[Dom]

I got my Verizon DSL connection upgraded from 768Kbps/256Kbps to 3Mbps/768Kbps.

I was paying $40 per-month for the old connection when I should of been paying much less, because their 1.5Mbps/384Kbps service was only $30 per-month. I knew about this apparent billing 'error' for sometime but never called up to rectify it until I learned Verizon was upgrading connection speeds to 3/768 in my area. After emailing Verizon asking why I was being overcharged for a lesser service they gave me some BS explaination of how my connecting pakage included a dial-up service (for which I assume I was being charged $10 a month for in addition to the $30 for DSL), which doesn't make much sense because why were my speeds still only at 768/256 and not 1.5/384? I had no idea I was being charged for a dial-up connection, in the 3 years I've had it I never used it.

But, anyway I have the new connection speed and I'm happy. I was already paying $40 (with the bogus dial-up charges) a month and for an extra $5 I couldn't say no. I probably wouldn't have taken the upgrade had I been paying the normal rate - nice little gimick they had going on me.

[GutterPunk]

very nice, mine sux compared to yours

[Dom]

Verizon
Great news! Your line qualifies for our up to 3.0Mbps/768Kbps DSL upgrade service.

Before we process your request for a speed upgrade, we need to let you know that this upgrade does include a price increase. The new speed of 3.0Mbps/768Kbps currently bills at $44.95 (or $39.95 with the bundled services discount).

If you still wish to proceed with this speed upgrade, we ask that you please respond to this email to confirm. For the protection of our subscribers we need to verify that the person requesting a change to the account is the account holder and thus has authority to change information on the account. Please reply to this email with your name and billing address for verification. Once we receive this information we will make the change that you requested within 48 hours.

You do also qualify for the 1.5Mbps/384Kbps for $29.95 per month. However, before we change your account to reflect either of these packages, , we must explain something to you. Right now your account is on a plan which includes additional hours of Dial Up service every month. If your account is changed over to either new rate, you will loose the Dial Up service that you currently have on your account. Please reply to this email, letting me know it is still okay to change your account under the circumstances.

When responding, please include the above verification information, and advise of which speed you prefer.

Should you have any additional questions, please do not hesitate to contact us. We appreciate your business and value you as a customer. Thank you for choosing Verizon Online as your Internet Service Provider.

Sincerely,

(name removed)
Customer Service Representative
Verizon Online Broadband Sales and Services Center

Me
The Dial Up service is just 56k, right? If so, I don't use that service anyway and never have, so it's useless to me. If the Dial Up service is just 56k, please upgrade my account to the 3.0Mbps/768Kbps speeds.

Please notify me upon receiving this message, also please let me know once the new speeds have taken effect.

Here's the information you requested, if you need anything else please let me know.

(information removed)

Verizon
Dear Valued Verizon Online Customer,

Thank you for your email. Your speed change to 3.0Mbps/768Kbps has been submitted and should be completed within the next 5 - 7 business days.

Actual connection and throughput speeds and uninterrupted use of the service are not guaranteed.

Your monthly DSL charges have changed to $44.95. If you need further assistance with this issue, you are welcome to contact a billing representative at 1-800-567-6789.

Should you have any additional questions, please do not hesitate to contact us. We appreciate your business and value you as a customer. Thank you for choosing Verizon Online as your Internet Service Provider.

Sincerely,

(name removed)
Customer Service Representative
Verizon Online Broadband Sales and Services Center

Verizon
Dear Frank De Jesus,

Thank you for your recent order to change your DSL speed. Wooosh!

This e-mail confirms that your Verizon Online DSL speed will change to 3.0M/768K on telephone number (removed).

YOUR SPEED CHANGE DATE
Your estimated Service Ready Date for this change in service is 09-10-2004* after 6pm. To confirm, after your speed change, your monthly charges will be $44.95/month.

We will keep you updated on the status of your order through your Verizon.net e-mail, so please check it regularly.

Thank you for choosing Verizon Online DSL! Your business is important to us.

Sincerely,

Verizon Online

I'm thinking about calling them up and complaining, though I really don't wanna be bothered.

[Dom]

Originally Posted by GutterPunk

very nice, mine sux compared to yours

What's your's at?

This was quite a leap for me - 4x faster than before - it's nice for downloading but browsing isn't any faster (as expexted).

[MythicaL]

Lucky... mine is always between 'less than 1mbit barrier' and '1mbit barrier'. Plus I have a shared connection... so might as well make that ISDN speed

[Vampyromaniac]

Originally Posted by Dom

it's nice for downloading

I wonder what you're downloading

[Dom]

Originally Posted by Vampyromaniac

I wonder what you're downloading

Catalyst 4.9's.

[Judas]

there a DSL provider here that sports the 3mb/1.5mb connection.. yet it's painfully slow.... i'm unsure why..but i was considering getting a XiCOM dual wan router and running the cable connection as my download and my DSL for upload... apparently it would have been slower due to DSL being rated at that... wasn't preforming.... sad... i was being hopefull...

however, if money that's saposed be heading my way shows up.... i might just get 2 CABLE connection and run either balanced bandwidth mode or split it and forward all game servers to one cable connection OR setup UT2k3 and Quake 1 on one connection and the UTclassic and Quake 3 on another.... then load up 2 more game servers


don't know... all just thought ATM

[pr0digal jenius]

and my upload is right around 2 megabits

this shared OC line stuff is fun when you live next door to the military you are gauranteed to have access to the best infrastructure, and everyone's greatest and fastest WILL be available in your area..haha...only downside is the f-22s that do test patterns over me at 8 am...lol..o well

[Judas]

Originally Posted by pr0digal jenius

and my upload is right around 2 megabits

this shared OC line stuff is fun when you live next door to the military you are gauranteed to have access to the best infrastructure, and everyone's greatest and fastest WILL be available in your area..haha...only downside is the f-22s that do test patterns over me at 8 am...lol..o well

i still got some ISP problem apparently...

i ran a test..... got a massive low score... (wtf) then went to another machine and tested and got 25301 ? (whao? )

although 33mb/s is saposed to be the fastest i could obtain...... i think it's a bit strange...

[drakesteakn]

here is my bandwidth

[GutterPunk]

Originally Posted by Dom

What's your's at?

This was quite a leap for me - 4x faster than before - it's nice for downloading but browsing isn't any faster (as expexted).

its supposed to be 3 mb/s down 256k up... but who knows im trying to find an accurate test site

i just scored 364.7 on cnets lol!

[Geminiwave]

WTF DRAKE! HOW MUCH DID YOU PAY FOR THAT CONNECTION?!

or was there some photoshopping involved in there ^_^

[GutterPunk]

no photoshopping, right after the test hit back lol... i can score 63000

should i call my provider about these absolutely slow speeds compared to what i should be getting

[drakesteakn]

i was messing around and hit the back button, the test was already loaded and was quicker to do. i actually get 3.8mb.

[pr0digal jenius]

so drake here actually gets 43MB/s from his hard drive, and 3.8MB/s from his internet...haha

[Falstaff]

I dont get diddly squat, no sir, not squat....heavy sigh

[drakesteakn]

Originally Posted by pr0digal jenius

so drake here actually gets 43MB/s from his hard drive, and 3.8MB/s from his internet...haha

yeah, pretty sad.

[GutterPunk]

ITS OFFICIAL!!!!

my upload speed 233ish is higher than my download!!!! wow this is great! i cant believe it, they are coming to fix the issue tomorrow, its been like this for some time

[drakesteakn]

yeah, like over a year u've had to put up with narrowband. now u might get broadband.

[GutterPunk]

hehehe

[Louiemaster]

nice i just had my connection upgraded too. They raised my upload speed like a 100 kb/s.

[CaptinSxb]

Any body got a link to that bandwith meter thing. Tried going to cnet but i cant find it.

[Dom]

Originally Posted by CaptinSxb

Any body got a link to that bandwith meter thing. Tried going to cnet but i cant find it.

http://www.dslreports.com/stest

[pr0digal jenius]

do a google search for 'bandwidth meter' and you'll get dozens