Ebuyer Customer Care

niceguyrichy · Sep 29, 2005, 04:46 AM

to call it 'customer care' in the first place is a god-damn joke.

i ordered heaps of stuff in august, most of which arrived the day after they said it should. That was fine, except there were 6 items missing from the order, but I'd been billed and invoiced for them.

After two days calling the phoneline and being repeatedly cut off cos they were too busy, I filled in one of those e-note thingy's.

fast forward three weeks, during which time I heard nothing from ebuyer, I log into my account to find that my e-note has been closed with this explanation:-

"Thank you for contacting our customer care team.

Firstly, please accept our sincere apologies for the time which has elapsed since your eNote was posted.

Due to this timescale we are confident that your query has now been resolved, and so to allow our customer care team to concentrate on current queries, your outstanding eNote has been closed. If this is not the case, or should you feel your query has not been resolved to your satisfaction, your enote can be reopened by logging into your Ebuyer account and selecting the eNote facility.

Once again we apologise for any inconvenience which this delay may have caused."

WTF????????

Ignoring a customer for a month and hoping they go away isn't customer fucking care!!!!!!!!!!

***Zardon*** · Sep 29, 2005, 04:50 AM

Sad thing is I find most of these online stores the same, not them all of course but generally as they get larger it all becomes total automation. You may really need to persist with the phone calls to speak to a real person and get it sorted out.

niceguyrichy · Sep 29, 2005, 10:47 AM

Quote:

Originally Posted by Zardon

Sad thing is I find most of these online stores the same, not them all of course but generally as they get larger it all becomes total automation. You may really need to persist with the phone calls to speak to a real person and get it sorted out.

two days of wearing out my redial button didn't do it, and chances are even if I got through to the help centre they wouldn't be able to understand my scottish accent (you wouldn't believe.........

that's for a whole other thread)

been over a month now since they took my money off me, and still nothing has been done about my problem.
when you spend as much money as I have in these shops it really pisses you off to be treated like utter shit.

daedal · Sep 29, 2005, 12:19 PM

Aweful. I got lucky so far, all the stuff I've bought online was fine.
I did have one issue where my order just wasn't being processed but that was due to store credit and them missing one email I sent.

niceguyrichy · Oct 13, 2005, 06:23 AM

aaaaaaaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhhhhhh

one month and one week later, they just sent an email detailing the RMA process for 'the items you received in err'.

?????????

three different places on the enote I've put in block capitals 'I HAVE NOT RECEIVED THE KEYBOARDS'.

i give up, they can keep them.

starfury6 · Oct 13, 2005, 06:37 AM

Ebuyer and their damned 'enotes' they can shove them up their eAss for all I care. The amount of DOA hardware I have had from them in the last year is unreal. memory, card readers, PSU's.

Do they still not have a telephone number? Drives me up the wall not being able to talk to someone.

On etailer I do like is http://www.overclockers.co.uk/ most of te people you speak to their are enthusiasts, their service is excellent, and they get enthusiast hardware far earlier than most UK based companies. Sometimes slightly more expensive but the service and confidence I have in them I find it worthwhile.

niceguyrichy · Oct 13, 2005, 06:57 AM

They do have a number now, but I've been trying it for about 5 weeks now, and all I get is "thank you for calling ebuyer. All our lines are busy, try again later", then the line goes dead.

I've used overclockers and overclock before, and they have been pretty good (bit pricey for some things), I like novatech too.

In ebuyers defense, they rma'd a gf card for me without any bother a while back, but this is getting beyond a joke now. I wouldn't mind so much about the stuff if I could just talk to a reall person about it, instead of waiting two weeks at a time for somebody to reply to the stupid ass enote bollocks.