Overclockers.co.uk

SexPistoL

Just got my order 45mins ago, appears to be no damage, all seems in order, it looks completely different than advertised, it has ATi markings not powercolor! Gotta go and fit it now and I'll see what make it really is.

Zardon

when you say "ATI markings" do you mean the cooler is badged with ATI ? have you a picture?

SexPistoL

Hey Zardon this is what it looks like http://www.3dnews.ru/documents/8790/ati-X850XT.jpg

Here is a question, do I need to power this card up? I have DL the manual and exhausted google but it say's "Only if it needs it"

Edit....This has exactly the same markings (Even though it's pci-e and has 2x dvi)

SexPistoL

bump

bananaman

by power this card up do you mean put a power cable in at the back of the card?

If you do I would say put the power cable in, I would guess it can only make it more stable

but i understand if you wanna wait for the big Z to answer :P

dj_stick

you'd be best off using the power connector
i don't think the peg slot gives enough power

SexPistoL

Thx advice taken
I finaly got my s*** in order and installed it.

MIG-31

as long as the http shows (and no strange url activity shows) the may be a glitch in the security overclockers use.But i am one who is one for the padlock in the bottom left corner.But when the concern asked by funkygal i agree with this member.I'd simply never take the chance,it's too risky.

in the modern day with so many fraudsters about the HTTP and the padlock is highly recomended.

SexPistoL

Very true MIG, good advice
When you come to fill out your details, the padlock is present and so is the "S" in the browser, but you are right if in doubt use the phone.......

Logla

Thats normal practise for PowerColor. They can keep costs down by using the ati badge instead of designing, printing and then sticking their own logo sticker.
My current X800Pro is the same.

niceguyrichy

They did it again!

ordered a mobo off them, paid top dollar for next day delivery, three days later I phone them to get told "oh, we cancelled that order."

no apology, didn't think to tell me that they'd cancelled my order so I could make alternative arrangments, just went ahead did it and forgot about me

seriously unimpressed with overclockers now

I'll be taking my comp business elsewhere.

tastyweat

I've had nothing but good expereiences with OCuk

Especially this last one...

Received my second A8R32-MVP... and it turned out to be faulty along with the first one... Asus' fault... not Ocuk's

I spent about 20 minutes on the phone just chatting with one of the head guys in their tech support department... swapping stories of stupid IT things that we've come accross in our work lives... decent chap... then at the end of it... we get the RMA sorted + I ask if it's possible to pay the extra to upgrade to the DFI CF3200 board instead of getting another Asus board... and he lets me have the upgrade for free

So that's going from a £120 + vat board to a £150 + vat board for freeee

very happy

tastyweat

Yeah... I have a powercolor X1900XT... ATi sticker... now powercolor branding on the card itself that I saw

niceguyrichy

they redeemed themselves just a little tiny bit

phoned a gf card order late Friday afternoon, begged a little (needed the card to test a mobo & cpu cos of only 7 day guarantee) and they got it to me this morning, one day earlier than they would normally guarantee delivery for

(although they did take a whacking £10 delivery for a single gf card...)

tastyweat

I'm not keen on them anymore... kept me waiting a week + then sprung it on me... oh we're not going to replace it - we're going to issue a refund - and they didn't even let me know so I could order another one!!!

Anyway - going to take another 5-7 days for refund to clear - ordering replacement today... going to get DFI/Abit CF3200 board... probably DFI - but maybe abit - not sure yet

MIG-31

I'm sorry to see a few of the DH members having problems with overclockers.co.uk.

But for myself i still have had no fault with there service as my order of my Leadtek 7900GTX TDH
512mb went as smoothly as i expected.

Ordered Late thursday night,thus missing out on the next day delivery due to the time so expected date was yesterday.As from previous orders was normally before 12.00pm which has been the usual time for my location,and they still (all be it was the courier) did not let me down.

The only things that has altered is the Courier from AMTRAK to City LINK,And more importantly the payment method has now changed to using Verisign (i Think).

dtkirk

Here's my experience. I ordered bits and bobs including VGA cooler, cable ties, cleaning fluid, surge protector....... I ordered and was told via the order status that some items were out of stock and I'd have to wait. This is fine, it happens from time to time and I'm patient. A couple of days later I discovered that OcUK had already charged me. I usually expect companies not to charge until close or upon despatch. I e-mailed and got a prompt reply saying that this was their policy though I could find no mention of it on their website. Fine, now I know.

A couple of days after that I checked the order status and it informed me that my order had been deleted but did not say why. I had not been informed of the deletion. So I e-mailed and recieved a prompt reply again saying that because they could not obtain some items they had decided to cancel the whole order. I don't understand why they couldn't sell me what they did have and refund the rest. In the end I got a prompt refund of all my money. Now I give them brownie points for prompt e-mails and prompt refund but the e-mails had little content nor did they try and satisfy my order or suggest alternatives.

I wrote a polite customer feedback/complaint e-mail with no response and tried to bring it up on their forum. But the forum is strictly moderated as a complaint free zone so as to only portray positive views.

I won't be using them again.
Cheers

hilfiger

i did use to buy from there all my stuff.. until had come to RMA..

the RMA with OC is an sensible thing ..

but i undestand that if i buy from them ill have problems in case something broke

Muttley

http://forums.overclockers.co.uk/sho...2&page=1&pp=30

Lelisevis

Split my order between these and Microdirect. No complaints here, great stock levels and excellent offers which apply to new stuff (BFG 8800GTS £299) and not just the usual clearance items.

kelticknight

good online shop,abit over priceed compared to other

Sidi

Todays date is the 5th of january 2007. I ordered My kit on the 23rd of august 2006.
I have just got off the phone with overclockers.co.uk for the 6th time since my order unsurprisingly unsatisfied again with the service. I ordered the whole shabang, mboard chip, ram, gcard , raptor HD. Upgrading from a xp3200 to a new intel duo platform.

On recieving my goods i went straight upstairs to the study and set up only to get a no post. Its the first time i have ever done a complete platfrom change and also my first intel set up for years. Unfortunatly i am the only person i know to have one of the new Duo's so theres no way that i can take the kit round a mates house and do some testing to find out what component is faulty.

I get on the phone to overclockers.co.uk to RMA my kit back to them to receive my first peice of ill news. Overclockers returns and testing policy states that any component found to be 'OK' in testing will get you a 10 pound testing charge 0_o. I state that all the items were under 1 order but alas each component counts a serpate test as its not one of thier 'full systems' or 'bundle deals'. Thier techie guy advises me that i should find a test bed to pin point the problem(keep in mind that the duo's have only been on the market for i think 2 weeks).

So i make a trip to a friends house in leamington hoping that the problem is the gcard as that can be tested on his amd duel core platform. Card fails to post. Great. get that RMA'd to OCS and i get my new card back reasonably promote. I'll point out here that this is now 3 weeks after my original purchase. Stick the new card in and i STILL get a no post. Amaziningly annoyed i phone the same friend in leamington arrange a trip to his for gcard testing and make the choice to drive from leamington to stoke where OCS is based. Now this is the cut off point of my 28 days return period.
Testing the card and it posts in my mates machine. I decide to take ALL my kit to the OCS and see what they can do. I Get there and the guy agrees to test my kit for me( with out the charge :| ) turns out not only is my ram faulty but also the motherboard is faulty aswell. So i await my replacment kit.. only to be told as i am outside the 28 returns period i have to have my kit sent back to the manufacturer. Amazed at this i point out that the only reason that i am RMA'ing my goods outside the 28 returns period is because their own technical support advised me NOT to send all my order back as i would get charged on the items that passed the testing. After a period of arguing i leave the store with my goods being sent back to OCZ and intel. Later that week my old XP3200 system dies.. So i make the decision to just replace my faulty Duo parts instead of sinking money in a old setup. Parts turn up ( again from OCS ) and everything is great. Continual calls to the OCS and theres no news on my returning parts. On the 30th of December i phone up again enquiring about my missing parts/money to discover that my parts have been in the store since the 14th of november but haven't been dispatched. The reason for this is that they had no contact details for me.Annoyed to the point of exploding i discover that the reason for this is that as i returned the parts to the store for testing the RMA was created as a shop order even though i purchased all parts via the web. Anyway, all well that ends well right ? WRONG. I decide that enough is enough. I just want my money back for the parts.I'm told that it won't be a problem and that my account will be debited at the latest on the 4th of january. This morning i check my account to find no money deposited in my account.On phoning up i discover that there is no record of a an agreement to return my money :@ After a heated telephone discusion with one of the support staff i am told that they cant authorise a refund as thier manager( who apperently is the only person who can authorise this) is not in the office as he is sick and they have no idea when he is back in.

So.. 23rd august --- 5th January. No goods. No money.

I'll personally never order from these guys again.

PS -- sorry for the wall of text.. but yeah... ANNOYED :@

bananaman

Sidi,

sounds like you have had a complete nightmare! OCuk seem to be quite variable, some love it, some hate it, I am cautious but have just ordered Vista OEM from them so we will see how that turns out.

Hope you manage to resolve your issues!

nana

Sidi

In all fairness i have ordered and RMA'd successfully before. It seems to me thier staff had a complete nightmare when there was a clear conflict between the techies/customersupport/customer. They have just blindly stuck to thier 28 day returns policy when clearly there should have been an exception made in this case.

According to my research into the fair trades act they are i think in violation as the period of time between which you can determine if goods should are faulty and the supplier is responsible is a good faith agreement that the customer agrees to. exceptions are if the customer has no way of testing the goods with in the agreed period of time, As was the case with my order. But to quote their support via the phone " thats not our problem its yours"

Even if it was my problem... they have now lost a customer who has spent thousands of pounds in thier store over the last 5 years.

I would recomend the store if people were buying a single or 1-2 items.

But i would not by multiple components as i did as you take a serious risk if something goes wrong.