Dont do Dell...

SkyDvr · Jul 24, 2007, 09:38 PM

I had recently ordered a Dell and it came with a bad motherboard. They sent a tech to replace it and I got it back with more problems. They said they wanted to do it again and I said I wanted a new, work factory unit like I paid for.

They said I could only replace it with a refurb since it was 21 days past the order of the unit. Half of the 21 days was when they were making and shipping it! Then I get it, find out there�s a problem, wait to have them fix it, they give it to me worse off and now the 21 days is past and can now not get a new unit like I paid for.

After arguing with management, they sent me a supposedly new factory one. The hard drive is noisy and after installing windows all I get is an "Invalid or damaged bootable partition" screen on boot up.

I feel they are dishonest in their policy, won�t hold up to their end of the bargain, and are very inept in their quality of product. Such a shame, I use to like Dell but now I feel they are dishonest and incompetent. Now I have the huge problem in trying to get my money back, wish me luck with that�

Tipstaff · Jul 24, 2007, 10:30 PM

Sorry, Sky, but you don't need luck. You need God.

'Course, if you don't believe in God, then your screwed. That's when plan B comes into effect, in which you will need some huge ass guy with a really huge baseball bat (preferably aluminum.. with spikes) who goes by the name Tiny or Moe.

Although he might be busy with other 'clients', so you may want to book him in advanced.. just in case.

IEMC · Jul 24, 2007, 10:38 PM

Hey, you live and you learn. Dell sucks, flat out.

Mousey · Jul 25, 2007, 03:33 AM

Quote:

Originally Posted by IEMC

Hey, you live and you learn. Dell sucks, flat out.

lol i've never had to endure the pain and embarrasment of getting a dell so i spose i'm k

Custom built ftw, and if you don't know how to do a custom build,
there's Computer Building for Dummies on every e-tailer known to man ;p

kris23 · Jul 25, 2007, 11:33 AM

Dell laptops..... anything else desktop is not worth it....... ever

Ferret_Style · Jul 25, 2007, 02:33 PM

Honestly the trick to dell is to call and not get off the phone until you are statisifed never let them call you back and keep arguing with them in a very nice maner. I did this with my laptop cause the game play was horible on vista with the drivers provided. They end up sending me a check to go buy xp (already had a legal copy) to install while they wait for their vista drivers to mature.

Honestly what you get out of support is what you demand. If you do not like the answer the guy gives you ask for their supervisor and explain you understand that his level of power of what he can do is limited. The key is to be nice keep to the point and have a valid issue. If you do you will almost never fail with dell. Infact i am on my 4th laptop from them (1 for wife 1 for 1 work and 2 person ones) over time and have always had good results. Just have to keep at it and not get personal otherwise, would you want to help someone being like you on the phone if you curse and yell? Just a trick as i almost never get a no from tech support when i request things due to the maner i use.

Tipstaff · Jul 25, 2007, 04:19 PM

Quote:

Originally Posted by kris23

Dell laptops..... anything else desktop is not worth it....... ever

Mind you, the M90 is, or rather was Dells highend business workstation laptop. What Dell isn't telling their clients is that the M90 has such a high failure rate, and that beause of this they brought out a new laptop, the M4300, which is the replacement for the M90.

A company that I do side jobs for recently had to upgrade all their M60s due to the lease being up on them (which I bought off them for.. <cough> $200 each!! WOOOT!!). Dell pushed, and pushed, and pushed them to buy the more expensive M90, but I pushed, and pushed, and pushed them not to. These guys have a sister company in the States, and everyone in their AV department got one of the M90s, including the boss, and every single one of them has complained about the units. Overheating, random lockups not related to overheating, bad hard drives (what I like to call the 'creeping bad sector syndrome), dead batteries... you name it. Instead of getting the M90 I pushed these guys to get the reworked M65 (which is essentially a faster version of the M60 (it's 1/2 the wieght, battery lasts longer, better screen, faster CPU, and so fourth). They've been running these laptops now for a good 6 months, and not one of them has failed.

Suffice it to say I got a nice $$ bonus for swaying them the other way (and the guys in the US replaces half of their M90s with the M65 ta boot).

kris23 · Jul 25, 2007, 11:56 PM

eh, designers arent perfect..... but they should give out free laptops to the public to test at the very least, or have employees use it in day to day tasks to see these thnigs.....

but i do love arguing with Dell when stuff goes bad, eventually i get what i want...... but that "eventually might not work for some..... but i got alot of free time so it works for me

dont you wish that you can build your own laptop? i do, i wish case manufacturers could come out with a design that has the battery, keyboard, touch pad and charger installed so we could go out and buy the LCD panel to install and motherboard and HDDs..... then have everythnig your way

sure it would take alot to coordinate the companies to do so but i dont think it would be too hard in the design process,

Tipstaff · Jul 26, 2007, 03:44 AM

Quote:

Originally Posted by kris23

dont you wish that you can build your own laptop? i do, i wish case manufacturers could come out with a design that has the battery, keyboard, touch pad and charger installed so we could go out and buy the LCD panel to install and motherboard and HDDs..... then have everythnig your way

Intel tried to set it up, but it got really complicated. What they tried to do was standardize certain components. This would have lowered costs, as well as made parts more modular. Didn't quite work out, although parts of the plan still made it into production... sorta.

As for making your own lappy.. you can buy barebone laptops, where you add the CPU, ram, hard drive. Asus, as a matter of fact, has a unit like that. However, when it comes right down to it, it's cheaper to get a pre-built system with the same parts you are thinking of buying.... and maybe even less bulkier.

Sandok · Jul 29, 2007, 02:34 AM

Honestly I don't see why everyone hates Dell so much...

I mean, I've owned a Dell in the past, have worked in a company where Dells are the norm (Optiplex and Latitudes everywhere) and apart from the rare HDD failure, these PCs are kickass.

Never had a problem and I'd buy a Dell hands down (laptops definately and even desktops like the H2C)

GutterPunk · Jul 29, 2007, 10:15 AM

Sandok did you deal with their Gold Service... Someone in 2 rings + from america. dell gold support <3

Falstaff · Jul 29, 2007, 11:13 AM

Bought three Dell desktops, two laptops, absolutely no problems myself, but.....
as already mentioned, stay on the phone till you get the right answer. My father recieved his first right out of the hospital and he set it up witout any trouble, however he wanted to immediately upgrade it. They told him how over the phone and even sent him literature and instructions in large print.
However, of the three models the Department of Defense purchased in late 2005 and early 2006, a full third have failed for a variety of reasons to include bad power connectors to the motherboard, bad PSU's and unfortunately bad Hard drives, you have my sympathies, but Dell honored the maintenance agreements and all were repaired or replaced in due time. The DOD then threw serious money at HP for equivalent replacements and they have suffered as well for it. It appears that much of the en-masse purchases were fraught with issues that I just mentioned. I hope you didnt get a Dell that was made on a friday, or a Monday, or on a birthday..etc.
It seems like Dell is getting like General Motors or Harley Davidson now, or a box of choclates, you never know what your gonna get..LOL

dipstick · Jul 29, 2007, 11:48 AM

Every time someone from Dell says they cant help you, you ask for their supervisor. If they tell you there is no one "higher" than them, ask to speak to the one that signs their pay checks.
I've had a few rough experiences with Dell but I have always gotten what I wanted by my relentless resolve to speak to someone with more pull. Do this and you will get what you want. Of course you must maintain your calm at all times and never let any of them get the best you. Become a polite stone wall that will not budge and you will win
Good luck

kris23 · Jul 29, 2007, 01:22 PM

usually if you can securely stick a fault onto Dell with a particular product, just milk it and you already won!

P.S. the Dell online chat is so useful in getting past peoples accents and dialects in typing.... very easy

sometimes you just need to pin your failure on their faults and you automatically get your replacement just need to work it right and you got it!

ive always liked Dell gear over HP or eMachines (especially this one) laptops handhelds, some desktops, all are, for the most part, nice stable, simple machines