   #215
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Hotfix Available

Good news. Below is an email that will go out in the next few minutes to journalists that are following the problem. It is only appropriate that I post it here first, because to be very honest, without the help of this thread we would not have been able to solve this issue (which in fact was not a catalyst bug - we just work around a potential Vista issue)

[COLOR=black]An intermittent interaction issue between Catalyst 7.3 and Vista has been resolved via a hotfix driver update. We apologize to all our users for any inconvenience this issue has caused. We especially want to thank the enthusiast and forum community on DriverHeaven.net for their patience and for sending us invaluable information to help us reproduce the issue in our labs. The hotfix driver update can be downloaded (link below) As an added bonus, we’ve introduced Crossfire support for the popular game Stalker![/COLOR]
[COLOR=black][/COLOR]
[COLOR=black][COLOR=#000080]http://support.ati.com/ics/support/d...estionID=26900[/COLOR][/COLOR]
[COLOR=black][COLOR=#000080][/COLOR][/COLOR]
[COLOR=black][COLOR=#000080]Note: the hotfix has just been posted so it may take a few minutes to hit the server, so try again in a few minutes if its not currently there.[/COLOR][/COLOR]
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Old Apr 5, 2007, 12:22 PM   #216
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Thanks very much Terry.
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Old Apr 5, 2007, 12:26 PM   #217
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Quote:
Originally Posted by CATALYST maker View Post
Good news. Below is an email that will go out in the next few minutes to journalists that are following the problem. It is only appropriate that I post it here first, because to be very honest, without the help of this thread we would not have been able to solve this issue (which in fact was not a catalyst bug - we just work around a potential Vista issue)

[COLOR=black]An intermittent interaction issue between Catalyst 7.3 and Vista has been resolved via a hotfix driver update. We apologize to all our users for any inconvenience this issue has caused. We especially want to thank the enthusiast and forum community on DriverHeaven.net for their patience and for sending us invaluable information to help us reproduce the issue in our labs. The hotfix driver update can be downloaded (link below) As an added bonus, we’ve introduced Crossfire support for the popular game Stalker![/COLOR]

[COLOR=black][COLOR=#000080]http://support.ati.com/ics/support/d...estionID=26900[/COLOR][/COLOR]

[COLOR=black][COLOR=#000080]Note: the hotfix has just been posted so it may take a few minutes to hit the server, so try again in a few minutes if its not currently there.[/COLOR][/COLOR]

Thanks Terry. We will test it. Out of curiousity, can you tell us what was the cause of the issue and what was done to get around it???
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Old Apr 5, 2007, 12:45 PM   #218
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The hotfix works.
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Old Apr 5, 2007, 01:27 PM   #219
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Worked fine for me, but for some strange reason I got 3 stopped responding messages from Vista when installing the hotfix. Happened about every time it blanked the screen. I also got 2 lost communication errors from my APC UPS program which uses USB. I just hit the red X on the stopped responding messages and it completed and log said no errors.

Here's my step by step.

I had a clean working 7.2 install.

Disabled Crossfire

Ran 7.3 install and chose update.

Completed without errors according to log.

When asked to reboot I said no.

Ran 7.3 hot fix.

Chose update.

Got above errors.

Rebooted after complettion.

Re-enabled Crossfire.

All appears to be working fine.

Just a few strange indications during the update, but working none the less.
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Old Apr 5, 2007, 01:39 PM   #220
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still getting the BSOD when I try to goto crossfire mode...
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Old Apr 5, 2007, 01:43 PM   #221
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I'm sorry, but is this Hotfix Multilanguage or only for english versions?
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Old Apr 5, 2007, 02:06 PM   #222
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I'm sorry, but is this Hotfix Multilanguage or only for english versions?
English only.
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Old Apr 5, 2007, 02:15 PM   #223
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seems to be working good.... the bat file is no longer need from what i can tell.
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Old Apr 5, 2007, 02:28 PM   #224
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Terry,

The hotfix package doesn't work for me with my Fic A97p 128mb 9700pro and CUV4X-DLS dual PIII w/ Via ApolloPro 694X board. I get the same BSOD that I see with every driver set except 8.31.100.321 Vista RTM.

Stop 0x00000116 (0x84B0F0B8, 0x8F16F274, 0x00000000, 0x00000002)
atikmdag.sys - Address 8F16F274 base at 8F157000, DateStamp 46130ab4


I appreciate for your efforts here, and I'd be glad to do a fresh install or whatever else is needed to help test.


JohnY2

Last edited by JohnY2; Apr 5, 2007 at 02:31 PM. Reason: add info
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Old Apr 5, 2007, 02:38 PM   #225
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Quote:
Originally Posted by JohnY2 View Post
Terry,

The hotfix package doesn't work for me with my Fic A97p 128mb 9700pro and CUV4X-DLS dual PIII w/ Via ApolloPro 694X board. I get the same BSOD that I see with every driver set except 8.31.100.321 Vista RTM.

Stop 0x00000116 (0x84B0F0B8, 0x8F16F274, 0x00000000, 0x00000002)
atikmdag.sys - Address 8F16F274 base at 8F157000, DateStamp 46130ab4


I appreciate for your efforts here, and I'd be glad to do a fresh install or whatever else is needed to help test.


JohnY2
Hi John. The error you describe is not the same as the one we are dealing with on this thread. This one is win32k.sys blue screen error. For your error would you be so kind as to start up a new thread with the error message as the title, and post your full system specs and then that way I can see if anyone else has that problem.
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Old Apr 5, 2007, 03:21 PM   #226
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I just went back uninstalled 7.3, cleaned the registry, did a fresh install of the 7.3 driver package, applied the hotfix and now it works.

Kudos for the STALKER Crossfire support btw.
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Old Apr 5, 2007, 03:46 PM   #227
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while i have not participated in this thread or had the problems here as my wifes 1800xl is on xp system, i just wanted to thank you, TERRY(ty very much judas lol), for the way you have dealt with this and other ati problems.
wished the 'other' brand would take a lesson.
because of the way u & ati have dealt with various issues there is a very good chance i will be buying an ati card when i upgrade next.
thx again for your efforts.
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Old Apr 5, 2007, 03:56 PM   #228
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glad to be of help for ya mike2h

just happy that the first install of the 7.3's was on my testbed (which every first install is usually)....

Hot fix still working well...
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Old Apr 5, 2007, 04:06 PM   #229
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Hi, wow that was quick, my system is now working fine with the 7.3.
Thanks Terry and thanks to your team, good work....
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Old Apr 5, 2007, 04:08 PM   #230
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Quote:
Originally Posted by JohnY2 View Post
Terry,

The hotfix package doesn't work for me with my Fic A97p 128mb 9700pro and CUV4X-DLS dual PIII w/ Via ApolloPro 694X board. I get the same BSOD that I see with every driver set except 8.31.100.321 Vista RTM.

Stop 0x00000116 (0x84B0F0B8, 0x8F16F274, 0x00000000, 0x00000002)
atikmdag.sys - Address 8F16F274 base at 8F157000, DateStamp 46130ab4


I appreciate for your efforts here, and I'd be glad to do a fresh install or whatever else is needed to help test.


JohnY2
This is actually a documented issue in the KB. Its a result of using a motherboard that is not Vista ready.
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Old Apr 5, 2007, 05:13 PM   #231
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Quote:
Originally Posted by rhyinem View Post
This is actually a documented issue in the KB. Its a result of using a motherboard that is not Vista ready.
My motherboard is Intel 915gm with ATI mobility X600 and I get the same issue

The workaround I am using is after installing catalyst 7.2 or 7.3, go into safe mode and replace the atikmdag.sys with the one came with 8.31.100.3.2.1.

The question I would like to ask is what specific function I will not able to use because of changing the kernal driver to an old one. So far I am running everything fine even OpenGL.
Another question is if the old kernal driver works, it should be technically able to revert something and make everyone who is using a non-vista ready motherboard happy. I wonder why ATI team is unable to do that....
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Old Apr 5, 2007, 05:50 PM   #232
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Quote:
Originally Posted by CATALYST maker View Post
Good news. Below is an email that will go out in the next few minutes to journalists that are following the problem. It is only appropriate that I post it here first, because to be very honest, without the help of this thread we would not have been able to solve this issue (which in fact was not a catalyst bug - we just work around a potential Vista issue)

[COLOR=black]An intermittent interaction issue between Catalyst 7.3 and Vista has been resolved via a hotfix driver update. We apologize to all our users for any inconvenience this issue has caused. We especially want to thank the enthusiast and forum community on DriverHeaven.net for their patience and for sending us invaluable information to help us reproduce the issue in our labs. The hotfix driver update can be downloaded (link below) As an added bonus, we’ve introduced Crossfire support for the popular game Stalker![/COLOR]

[COLOR=black][COLOR=#000080]http://support.ati.com/ics/support/d...estionID=26900[/COLOR][/COLOR]

[COLOR=black][COLOR=#000080]Note: the hotfix has just been posted so it may take a few minutes to hit the server, so try again in a few minutes if its not currently there.[/COLOR][/COLOR]
According to the link, the cause of the issue is still not known.
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Old Apr 5, 2007, 09:08 PM   #233
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I wrote:

The hotfix package doesn't work for me with my Fic A97p 128mb 9700pro and CUV4X-DLS dual PIII w/ Via ApolloPro 694X board. I get the same BSOD that I see with every driver set except 8.31.100.321 Vista RTM.

Stop 0x00000116 (0x84B0F0B8, 0x8F16F274, 0x00000000, 0x00000002)
atikmdag.sys - Address 8F16F274 base at 8F157000, DateStamp 46130ab4


I appreciate for your efforts here, and I'd be glad to do a fresh install or whatever else is needed to help test.



Quote:
Originally Posted by rhyinem View Post
This is actually a documented issue in the KB. Its a result of using a motherboard that is not Vista ready.
But the RTM release drivers do work and nvidia cards and drivers work as well. Every other on board peripheral works as well. I'll gather up the data and start another thread.

JohnY2
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Old Apr 5, 2007, 09:38 PM   #234
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Look at my previous post on above to get a workaround for this temporarily.

Quote:
Originally Posted by JohnY2 View Post
I wrote:

The hotfix package doesn't work for me with my Fic A97p 128mb 9700pro and CUV4X-DLS dual PIII w/ Via ApolloPro 694X board. I get the same BSOD that I see with every driver set except 8.31.100.321 Vista RTM.

Stop 0x00000116 (0x84B0F0B8, 0x8F16F274, 0x00000000, 0x00000002)
atikmdag.sys - Address 8F16F274 base at 8F157000, DateStamp 46130ab4


I appreciate for your efforts here, and I'd be glad to do a fresh install or whatever else is needed to help test.





But the RTM release drivers do work and nvidia cards and drivers work as well. Every other on board peripheral works as well. I'll gather up the data and start another thread.

JohnY2
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Old Apr 5, 2007, 09:40 PM   #235
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Awesome. Great work Terry and co. Thanks.

-MM
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Old Apr 5, 2007, 09:53 PM   #236
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Thank you so muck Terry for this Hot-Fix!! For me,the BSOD on startup is completely gone and i dont know if it's normal,but...i have also a performance boost in Crossfire Mode on Oblivion.STALKER now run nothing less then 2x more fast on Crossfire mode for me!!!

Nice work!!!And thank's for fixing this issue quickly!!
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Old Apr 5, 2007, 10:03 PM   #237
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Originally Posted by yuripave View Post
Look at my previous post on above to get a workaround for this temporarily.
Thanks I missed that, I give it a try...

JohnY2
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Old Apr 6, 2007, 01:30 AM   #238
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Fantastic. Well done Catalyst Team.
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Old Apr 6, 2007, 06:14 AM   #239
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Hi people

System: Windows Vista 32bit
HIS ATi Radon X1800XT

Good to hear that there's a hotfix. But it made things worse for me...much worse.

I installe 7.3 as usual and then added the hotfix. The screen went black as usual during the installation but well...it didn't change back. It was black for 15 minutes. I restarted the PC and well... The screen turns black and goes into standby modus everytime Windows loads.

Only workaround is using the safe mode and turning the display driver to the VGA Standard.

Since then I'm not able to install a functional catalyst driver. I installed multiple older catalyst drivers with the same result..black screen during windows startup.

I'm currently logged in with my VGA Standard driver and don't know what to do! Everytime I install a catalyst...well it seems that it doesn't installe them correctly as the screen doens't flicker during the installation any more!

Please help me...

After that's done..I'll stay with 7.2 and never touch the hotfix again...

Arananeus

Edti:

Edti:

Here's the report from the catalyst installer (7.1)
Hardware information
Name Radeon X1800 Series
Secondary Manufacturer ATI Technologies Inc
Catalyst Control Center Final Status: Succeed
ATI Display Driver Final Status: Succeed - Version of Item: 8.333.0.0

Everythin succeeded but the Driver isn't installed correctly..I don't get it..

Last edited by Arananeus; Apr 6, 2007 at 07:27 AM.
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Old Apr 6, 2007, 10:20 AM   #240
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Quote:
Originally Posted by Arananeus View Post
Hi people

System: Windows Vista 32bit
HIS ATi Radon X1800XT

Good to hear that there's a hotfix. But it made things worse for me...much worse.

I installe 7.3 as usual and then added the hotfix. The screen went black as usual during the installation but well...it didn't change back. It was black for 15 minutes. I restarted the PC and well... The screen turns black and goes into standby modus everytime Windows loads.

Only workaround is using the safe mode and turning the display driver to the VGA Standard.

Since then I'm not able to install a functional catalyst driver. I installed multiple older catalyst drivers with the same result..black screen during windows startup.

I'm currently logged in with my VGA Standard driver and don't know what to do! Everytime I install a catalyst...well it seems that it doesn't installe them correctly as the screen doens't flicker during the installation any more!

Please help me...

After that's done..I'll stay with 7.2 and never touch the hotfix again...

Arananeus

Edti:

Edti:

Here's the report from the catalyst installer (7.1)
Hardware information
Name Radeon X1800 Series
Secondary Manufacturer ATI Technologies Inc
Catalyst Control Center Final Status: Succeed
ATI Display Driver Final Status: Succeed - Version of Item: 8.333.0.0

Everythin succeeded but the Driver isn't installed correctly..I don't get it..
The report indicates that the driver installed properly which is very likley the case. The problem is that the driver does not run properly. (Sorry, but there is a difference as you can appreciate from the BSOD problem which is the main topic of this thread.)

Your problem, based on your description seems like it may be related to 1 of 2 things.

1- The graphics card may have trouble initializing the display after the driver loads. Hence the display goes black and stays that way. Things to try depend on your display. For example if you use a DFP and it is connected thru DVI, try connecting with a VGA cable.
OR
2- The graphics card has problems on the the PCIe bus when the driver loads. This could be due to many things. For example failing hardware , ocing the graphics card or system, chipset drivers just to mention a few.

In any case, it would be nice to know more system HW detail (make and model stuff) including the display type and connection before doing any more WAG troubleshooting.
WAG = "Wild A$$ Guess" :-)

You might even consider a new thread if you know of other people with a similar problem description.

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