Outage hits Microsoft's bCentral

ToshiroOC · Mar 1, 2003, 04:02 AM

A glitch knocked Microsoft's bCentral services offline Friday, leaving thousands of small-business Web sites inaccessible for much of the day.

The outage, which began early Friday and was resolved late in the day, disrupted Web service for 15,000 Microsoft bCentral customers, Microsoft spokesman Rich Adolph said. "bCentral regrets the inconvenience this issue has caused to its customers," he said.

The Web site of Microsoft bCentral itself was unaffected by the outage, which Microsoft blamed on a hardware problem. Among other services, bCentral provides Web hosting to small businesses.

Ron Hall, a bCentral customer, said his e-commerce site, vkrshop.com, was down nearly all day. He said the outage could cost him about 20 percent of his weekly sales because Friday is one of the busiest days for his site, which sells personal fitness equipment.

Hall said the most frustrating aspect was that numerous conversations with bCentral customer service yielded no answers about the nature of the problem or when it would be resolved.

"What's so disturbing is the lack of information from Microsoft," said Hall. "After six or seven hours of no service, customers deserve more than that."

--By Alorie Gilbert, source: news.com (CNET)

Article can be read here.

raid517 · Mar 1, 2003, 04:14 PM

I wonder if thats whats happend to www.neowin.net and www.winbeta.org ? They both went at exactly the same time. As far as I can tell their not back up yet either.

Q

raid517 · Mar 1, 2003, 04:17 PM

Ooops, oh well it was a 12 hour outage. So it fits the bill. Their back up now anyway.

Q

Mar 1, 2003, 04:02 AM	#1
ToshiroOC Unbiased. Join Date: Jun 2002 Posts: 4,812 Rep Power: 0	Outage hits Microsoft's bCentral A glitch knocked Microsoft's bCentral services offline Friday, leaving thousands of small-business Web sites inaccessible for much of the day. The outage, which began early Friday and was resolved late in the day, disrupted Web service for 15,000 Microsoft bCentral customers, Microsoft spokesman Rich Adolph said. "bCentral regrets the inconvenience this issue has caused to its customers," he said. The Web site of Microsoft bCentral itself was unaffected by the outage, which Microsoft blamed on a hardware problem. Among other services, bCentral provides Web hosting to small businesses. Ron Hall, a bCentral customer, said his e-commerce site, vkrshop.com, was down nearly all day. He said the outage could cost him about 20 percent of his weekly sales because Friday is one of the busiest days for his site, which sells personal fitness equipment. Hall said the most frustrating aspect was that numerous conversations with bCentral customer service yielded no answers about the nature of the problem or when it would be resolved. "What's so disturbing is the lack of information from Microsoft," said Hall. "After six or seven hours of no service, customers deserve more than that." --By Alorie Gilbert, source: news.com (CNET) Article can be read here.

Mar 1, 2003, 04:14 PM	#2
raid517 DriverHeaven Senior Member Join Date: Jul 2002 Posts: 2,518 Rep Power: 0	I wonder if thats whats happend to www.neowin.net and www.winbeta.org ? They both went at exactly the same time. As far as I can tell their not back up yet either. Q

Mar 1, 2003, 04:17 PM	#3
raid517 DriverHeaven Senior Member Join Date: Jul 2002 Posts: 2,518 Rep Power: 0	Ooops, oh well it was a 12 hour outage. So it fits the bill. Their back up now anyway. Q