razer support sx

mike2h · Oct 5, 2007, 04:13 PM

probably if you are just having a hardware replacement issue they will be ok, but if you are having driver/software/firmware issues they dont know & dont care.
if you are interested in more info here - Razer vs Logitech

& i still cant beleive in a system where level 1 support is by phone(they know almost nothing) & level 2 is by email only - even the level 1 guys cant call them.
i think part of the problem is that it is overseas & the emails go through some sort of translation. that or they are even more ignorant than i thought

BlueMak · Oct 29, 2007, 06:56 AM

Replacement refund issues don't go all that well either.

As Aristotle once said "YOU SUCK".

mike2h · Oct 29, 2007, 04:25 PM

i think their support is built solely for replacing hardware. anything outside that & you are on your own.