Who has probs (BSOD's) with Vista and 7.3

keeler · Mar 29, 2007, 09:53 AM

Per a request from Terry; lets break out all the vista problems from the original post.
It seems that there many folks including myself who are getting a BSOD on the reboot after trying to instal the 7.3's.

I tried to go from 7.2 to 7.3 and upon 1st reboot (and from then on) got BSOD which points to an issue with WIN32K.sys. I've tried using the update function; doing it the old fashioned way(unistal; boot into safe and DC all ATI stuff; restart and instal), and update
from the hardware mgr. All leave me at the same place.. broke. I had to reboot to the last working config, then system restore to get my system back.

Please list what drivers yer trying to update from, the flavor of Vista yer runnin and what you have hardware-wise. Wont hurt to say whether ya have DEP/UAC runnin or not. I have both running as boxed.

Rick

CD2 E6600 ON AN ASUS P5WDH
2 GIG G-SKILL 800HZ RAM
MSI X1900XTX
OCZ GAMEXTREME 700W PSU

*CATALYST maker* · Mar 29, 2007, 10:01 AM

Thanks Keeler! I appreciate this, and will help once I can reproduce it.

Note: I read that while in safe mode
Start
Control Panel
Administrative Tools
Services
Right click on ATI External Event Utility and select Properties
Change startup type to disabled and hit apply

Reboot normally. The blue screen is gone
If you have this problem can you verify this workaround does in fact prevent the blue screen... It will help me narrow down the cause of this issue.

keeler · Mar 29, 2007, 10:08 AM

Another one i read is to:
Install 7.3 drivers only
Install 7.2 full
This would give ya 7.3 drivers and 7.2 CCC

I'll give both a "quick" try and report back.

Rick

Killer_uk · Mar 29, 2007, 10:23 AM

Quote:

Originally Posted by keeler

Please list what drivers yer trying to update from, the flavor of Vista yer runnin and what you have hardware-wise. Wont hurt to say whether ya have DEP/UAC runnin or not. I have both running as boxed.

I am also having this issue. I am running:

CD2 E6600
Gigabyte DS4
X1900XT
2GB Corsair PC5300
X-Fi XtremeMusic

32Bit Vista Home Premium

I am trying to update from 7.2 to 7.3 and I get the same blue screen just before my desktop would appear.

Quote:

Originally Posted by CATALYST maker

Thanks Keeler! I appreciate this, and will help once I can reproduce it.

Note: I read that while in safe mode
Start
Control Panel
Administrative Tools
Services
Right click on ATI External Event Utility and select Properties
Change startup type to disabled and hit apply

Reboot normally. The blue screen is gone
If you have this problem can you verify this workaround does in fact prevent the blue screen... It will help me narrow down the cause of this issue.

I can confirm that this DOES stop the blue screen.

*CATALYST maker* · Mar 29, 2007, 10:30 AM

Thanks Killer.
Do you mind one more experiment for me.

Start the install manager for Catalyst 7.3
Select Install (not update or uninstall)
Select Custom (not express)

Once it lists the components can you let me know what it finds...
example for my system it shows

Catalyst Control Center
ATI Display Driver
ATI Theater Driver

What does yours say

Killer_uk · Mar 29, 2007, 10:35 AM

Certainly, I'm happy to help sort this issue out.

Mine says:

Catalyst Control Centre
ATI Display Driver

EDIT: I forgot to add, I am still running the 7.3s.

*CATALYST maker* · Mar 29, 2007, 10:38 AM

Keeler and Killer, do you have a sound card in the system? what do you use for sound.

Also what do you use for output, VGA, DVI, HDMI, Component?

Killer_uk · Mar 29, 2007, 10:41 AM

Yeah, sorry I should have added that to my specs.

I'm using a Soundblaster X-Fi XtremeMusic with the latest drivers (2.13.0012)

EDIT: And for output, I'm using VGA

keeler · Mar 29, 2007, 10:52 AM

Terry,
I went thru yer 1st post procedure, and did following:
Un-installed using the ATI un-install utility
booted into safe mode and ran DC against all ATI files
Disabled the ATI EEU service
tried to load full 7.3 package in safe (course it didn't work)
Looked and saw where the C:\ATI folder was still there but now expanded 7.2 and 7.3 folders in there
booted up and THEN did full package install
when doin the reboot after package insall, I went BACK to services and disabled ATI EEU again.
Rebooted (WITHOUT BSOD!!), but to a MSG "color scheme changed to windows basic"
I am now able to get a clean reboot, but not too sure what M$ msg is meaning..

Rick

keeler · Mar 29, 2007, 10:55 AM

YUP!! I forgot to spec sound...
Runnin an Audigy 4 with latest driversand I'm using DVI to a sammy bw25 22" LCD

*CATALYST maker* · Mar 29, 2007, 11:04 AM

Ok we are getting there. If its not too much trouble can I ask you guys to

1)uninstall soundblaster drivers
2) take out the soundcard from the system
3) install catalyst 7.3

im wondering if the sound card drivers have something to do with this and if its the common thread.

cuke2u · Mar 29, 2007, 11:07 AM

Hi, I'm also having the aforemention BSOD with the 7.3's, my system is as follows:
Asus P5B Premium Vista Edition
Intel Core 2 Duo E6600
Tuniq TowerVista Ultimate
Crucial 2GB (2x1GB) DDR2 PC2-5300C3 667MHz Tenth Anniversary
2x Samsung 320gbs SATA II
Pioneer DVR-111D DVDRW
ATI X1900XT-X
Dell 2407WFP 24" Widescreen LCD
Lian Li A10A caseAntec
Neo HE 550 watt PSU
Using the on-board sound which is ADI AD1988B, so I'm not sure if it is sound card related...
ChrisC

Judas · Mar 29, 2007, 11:18 AM

I only BSOD after installing the catalyst 7.3's every other reboot.

Initial startup works, restart, BSOD, startup fine, reboot, BSOD, etc.

MSI 975X Platnium rev2 Powerup Eddition motherboard (bios 7.40)
Intel Core 2 Dou E6400
OCZ 2gb DDR Platnium 4-4-4-15 PC6400 @ 800mhz 4-4-4-12 2.1v
ATI x1900XTX and ATI x1900 Crossfire Eddition
Onboard Realtek ALC882
4x Seagate Barracuda 7200.10 SATA2 NCQ Drives in raid 0
Pioneer 18x DVD-RW-DL drive
OCZ GamerXStream 700watt
Dell 3007WFP 2560x1600 DVI-D connected
Latest Official Intel Drivers and ATI drivers and Realtek drivers.

BSOD started emediately aftering installing the ATI catalyst and then turning Crossfire on. (actually the first BSOD happened when i had turned crossfire on)

Still fiddling here though.

Error i get:

Quote:

Product
Windows
Problem
Shut down unexpectedly
Date
29/03/2007 9:51 AM
Status
Not Reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 4105
Files that help describe the problem
Mini032807-01.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 8F4CAADE
BCP3: 91364AB0
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

the-bullet · Mar 29, 2007, 11:21 AM

I am getting the occasional BSOD but only whilst gaming - not on boot-up. I am also getting a "Display driver atikmdag stopped responding and has successfully recovered"Where with the 7.1/7.2 I was getting a similar error message except that it was the R300 that stopped responding. No problems yet with Ati external event utility service and CCC disabled.
X1900XTX and X-FI Elite pro

keeler · Mar 29, 2007, 11:28 AM

Looks like Judas' on-board realtek drivers should show it NOT being a ATI/CREATIVE conflict.
I'm commin off a 13 hr shift and gotta get some beddy-bye time b/4 I go back to this kinda thing on a Z900 mainframe. Good luck guys, and I'll check back in a few hours!!

Rick