I`m frustrated!!Can`t make a new Radeon HD 2600XT work in Vista!!

hellbraker2222 · Dec 11, 2007, 03:52 PM

DAY1

Hy,i just bought a new Radeon HD 2600 XT 512 DDR3.However it just dosn`t work.
Vista recognises the Card and starts installing the device automatically.But
it stops in between and gives me these errors:
Product
ATI Radeon HD 2600 XT

Problem
Could not load driver software

Date
29/11/2007 12:49

Status
Report Sent

Description
Windows was able to successfully install device driver software, but the
driver software encountered a problem when it tried to run. The problem code
is 21.

Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: PCI\VEN_1002&DEV_9588&SUBSYS_200317AF&REV_00
Setup class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
PnP problem code: 00000015
Driver name: atikmdag.sys
Driver version: 7.1.1.646
Driver date: 06-07-2007
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 6153

Files that help describe the problem (some files may no longer be available)
DMI59D5.tmp.log.xml
oem14.inf

Extra information about the problem
Bucket ID: 124433565

AND
Product
Driver software installation

Problem
Could not install driver software for device

Date
29/11/2007 12:32

Status
Report Sent

Description
Windows encountered a problem while installing device drivers for your ATI
Radeon HD 2600 XT

Problem signature
Problem Event Name: PnPDriverInstallError
Architecture: x86
Win32 error: 000005B4
Inf name: cl_48675.inf
Driver Package hash: 5a1c584db1981c5faf5f225eb45726203cf746e1
DDInstall section name: ati2mtag_RV630
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 6153

Files that help describe the problem (some files may no longer be available)
DMIF708.tmp.log.xml
oem14.inf
minidump.mdmp

Extra information about the problem
Bucket ID: 47619569

i`m havind an AMD Athlon 64 3200+,ATI Xpress 200 Integrated Graphics,MSI-7184 mobo.I tried
changing the PSU to670 Watts,disabling the shared graphics in BIOS,installing
the device in safe mode,updating it`s drivers,installing KB 936710,KB
938194,KB 938979 and KB 940105. When i plugg in the card to my PCIe slot and
restart the system,it takes about 5 minutes to log on.Every thing has slowed
down,even the mouse and the cursor.The PC now always utilises 100% CPU all
the time and every thing is damn slow.When the card is removed,evrything is
perfect.What`s happening here?is there any conflicts?

DAY 2
i tried it today again..it installed
without any problems.it then asked me to restart..so then i restarted and i`m
having the same issue(slow PC and 100% CPU).No other problems encountered.The card`s BIOS is 123-SG1H06-10.I have the system diagnostics report by vista in html format,but i don`t know how to attach it here..
Thank you

Judas · Dec 11, 2007, 07:22 PM

you did go to ATI.com and download the 7.11 catalyst drivers and install them correct?

you DON'T want to install the windows supplied driver

Dyre Straits · Dec 12, 2007, 02:08 AM

Welcome to DriverHeaven!

As Judas said, you want to install the ATI drivers....not the ones provided by Windows.

I have exactly the same card: HD2600XT 512 MB DDR3 PCIe. I'm also using Vista. Haven't had even the first bit of trouble getting it installed.

I'm assuming your card is also PCIe but it would help if we got the full details of your system.

hellbraker2222 · Dec 12, 2007, 05:28 AM

Thanks 4 the reply,yes i had tried with Catalyst 7.11.Yes it`s PCIe too...
What else do you want to know about my PC:
Manufacturer site:Compaq Presario SR1519UK Desktop PC*
Motherboard:HP and Compaq Desktop PCs*-* Motherboard Specifications, MS-7184 (AmethystM)*

Motherboard manual:http://217.110.237.67/Manuals/7184-engl%20v1.x.pdf

hellbraker2222 · Dec 12, 2007, 05:51 AM

i have read in this forum(Radeon X700 Hardware Video Acceleration Disabled in Vista 32bit) that "The only way to Disable Hardware Acceleration is through Disabling the AERO interface in Vista."I currently have no Aero interface as i`m using the old Windows Classic Theme for performance gain.is this the cause??

***temeteus82*** · Dec 12, 2007, 05:53 AM

Nope, since you don't use aero you should be able to adjust the HW acceleration. What driver you have now installed? If you have the driver from Microsoft uninstall it and after that instal CAT 7.11

hellbraker2222 · Dec 12, 2007, 06:01 AM

The current version is 8.432.0.0(old).
Similar to the other forum post,even for me in the Troubleshoot section of the Display section the change settings button is disabled and it says " Your current display drivers does not allow changes to be made to hardware acceleration settings. Why is this?

hellbraker2222 · Dec 12, 2007, 11:29 AM

In ATI`s website there is drivers for both Vista 32 and Vista 32 Motherboard/IGP drivers.Which one should i install,as I`m having a Radeon Xpress 200 chipset and the new graphics card..are these drivers different?Please help...does this problem arise if there is not enough Amps in the 12V rail of my PSU.i`m having 19A currently with a total Wattage of 300.I know this card needs a PSU of about 450Watts,but i tried with a new PSU of 670 Watts with 14A on the 12V rails,still same issues..

Dyre Straits · Dec 12, 2007, 01:22 PM

The issue could well be related to the inadequate PSU. Others have posted here that problems like this were resolved once the PSU was replaced with one of better wattage and a +12V rail amp of 28 or more.

As for the Radeon Xpress 200 Chipset: That's a motherboard chipset and is unrelated to the graphics card. So, you need the non-mobility graphics drivers.

hellbraker2222 · Dec 12, 2007, 05:27 PM

Thanks for your reply

hellbraker2222 · Dec 15, 2007, 02:33 PM

it`s said that this card needs about 450Watts,but i know users with 300 WATTS and have not encountered any issues...how is this possible?

Dyre Straits · Dec 15, 2007, 03:01 PM

Quote:

Originally Posted by hellbraker2222

it`s said that this card needs about 450Watts,but i know users with 300 WATTS and have not encountered any issues...how is this possible?

It's possible if the 300W PSU has a very high +12V Amp rating AND there are not very many other devices installed in the PC. The more devices installed that use the +12V trunk of the PSU will lower the overall performance.

On the other hand, a 450W PSU with very low +12V Amps is not as adequate as a high-end 300W PSU.

The main concern is to have a good/high quality PSU with a high +12V AMPs.

Judas · Dec 16, 2007, 01:22 AM

IMO this doesn't make sense as the 2600xt doesn't require a pci-ex connector on the board.. and uses the PCI-EX slots own power supply...

I would expect nearly instant issues as soon as the machine starts with a bad power supply...

But none the less it COULD be the source of the issue...

However if i was to wager a guess, the issues your being presented with sounds like a BAD ati card...

The cards major power draw doesn't hit until you fire up games with intensive 3D graphics..

In the situations where the PSU has been the issue, usually you can ALWAYS at least get the drivers to install the system to start, even configure the card, but the problem doesn't occur till you start the games or 3D apps.

Hell i had a radeon card where anything 2D would work perfectly, but anything 3D emediately would screw the system... (something royally wrong with the GPU).... and that wasn't a PSU issue.

No, you shouldn't be having these kinda of problems with even getting drivers to install and detect the card right. The chance of the PSU being the issue is exceptionally slim... possibly yes, but damn slim...

I'd suggest getting an exchange done on the card ASAP... if you cannot test it in another machine.

hellbraker2222 · Dec 19, 2007, 02:18 PM

hy,i tested the card with this PSU (http://www.hipergroup.com/Engl.../hpu-4m670.html ),but still the same issue...does this PSU have the required Amps (it has 4x +12V rails each having a max of 16A).I have the link for the reports Vista generated with the card plugged in.It`s
http://www.4shared.com/dir/495...34139cd8/sharing.html
please download the file " report.html " situated in the two folders "Report 2 " and "report 1"

hellbraker2222 · Dec 19, 2007, 02:24 PM

Is Hradware Acceleration different from the DirectDraw Acceleration,Direct3D Acceleration,AGP Texture Acceleration found in dxdiag,because these are all enabled.These are from dxdiag without the card inserted,i wouldn`t dare to do this when it`s inserted,it`s just that it may take about 30 minutes to get it finished.
------------------
System Information
------------------
Time of this report: 12/15/2007, 18:43:59
Machine name: HELLBRAKER-PC
Operating System: Windows Vistatm Home Premium (6.0, Build 6000) (6000.vista_gdr.071009-1548)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: EC520AA-ABU SR1519UK GB530
BIOS: Phoenix - Award BIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3200+, ~2.0GHz
Memory: 1470MB RAM
Page File: 732MB used, 2894MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: The file RTKVAC.SYS is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 2: The file RTKVAC.SYS is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI RADEON XPRESS 200 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Xpress Series (0x5954)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5954&SUBSYS_2A24103C&REV_00
Display Memory: 543 MB
Dedicated Memory: 63 MB
Shared Memory: 479 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
Driver Version: 7.14.0010.0540 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 11/2/2007 03:56:18, 3078144 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-1A14-11CF-9071-2E0AA1C2CA35}
Vendor ID: 0x1002
Device ID: 0x5954
SubSys ID: 0x2A24103C
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled