Vista and 7.3 Display driver atikmdag stopped responding error - Page 3

ViRGE · Apr 19, 2007, 04:53 PM

Does this lockup problem occur for everyone, or just a handful of users? I was going to try the 7.4's after skipping the 7.3's due to the reported problems, but now I'm not so sure.

Frager · Apr 19, 2007, 06:14 PM

Just to mention that I experience the same problem.
Vista 32 , x1900xtx , catalyst 7.4 ; bug occur for me when I exit supreme commander. Most of the time screen freeze(have to reboot computer) and sometime ati2kmdag recover.
No problem in win XP

the-bullet · Apr 19, 2007, 07:26 PM

The possible good news (already mentioned earlier) is that Ati are now aware of the problem http://support.ati.com/ics/support/d...estionID=27116.

hansolo77 · Apr 19, 2007, 10:36 PM

Unless you're already logged in to ATI's support site, the asp programming their server uses won't let you view the link. So here's what it says:

Knowledge Base
AMD Customer Care Site Map > Radeon Support - PC >

737-27116: Radeon� Series - ATIKMDAG has stopped responding error messages

The information in this article applies to the following configuration(s):
Catalyst Display Driver 7.3

Radeon� X1950 series

Radeon� X1900 series

Radeon� X1800 series

Radeon� X1650 series

Radeon� X1600 series

Radeon� X1550 series

Radeon� X1300 series

Radeon� X1050 series

Radeon� X850 series

Radeon� X800 series

Radeon� X700 series

Radeon� X600 series

Radeon� X550 series

Radeon� X300 series

Radeon� 9800 series

Radeon� 9700 series

Radeon� 9650 series

Radeon� 9600 series

Radeon� 9550 series

Radeon� 9500 series

Windows Vista 32-bit Edition

Windows Vista 64-bit Edition

Symptoms:

When running games or full screen video, some users may be shown a message stating ATIKMDAG has stopped responding but was successfully recovered. In some cases, the system will continue to work as normal. Alternately, this error message may not result in the system being recovered and the system may need to be reset.

Solution:

Currently there is no solution.

ATI Engineering has been advised of this issue and is investigating. Any updates will be published when they become available.

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DISCLAIMER

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. AMD reserves the right to revise this information and to make changes from time to time to the content hereof without obligation of AMD to notify any person of such revisions or changes.

AMD MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE CONTENTS HEREOF AND ASSUMES NO RESPONSIBILITY FOR ANY INACCURACIES, ERRORS OR OMISSIONS THAT MAY APPEAR IN THIS INFORMATION. AMD SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT WILL AMD BE LIABLE TO ANY PERSON FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY INFORMATION CONTAINED HEREIN, EVEN IF AMD IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

zpyder · Apr 20, 2007, 02:15 PM

Just adding myself to the list of people having issues. Though I haven't seen the atikmdaq error (the screen completely locks up and I have to reboot) I'm hoping its the same, or is related. Here's hoping to a fix soon, I've just built myself a new computer that I had hoped would play current games at very high detail, and it seems it's only capable of office applications at the moment, tempted to dual boot with xp just so I can game!

I guess I should use the time not being able to game for revision(I seem to be spending my time instead trying to fix this problem!)

Indestructible · Apr 20, 2007, 02:31 PM

Quote:

Originally Posted by ViRGE

Does this lockup problem occur for everyone, or just a handful of users? I was going to try the 7.4's after skipping the 7.3's due to the reported problems, but now I'm not so sure.

If you didn't have this problem with any previous driver releases I think you'll be fine with the 7.4s. Seems to be affecting just a subset of users, but i think it's defenitely more than a handful. Most people if i'm not mistaken have been having this problem with every driver release since the 7.1.

The weird thing with my case, is that every reinstallation of Vista I tried and each catalyst driver release I tried is stable for 1 - 2 weeks of gaming and everything else. Then out of nowhere it hits a point that the ATIKMDAG, bsods and reboots start occuring, and after that it seems there is nothing you can do but start over again. Starting to remind me of the early Windows 95 days with the amount of times i'm reinstalling this OS.

Judas · Apr 20, 2007, 03:08 PM

aha!

I wasn't getting this error until recently when playing (so far only) Need For speed Most Wanted. If i either played the game for a long duration or left the game running on the main menu for several minutes or up to a full hour without any user interaction the game would crash with that error being stated my vista.

All other games or programs appear to work flawlessly though.

Th3_VVr41th · Apr 21, 2007, 01:39 AM

Further testing with the 7.4's have rendered the same results i had with the 7.3's.
My system is stable for hours on end as long as I keep the fan set @ 100%. Even lower percentages work fine, unless of course, the heat being generated by the GPU is sufficient enough to cause the driver to try and raise the fan speed, then I get errors.

It's definitely something within the driver to hardware access, maybe someone botched a few commands, a wrong variable set, but my problems only appear when the GPU heats up, and the driver tries to up the fan speed. ATI tool prevents it from happening, and I ALSO found that if I direct a high CFM fan onto the heatsink WITHOUT ATI tool running, and I can keep the GPU from heating up, I DON'T get the ATIKMDAG error.

So it is without a doubt something that relates to the thermal/power management of the GPU.

I don't know about anyone else, but under my power options in vista, I have a listing for ATI Powerplay, which only has one setting... "Maximum battery life".

I have a DESKTOP system, I don't run on batteries, and i certainly don't have a Mobility chip. So I don't see a reason why the drivers have the card on maximum power savings. This could be related to the whole problem, or it could just be yet another bug in the drivers. Maybe the ATI techs can look into this, for some weird reason, I have a feeling it may be related.

P.S. One more thing, has the "VPU Recover" options been removed from the Cats? I don't see it anywhere...

zpyder · Apr 21, 2007, 03:47 AM

I was going to try the ati tool hotfix, only to read the 1950pro isn't supported at current ><

hansolo77 · Apr 27, 2007, 05:23 PM

Dead thread for about a week now... any news? I, for one, am still having this problem.

silvershnoop · Apr 28, 2007, 02:57 AM

Yeah I'm still having this issue.

I've resorted to going back to the drivers before the 7.1 - (i.e. 8. whatever - bit confused by numbering). Don't think I'm having a problem with those but haven't tested for long.

ATI don't include the X1250 on the list of models with problems and I can't submit it because it's a motherboard chipset and it appears they don't give support directly to the end-user.

zpyder · Apr 28, 2007, 03:49 AM

Same here. Have an 8800GTS arriving today to make sure it's the gfx card at fault. Also found out my CPU may be overheating so as always there's something else that might be wrong if the GFX card isn't at fault...

thirtyandover · Apr 28, 2007, 11:27 AM

I'm using the 7.3's and when first installed I suffered from lots of BSOD's and freezing.
I then installed the ATI tool and tried the Fan option. Helped a lot.

Then about 1 week ago windows had an update for my monitor, and since then ATI tool won't work...
Weird thing though is, that since the update I haven't had ANY BSOD's or freezes

Wonder what that's all about!?

BrunchMonolith · May 8, 2007, 06:49 AM

Quote:

Originally Posted by BrunchMonolith

I have had this issue, or one similar, since Vista RC1.

It comprises the system locking up so hard that frequently it is unable to display even a BSOD. Running debugging tools (on the rare occasion that the system is able to write a memory dump) always points to atikmdag.sys as the culprit.

If it happens it'll happen within the first few hours of the system being on (could be 5 minutes after bootup, or 2 hours). If it "survives", it'll be rock solid from then onwards.
It usually (but not always) happens at the same time the mouse is clicked
It will occasionally happen during bootup
I also seem to have lost the VPU recover option in CCC, so when it crashes, it's gone

I have reported this issue to tech support and offered to provide minidumps but got no response. By chance I saw the AMD KB article about this. This article claims that it is due to using a mobo with a chipset that is unsupported in Vista, but offers no other information.

Pentium 4 3.2GHz with HT
Abit IS7-E2 mobo
Radeon 9700
1GB RAM
X-Fi Platinum
80GB SATA hard drive

The Intel 865PE chipset is supported in Vista by Intel and drivers are provided from both them and Abit.

I think I have a slightly different problem to what others in this thread have, as detailed above. However, I can happily say that as of 7.4 cats, the problem has totally disappeared. Whatever you guys did, you did good, and I finally have a rock solid Vista install.

hansolo77 · May 8, 2007, 08:20 PM

Not me, I'm still having this exact same issue. It's really starting to get me upset. ATI may have just recently acknowledged the problem, but it's been ongoing since Vista was launched. Some people even reported it before Vista was released to the public (RC's and stuff). Why hasn't ATI fixed this problem yet. I mean, seriously? How long does it take?