Who has probs (BSOD's) with Vista and 7.3

Judas · Mar 30, 2007, 03:18 PM

just checking over the other machines i've got running catalyst 7.3's... the CCC is not in the Startup folder, however 7.2/7.1 it is. However all these machines are running various video cards (listed above, x1300/x800xl/x700/9800pro) under vista. None of them appear to need this fix (thus far, they've been rebooted maybe 20 times since the 7.3's came out. )

If this is a guaranteed fix (as in, if i don't post back about a problem persisting) will the current 7.3's be quickly modified with the hotfix and re-released (even if they aren't WHQL certified)

Judas · Mar 30, 2007, 03:19 PM

Quote:

Originally Posted by Killer_uk

Hi,

I have just tried this but the ATI External Service Utility doesn't seem to have started for me. The command prompt box pops up once into windows then quickly disappears but when I check in services.msc the process hasn't been started.

Adam.

Check the bat file (edit) and make sure there isn't any spaces or any oddities

Also, Try to manually start it by going to start~>All Programs~>Startup and then clicking on the bat.

cuke2u · Mar 30, 2007, 03:20 PM

Hi, I use raid, however I don't use any drivers other than what comes with vista I don't use any raid management tools either....
Good work being done in here :-)

ChrisC

Judas · Mar 30, 2007, 03:24 PM

Quote:

Originally Posted by cuke2u

Hi, I use raid, however I don't use any drivers other than what comes with vista I don't use any raid management tools either....
ChrisC

perhaps you could give what Catalyst Maker posted a try

cuke2u · Mar 30, 2007, 03:29 PM

Hi, I could just not sure if I should do this before I install the 7.3's or after...
ChrisC

theonlybabyface · Mar 30, 2007, 03:33 PM

Quote:

Originally Posted by Judas

just checking over the other machines i've got running catalyst 7.3's... the CCC is not in the Startup folder, however 7.2/7.1 it is. However all these machines are running various video cards (listed above, x1300/x800xl/x700/9800pro) under vista. None of them appear to need this fix (thus far, they've been rebooted maybe 20 times since the 7.3's came out. )

If this is a guaranteed fix (as in, if i don't post back about a problem persisting) will the current 7.3's be quickly modified with the hotfix and re-released (even if they aren't WHQL certified)

Good catch. Did not even notice that. In that case, in theory if we set the ATI External Event Utility to manual and placed the CCC in the startup folder, all should work the way it did in cat 7.1/7.2 which was changed for Cat 7.3...

Wish I wasn't at work right now to test this. Judas, can you test my theory?

Killer_uk · Mar 30, 2007, 03:33 PM

Sorry, yes, the service now starts up and I don't get a BSOD.

Adam

Judas · Mar 30, 2007, 03:35 PM

What did you want to try exactly.. what files do i have to modified or change?

Delete the bat file, and then move the CCC restart runtime file to the startup? or just the CCC? (not sure how you mean, and i'd like to prevent the chance of getting into a continous looping bsod

)

Killer_uk · Mar 30, 2007, 03:37 PM

Which CCC file is usually in the startup folder?

CLIStart.exe
CLI.exe
MOM.exe
CCC.exe

MechaMorph · Mar 30, 2007, 03:41 PM

DVI Viewsonic VX922

-MM

Judas · Mar 30, 2007, 03:43 PM

let me look..

Quote:

"C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe"

that is the location for the CCC that is in the Startup for the 7.2 Catalyst

theonlybabyface · Mar 30, 2007, 03:55 PM

Quote:

Originally Posted by Judas

let me look..

that is the location for the CCC that is in the Startup for the 7.2 Catalyst

Yes. That's the one...remove the batch file and replace it with that ccc. Keep your service set to manual though...

Killer_uk · Mar 30, 2007, 03:56 PM

Just tried it, it does nothing as far as I can tell. The ATI External Event Utility service doesn't start up.

At this point it just looks like the service is starting too soon, maybe it's using memory that is usually allocated to Vista? Best leave that little problem to the programmers I guess

Judas · Mar 30, 2007, 04:14 PM

Theonlybabyface

atm, i'm going to hold off trying that right now.

I've since tried a few other things however, the current bat file + service set to manual is the so far fully working solution that i can tell thus far.

However i noticed that in the selection for service start properties, there is a option for Delayed Automatic start. I think i may give that a whirl and see what happens if i get the OK from catalyst maker (or if it's even a suggestion at all)

Judas · Mar 30, 2007, 04:16 PM

scratch that.... tried setting delayed start and i get a error 87 when i try to apply it....

Killer_uk · Mar 30, 2007, 04:20 PM

Maybe the reason it's not placed in the startup folder is because it's now placed in the system startup list. (If you look in msconfig's 'startup' part)

Judas · Mar 30, 2007, 04:27 PM

Also, while the bat file does work, it appears that it doesn't ALWAYS work. I've had to manually go into the services and right click and START the service

cuke2u · Mar 30, 2007, 04:29 PM

Hi, that's what confused me with the 7.2's as well. I looked in the startup folder, nothing there. But you're correct it is in startup as shown by msconfig..
ChrisC

theonlybabyface · Mar 30, 2007, 04:30 PM

Quote:

Originally Posted by Killer_uk

Maybe the reason it's not placed in the startup folder is because it's now placed in the system startup list. (If you look in msconfig's 'startup' part)

Interesting. So try disabling it from starting up from the system startup list and place ccc in the startup folder. That should do it!!!

Argh...hate being at work right now. I'd like to test this.

Killer_uk · Mar 30, 2007, 04:32 PM

Yeah, I've noticed that, but I guess in doing that we have pinpointed the problem with the drivers, now ATI just have to work their magic.

Adam

Judas · Mar 30, 2007, 04:49 PM

Vista from what i've experienced, has a weird issue with the Start Menu folders and files.

Something could be there and the start menu won't show it, and then something isn't there but the start menu still shows it.... i'm really confused with it, usually a system reboot will solve the problem of this weird deal.

However, Make sure you are in the ALL USER and not the Current User's start menu.

MissileMan · Mar 30, 2007, 06:40 PM

Quote:

Originally Posted by CATALYST maker

Try this for me will you (many thanks for theonlybabyface for sending me these steps).

We are now investigating something relating to windows media player network service starting up at the exact same time as our poller service.

Start vista in safemode.
Open services.msc.
Set the Ati External Event Utility in manual mode.
Open your startup folder in your start menu with "explore with all users".
In this folder make a file named AtiExternalServiceStart.bat or a name you prefer.

edit this file and add the following line:

net start Ati External Event Utility

This will start the Ati service later so it will not conflict with vista

Reboot

I did the following exact steps:

Ran Cat 7.3 setup

Selected update (over 7.2)

When it completed I went into Control panel > Administrative tools > Services.

Set Ati External Event Utility to manual.

Rebooted.

Went to Start > Menu >Startup and right clicked.

Selected all users.

Right clicked in the folder and selected create new text file.

Named it ATIStart.bat

Right clicked the file and selected edit.

Typed the line exactly as : net start "Ati External Event Utility"

Closed and saved.

Rebooted.

Everything works perfectly now. The service starts everytime. Overdrive Tab has numbers and CrossFire is staying enabled.

I know this has already been explained by Cat Maker, but a lot of people are not programmers and such and Cat Maker left the quote marks off in the start command. This had the command window flash up but the service would never start. Most people would never figure out the issue.

Just trying to help a few people out.

theonlybabyface · Mar 30, 2007, 06:52 PM

Yes the quotes should be on there but don't blame Cat Maker, blame me as I sent him the instructions.

I will test a better way of doing this once I get home tonight and let you all know if it works...

DJShamrock · Mar 30, 2007, 07:45 PM

My issues seem to have mysteriously fixed themselves.

On another note. You know why I will always buy ATI? The driver team gives a crap. Just the fact they have a representitive posting here asking questions and trying to help out is awesome. Creative should take note.

fdisker · Mar 30, 2007, 09:45 PM

Ok, just getting back to town after a business trip so I'm able to test this now. Doing a fresh install of Vista just for consistency sake. For the record, I'm getting the BSOD after a clean install of Vista Ultimate 32 and Cats 7.3. I have a DVI to HDMI connection from the x1950pro to an Olevia 332h lcd hdtv.

I see that CatalystMaker recommends disabling the ATI External Event Utility as a way to stop the BSOD problem. I'll be testing that as soon as I finish my install. In the mean time the obvious question that no one seems to be asking is do I really NEED the external event utility service running in the first place? Will the drivers or card be in some reduced functionality state without the service running? If not, why even bother starting the service with a batch file after startup? Sorry if the question has been answered in a previous post. I just got home and was skimming thru the thread.

fdisker · Mar 30, 2007, 10:10 PM

Confirmed. Disabling the ATI External Event Utility allows me to boot with no BSOD. The service will remain disabled unless otherwise needed.

keeler · Mar 30, 2007, 10:37 PM

Fdisker,
Read up a couple of posts. If you game, yer gonna want to do the the missleman just posted..
Rick

theonlybabyface · Mar 30, 2007, 11:08 PM

Quote:

Originally Posted by fdisker

Confirmed. Disabling the ATI External Event Utility allows me to boot with no BSOD. The service will remain disabled unless otherwise needed.

Unless you don't play any games then you'll want the service running...

MiQ · Mar 30, 2007, 11:29 PM

Same problem here, a clean install of Vista Ultimate + Catalyst 7.3 leads to a bsod using dvi, the problem is not present using vga. Then tryed disabling the ATI External Event service and using dvi, but now there's no bsod, the system crashes before the startup orb

Jerrold · Mar 30, 2007, 11:33 PM

It seems that the External Event Utility Service has something to do with overclocking, and perhaps the profiles manager. If I don't run it the OC section is grayed out. I tried the suggested work-around from Judas and Terry and it fixed my BSOD, but I can't get the batch file to work from the all users startup folder. When I right click on the open Startup folder view I only get a folder under the New selection. I still have to manually start the service. I also tried just creating a batch file and running it from the desktop but still no go.

I'm running an old Sun Microsystems 20" VGA monitor just in case Terry was still interested. Still looks great.

By the way Excellent sleuthing guys! I think you've hit upon the problem.

Jer.

Mar 30, 2007, 03:20 PM	#93
cuke2u DriverHeaven Junior Member Join Date: Nov 2003 Posts: 75 Rep Power: 0	Hi, I use raid, however I don't use any drivers other than what comes with vista I don't use any raid management tools either.... Good work being done in here :-) ChrisC __________________ Asus P5B Premuim Vista Edition Intel Core 2 Duo 6600 Crucial Anniversary (2x1gb) 2x Samsung 3200g ATI X1900XT-X Last edited by cuke2u; Mar 30, 2007 at 03:27 PM.

Mar 30, 2007, 03:29 PM	#95
cuke2u DriverHeaven Junior Member Join Date: Nov 2003 Posts: 75 Rep Power: 0	Hi, I could just not sure if I should do this before I install the 7.3's or after... ChrisC __________________ Asus P5B Premuim Vista Edition Intel Core 2 Duo 6600 Crucial Anniversary (2x1gb) 2x Samsung 3200g ATI X1900XT-X

Mar 30, 2007, 04:29 PM	#108
cuke2u DriverHeaven Junior Member Join Date: Nov 2003 Posts: 75 Rep Power: 0	Hi, that's what confused me with the 7.2's as well. I looked in the startup folder, nothing there. But you're correct it is in startup as shown by msconfig.. ChrisC __________________ Asus P5B Premuim Vista Edition Intel Core 2 Duo 6600 Crucial Anniversary (2x1gb) 2x Samsung 3200g ATI X1900XT-X

Mar 30, 2007, 04:32 PM	#110
Killer_uk DriverHeaven Lover Join Date: Nov 2002 Location: Stoke-on-Trent, UK Posts: 124 Rep Power: 0 System Specs	Yeah, I've noticed that, but I guess in doing that we have pinpointed the problem with the drivers, now ATI just have to work their magic. Adam Last edited by Killer_uk; Mar 30, 2007 at 07:14 PM.

Mar 30, 2007, 06:52 PM	#113
theonlybabyface GO CANUCKS GO!!! Join Date: Dec 2002 Posts: 140 Rep Power: 0	Yes the quotes should be on there but don't blame Cat Maker, blame me as I sent him the instructions. I will test a better way of doing this once I get home tonight and let you all know if it works... __________________ [COLOR=Silver]MY MACHINE : Intel Q6600 \| ASUS Maximus Formula \| 4 x 1GB Team Xtreem DDR2-800 \| EVGA 8800GTS "G92" \| X-Fi Platinum \| Enermax Infiniti 720 \| Samsung 224BW KIDS MACHINE : Intel Xeon 3060 \| Intel BadaXe2 \| 2 x 1GB Kingston DDR2-667 \| BFG 8800GT OC \| Audigy 2 ZS \| OCZ GameXStream 850 \| [/COLOR][COLOR=Silver]Samsung 204B[/COLOR] [COLOR=dimgray][COLOR=Silver] [/COLOR][COLOR=Silver] [/COLOR][/COLOR][COLOR=dimgray][COLOR=Silver] [/COLOR][/COLOR] Last edited by theonlybabyface; Mar 30, 2007 at 06:58 PM.

Mar 30, 2007, 03:33 PM	#97
Killer_uk DriverHeaven Lover Join Date: Nov 2002 Location: Stoke-on-Trent, UK Posts: 124 Rep Power: 0 System Specs	Sorry, yes, the service now starts up and I don't get a BSOD. Adam

Mar 30, 2007, 03:37 PM	#99
Killer_uk DriverHeaven Lover Join Date: Nov 2002 Location: Stoke-on-Trent, UK Posts: 124 Rep Power: 0 System Specs	Which CCC file is usually in the startup folder? CLIStart.exe CLI.exe MOM.exe CCC.exe

Mar 30, 2007, 03:41 PM	#100
MechaMorph DriverHeaven Newbie Join Date: Mar 2007 Posts: 9 Rep Power: 0	DVI Viewsonic VX922 -MM

Mar 30, 2007, 03:56 PM	#103
Killer_uk DriverHeaven Lover Join Date: Nov 2002 Location: Stoke-on-Trent, UK Posts: 124 Rep Power: 0 System Specs	Just tried it, it does nothing as far as I can tell. The ATI External Event Utility service doesn't start up. At this point it just looks like the service is starting too soon, maybe it's using memory that is usually allocated to Vista? Best leave that little problem to the programmers I guess

Mar 30, 2007, 04:20 PM	#106
Killer_uk DriverHeaven Lover Join Date: Nov 2002 Location: Stoke-on-Trent, UK Posts: 124 Rep Power: 0 System Specs	Maybe the reason it's not placed in the startup folder is because it's now placed in the system startup list. (If you look in msconfig's 'startup' part)

Mar 30, 2007, 07:45 PM	#114
DJShamrock DriverHeaven Lover Join Date: Dec 2006 Location: Tennessee but from NY Posts: 201 Rep Power: 20 System Specs	My issues seem to have mysteriously fixed themselves. On another note. You know why I will always buy ATI? The driver team gives a crap. Just the fact they have a representitive posting here asking questions and trying to help out is awesome. Creative should take note. __________________ My rap group. http://www.myspace.com/waxingpoetix

Mar 30, 2007, 09:45 PM	#115
fdisker DriverHeaven Newbie Join Date: Mar 2007 Location: United State - Ohio Posts: 7 Rep Power: 0	Ok, just getting back to town after a business trip so I'm able to test this now. Doing a fresh install of Vista just for consistency sake. For the record, I'm getting the BSOD after a clean install of Vista Ultimate 32 and Cats 7.3. I have a DVI to HDMI connection from the x1950pro to an Olevia 332h lcd hdtv. I see that CatalystMaker recommends disabling the ATI External Event Utility as a way to stop the BSOD problem. I'll be testing that as soon as I finish my install. In the mean time the obvious question that no one seems to be asking is do I really NEED the external event utility service running in the first place? Will the drivers or card be in some reduced functionality state without the service running? If not, why even bother starting the service with a batch file after startup? Sorry if the question has been answered in a previous post. I just got home and was skimming thru the thread.

Mar 30, 2007, 10:10 PM	#116
fdisker DriverHeaven Newbie Join Date: Mar 2007 Location: United State - Ohio Posts: 7 Rep Power: 0	Confirmed. Disabling the ATI External Event Utility allows me to boot with no BSOD. The service will remain disabled unless otherwise needed.

Mar 30, 2007, 10:37 PM	#117
keeler DriverHeaven Newbie Join Date: Jul 2003 Location: Central Texas Posts: 16 Rep Power: 0	Fdisker, Read up a couple of posts. If you game, yer gonna want to do the the missleman just posted.. Rick

Mar 30, 2007, 11:29 PM	#119
MiQ DriverHeaven Newbie Join Date: Mar 2007 Posts: 1 Rep Power: 0	Same problem here, a clean install of Vista Ultimate + Catalyst 7.3 leads to a bsod using dvi, the problem is not present using vga. Then tryed disabling the ATI External Event service and using dvi, but now there's no bsod, the system crashes before the startup orb

Mar 30, 2007, 11:33 PM	#120
Jerrold DriverHeaven Newbie Join Date: May 2003 Location: Edmonton AB, Canada Posts: 3 Rep Power: 0	It seems that the External Event Utility Service has something to do with overclocking, and perhaps the profiles manager. If I don't run it the OC section is grayed out. I tried the suggested work-around from Judas and Terry and it fixed my BSOD, but I can't get the batch file to work from the all users startup folder. When I right click on the open Startup folder view I only get a folder under the New selection. I still have to manually start the service. I also tried just creating a batch file and running it from the desktop but still no go. I'm running an old Sun Microsystems 20" VGA monitor just in case Terry was still interested. Still looks great. By the way Excellent sleuthing guys! I think you've hit upon the problem. Jer. Last edited by Jerrold; Mar 30, 2007 at 11:40 PM.

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