brutusmaximus

Anyone had any experiences ordering from overclockers.co.uk? They have some good prices but I hear bad things on other forums. anyone ordered from them before?

Killer_uk

Well, I have only ordered online with them the once (as I live 10mins down the road from their shop) but the service was excellent (order was sent out the same day and the product was well packaged).

So no complaints from me

brutusmaximus

Thanks, I didnt know whether to order it from SCAN or OCUK. I have heard so many horror stories about OCUK and problems with RMA's and email support. What did you order? anything expensive? I like the look of their all in one systems, pretty good pricing on those.

MIG-31

System Specs

I use them as one of my main sources..... never had any problems at all...all delivery's are on time.

Except for one instance of not receiving a low budget GC for a pc i was putting together to sell took 8 days to arrive.... countless emails (all replied within 24hrs so no complaints there) turned out the royal mail neglected to leave a 'sorry i missed you card' 4 days earlier.i had no idea were the parcel was.

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dj_stick

System Specs

PLEASE READ

added a poll to this thread so that you can tell us whether you like the overal Overclockers.co.uk experience or not, giving us the ability to show in one spot the general opinion of this online retailer.

The polls will be re-set every once in a while, as company practices do change over time

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niceguyrichy

System Specs

I love overclockers!

Had a few orders off them, the latest being just the other day, when I placed my order at around 4pm, had my tracking number emailed to me at around 8pm that same night, and received my new psu first thing on the specified date.

All of my other orders have been along similiar lines, never had any problems with them or their service, so a great big thumbs up from me

ViRuS2k

there great and fast with there orders, and they have great RMA service

the problem i do have with them though is there SUPPORT!

there great when you get though on the phone, the problem is there hard to get though to on the phone.
always busy and there quelines are huge and you do get disconnected after 15 minutes of the phone constently ringing and you have to start all over again in the que.....

thats my only gripe with them there phone support line.

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davidnsibs

i have ordered many things from them and they have always been great. for certain things they arn't the cheapest (sometimes aria.co.uk or ebuyer.co.uk are cheaper so have used them both a fair bit too), but I do prefer the slight premium to go for overclockers as things seem to arrive more quickly and the packaging etc seems better (aria for instance shipped my proc wrapped in some brown paper in a tiny cardboard box and that was it - it was in perfect condition though so shouldnt complain)

EDIT: Monitor, mobo, dvd-rw, gpu, and other various misc stuff bought form overclockers, and my 2 ex-housemates from uni last year both ordered quite a bit so must have known about 15 seperate deliveries all of which were on time and perfect condition

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Goodbye 9500pro, you've been a faithful servant through Half life, Deus Ex, Unreal 2, Max Payne 1+2, Nolf 1+2, CoD, Far Cry, Civ IV, F.E.A.R and many more

Richie-b

Great company. No problems at all with any of their service. the majority of my rig was bought at overclockers and i never had any probs with delivery and everything was well packaged.
I had to RMA some memory last year., I emailed them at lunch time and had an RMA number by 4pm.
Great service all round imo

Al_Vampyre

System Specs

Order most of my stuff through them or Scan never had problerms with either.If anyone knows any other good reliable UK suppliers let me know because I'm upgrading soon and I would like a good spread of price choices....

Zardon

tekheads.co.uk are a great company with one of the best online email support systems ive seen.

niceguyrichy

System Specs

they have a 7800GS retail for 200 quid!!

prices there seem pretty decent Z, cheers for the tip.

Al_Vampyre

System Specs

Thanks Z...I'll have a look

niceguyrichy

System Specs

been waiting ten days for my mobo already

possibly I'm just being impatient, but I didn't skimp on postage costs, I've not had a single email short of the "order aproved and accepted" one, and there's no bloody email address listed on the site! Phones seem busy all the time too.
I should really head to my local sorting office before I get all het up, cos like MIG, it wouldn't be the first time I had a parcel sitting in the damn post office for 4 bloody weeks

all my other orders have been flawless up to now

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Zardon

you need to keep calling them and you should get through. I know OCUK are pretty hard to get on the phone, but you need to keep trying.

10 days isnt right unless there is a postal strike in your area.