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CDsDontBurn

question about RMA.

if an OCZ product is purchased second hand/used, will the warranty of the product still be in effect? i know that some companies will only honor the warranty to the original purchaser of the product. I was just wondering if OCZ has a similar policy.

Tipstaff

Here's a stumper of question: have you guys been able to figure out why OCZ DDR2 is having such a bad time with Intels 965 chipset? I've been reading the OCZ forums, and I've noticed people talking about problems with the Gigabyte board, and OCZs DDR2, and I was just wondering if there was any progress on a resolution.

Reason being is that I have been noticing this issue with Intels own boards too. As soon as Intel released their DG965SS board I bought 2 to try. I used a matched pair of OCZs 533mhz DDR2 (Performance series) which had been running perfectly on a 945 board from them up to then. As of now, I just cannot get the ram to work on those boards. They system just will not bootup at all. I just happened to also have an Intel 946 board that Intel sent me in the same order (the D946GZAB), and the funny thing is exact same thing happens with that ram. As I said, I know the ram is good as it works perfectly fine on the 945 boards I have, and on an Intel D102GGC2 board, but on those boards running those chipsets it just won't work.

Of interest is that I could get the OCZ 667mhz DDR2 Performance kit to work, however the chipset would incorrectly detect the ram, and would bootup inconsistantly. It would either give errors like crazy and not bootup at all, or would boot fine until I rebooted. Thing is that when it does work the system sets the ram to 533, aggressive timings. Set it to 667, and I have an instant lockup (default timings, or with aggressive timings). By setting it manually to 533 I get NO MORE inconsistant bootups (both with default and aggressive timings). At this setting the system has been rock solid.. if a bit slower than it should be. This procedure works perfectly for both the Intel 965 and 946 boards. Of note: I also tried other manufacturers 533mhz ram on those boards, and a funny thing occured. The only time it worked perfectly was when I ran using Corsairs memory.. every single stick I tried worked. If I used any other manufacturer (cheap no name to Samsung sticks) I'd get inconsistant bootups just like with the OCZ 667mhz DDR2.

Anyways, from what I can tell, either the systems are incorrectly setting the voltage for the ram, or it's just that the system is incorrectly detecting the SPD settings. Either way, as I mentioned, have you guys at OCZ been able to determine what the issue might be?

RyderOCZ

The warranty is lifetime no matter who owns them.
If you purchased what was listed as working ram and if you received non working ram, then you should take it up with the seller first. If they can prove to you (in your own mind) that the dimms were functional when shipped, then OCZ will look after you.

If someone were to go out and buy dimms listed as non functioning and then expect to RMA for a working pair, then I would have to say no, its not going to work like that. The original purchaser should have contacted us for a replacement rather than just trying to sell them.

RyderOCZ

@Tipstaff,

There is no magic reason for it not working, except that the 965 chipset is totally new and there are going to be situations like this. What works on older chipsets...doesn't work on the new. Its just like each new board you get, its going to like different settings than the old one.

To say that we have found the exact cause would not be true, but we have fixed the booting issues with a revised SPD.

Tipstaff

That's what I was thinking as well. There has to be something that Intel has done. Only problem is that this is also happening on the 946 chipset, and that's what has me stumped. I just can't figure out what Intel has done to screw things up. In any case I was able to sell the ram off with a 945 board, so at least I'm not stuck with it.

OCZ has been the ram I've gone with for many years, and I'd hate to have to switch, so this is great news. Thanks for letting me know.

Question though: when I go to purchase ram from my supplier, is there any way to tell if the ram has the updated SPD? Also, for the sticks of 667 that I have, do you recommend that I try taking it back to my supplier, or is it possible to send it to you guys directly (and if so, what would be the cost)?

Neshi

i saw this thread for the first time tonight, so i thought i'd ask it here again.
I bought myself DDR500 2gb sticks (2x1gb), computer specs are in the left... will there be trouble if i put them in my mobo and start the computer. will it fire up? will it lock up? will i have to change something right away in the bios? For my knowledge the A8N-E only runs up to DDR400. But as i was told it can run higher. On the OCZ forum i was told higher is always possible, although my board isnt really good for overclocking.

I am just curious in what kind of trouble i will/can run.
i don't really know what to ask to be honest, as i never used memory other then DDR400. Never overclocked either... the only thing that really makes me a little anxious is that i dont know what to expect. like the things i noted here above:
will the pc fire up? will it lock up? will i have to change something right away in the bios or am i able to work on it (although unstable maybe)?
or in a way that i have the possibility to ask peop;e on the net or use a guide to further tweak them to perfection...

CDsDontBurn

by default, the memory will clock itself to DDR400 specs. the memory you purchased is rated for DDR500, which means, that if you want to OC, you can.

So, your machine shouldn't lock up when putting the sticks in and your machine should be just as stable as when it was w/the current sticks.

Just Learnin'

It is possible the BIOS may not correctly autodetect the proper SPD timings of the sticks and you may have to enter the BIOS to manually set them to the specifications of the RAM.

Neshi

aahh.. ok, that explains it for me.. thanks!

dkizzy

I just wanted to say you guys got the best costumer support setup i've ever seen. not only can we talk to you on phone, internet+forums, but aim as well? its incredible. I have a DDR-2 issue where my asus board is showing my pc-6400 ati certified ocz memory as pc-5300 and Sean sent me back an email with detailed instructions which I'm going to apply tomorrow. The only thing I was sort of confused about was him suggesting a 5-4-4-15 configuration when the memory is rated at 4-4-4-15. Oh well I'll try both and see how it goes. I'm only waiting until tomorrow because my 700 watt gamexsteam psu arrives . Also if anyone wants to give me tips on overclocking a core 2 duo e6600 correctly I would appreciately it greatly. I'm using an asus p5w dh deluxe board with a coolermaster mars cooling unit. I'm going to do crossfire with x1600 pro's.

Tipstaff

Seans suggestion of a 5-4-4-15 config is a "relaxed" setting, or a "cautious" setting. Pushing the ram beyond what the board detects in the SPD can cause the system to lockup, especially if the voltage isn't correct. At CL5 your chance of success is higher moreso than if you set it to CL4, however, if it works at 5-4-4-15 then you could try 4-4-4-15. If it doesn't work, or you get too many errors in Windows, just reset the bios, or go back into the bios (if you can), and set it to the more relaxed timings.

One thing I've noticed with the Asus P5W DH Deluxe is that you have to set the timings manually to get PC2-6400 (800mhz) ram to work. No matter what it always detects faster ram with fast timing at 1 speed lower. If you read the manual there's a section on why the board does this (section 2-15). Although they don't mention it, it has to do with some wierd multiplyer that the boards chipset uses, so even the PC2-6400 ram is effected.

Tipstaff

Ryder, in one of your earlier responses you mentioned:

"There is no magic reason for it not working, except that the 965 chipset is totally new and there are going to be situations like this. What works on older chipsets...doesn't work on the new. Its just like each new board you get, its going to like different settings than the old one.

To say that we have found the exact cause would not be true, but we have fixed the booting issues with a revised SPD."

Is there a way to tell if the ram I buy has the revised SPDs on them? Every new piece of ram I buy from my supplier is giving me problems, so I'm wondering, is there is a way to tell by eye balling it either by way of a revision number on the sticker, or a new sku?

CDsDontBurn

my recently aquired OCZ ram is working great . i thought i'd have to bump up the voltage to 2.8v, but it works fine at 2.6v.

how high can i take the FSB to keep the same timings and use the 2.8v this memory is rated for?

Neshi

I asked this in my 'own' started overclocking asking thread thing too. but i thought some professional help could help me more.
i got OCZ DDR500 XTC ram. on the site it says it should run DDR500, that is 250Mhz at 2.75V. I had it running on 200Mhz all the time with 2.6V no problem. Now i tried overclocking my cpu and me memory with it. i found on a guide how to do it. so i put it on 'stock': ram ratio on 200, fsb on 250, voltage on 2.75V, so my ram would go DDR500/250Mhz this way. But i get heaps of errors in memtest.. am i doing something wrong?
i even tried with 2.9V, but even that is giving me errors.

[hobo]eclipse

CD's im pretty sure thats the same RAM i have and it has INfineon chips on on it, not bad, but not the best, the best it'll prolly do is 2.5 CAS at 230 ish bus, i run mine at 220 2.5-3-2-5 default voltage. how much u pay? just curious as i payed 190 + 30 mail in rebate.

**BTW, u interested in srtaight up buying the 7800GS?**

Dunno bout your situation Neshi, you sure the default is 1.75, thats low as the default is usually 2.6+

Neshi

i meant 2.75, as i stated further in my post, but i corrected it now..

RyderOCZ

Neshi,

I got you at the OCZ Support forum

Thanks

CDsDontBurn

i got my ram for $175 shipped . Couple weeks ago. Got a good deal .

if i'm going to buy that card off of you, imna need to get rid of my x800 first. yours is the SC model right?

Neshi

hehe ryder, thx. i figured it out for a little bit now. can run it at stock. will take this further on the OCZ forum then.

Judas