need some advice.

**MIG-31** · Nov 29, 2003, 06:52 AM

need advice on a ebay situation quick.

i have recently sold 1024mb pc3200 cas 2.5 sticks via ebay.

and have just received an email from the winner of the bid as says:

"hi jason
set up ram in computer but it kept crashing /restarting ran windows ram test function
tells me 1 stick of ram corrupted i will gladly send you test program to show i am not
trying to con you i put ram in correctly tested sticks together & seperatly this is how i
which stick it is please reply asap to see iff we can sort something out i can speak on
phone if you like once again this is not a con
yours hopefully david gough"

as this item i have sold is the first time i have used ebay i would like some advice on where i stand on the situation as i have instructed paypal to deposit the cash into my bank account a few days ago.

this is were i am stuck. i tested them with a mem test so i know they were fine before posting.

i have replied to him asking for the results of the mem test and would like to get it sorted out asap.

i don't want to build up a bad reputation with ebay in case of any future sales through them.or do i want him thinking i have conned him either.

please help.

wertret · Nov 29, 2003, 07:51 AM

The experience taught me that memory sticks are so fragile that even a single second of bad pression while plugin in the slot can kill the stick. Also a little electrostatic charge of your fingers can easily hurt a memory stick. As this facts are very difficult to demostrate you're in a little trouble. My unic advice would be "good manners" dealing with that guy and state the fact that the sticks were in perfect state berfore shiping, good luck Johny

***Zardon*** · Nov 29, 2003, 08:10 AM

we all know you here johnny and that you seem an honest guy, unfortunately I hate using online sites to sell or receive goods, it can turn into a nightmare.

I dont even use ebay so ive no idea how it will work if you have sent him goods that are perfect and he is claiming they are faulty or in fact he is the culprit for causing damage.

As wertret says the best you can do is be polite and try and work something with the dude, at least he wasnt rude to you.

***Veridian3*** · Nov 29, 2003, 08:12 AM

Did you send them recorded/special delivery? If so they were insured by the post office and you (or the receiver) could claim the damages from them...

Dyre Straits · Nov 29, 2003, 08:19 AM

Johnny,

Did you make a record of the serial/model number of each stick of RAM? If so, I'd advise that you offer to have him send the faulty stick back to you so you can test it again on your own machine.

Like wertret said, it's possible that, if there is a problem, it could have developed anywhere along the line.....even as early as when you removed it after your own successful tests.

If, after you've received the stick and tested it, it does show up as faulty, you'll need to make it right with the customer.

My son has had many dealings with Ebay in the capacity of trading cards. It's unbelievable what some people will try to pull. He's gotten unmistakably counterfeit cards from sellers. It's a very risky sales environment.

The_Neon_Cowboy · Nov 29, 2003, 08:30 AM

(Thier a alot of cons out there alot more than honest.-that said)
I've had peple walk out with a new OEM cpu walk out to ther car walk back and try to return it saying they chaged thier minds. The warrty label on the bottom burn from cpu heat death and the core chiped from inproer installation of thier HSF.

whos to say he didn't get and say wow wonder how high this over clocks! or didn't take proper precautions, or installed it backwords etc... he could of bought the two sticks overclocked found wich is better now desnt want the slower one...what memory tester did you use? how did you ship it?can cant tell you what to do only what I would do....

ask for both or the bad stick(s) back... run a memory tester on them such as the one provided by www.simmtester.com called doc memory. also be sure to carefully check for any damage before u try it. If you had poof (IE a print out) of a passed memory test before you sent it. can claim it on your shipping co etc... I useally test memory with a memory tester and send the print out with the ram.

Its hard 2 say i write a discalmer @ the end of all my sales... "all sales Final , fully tested, garenteed not DOA, used item so it is AS IS"

AS IS, and all sale final makes it clear even if it were a bad stick a ram the buyer would have no legal justification to do anything. Garenteed not doa means it'll show up in a working, conditon , but covered by "as is" if it doesnt work perfectly....

If you get that gut feeling ther trying to dick you around you can safey tell them to go play hide and go f*** them selfs. If they leve bad feed back so can you and you can respond to their feed back below thiers... If there seems to be a honest issues . Think how you would like to be treated!

**Roadee** · Nov 29, 2003, 08:32 AM

just curious.....what brand memory is it? Alot of them have lifetime warranties........could be as simple as sending the stick in for warranty repair. Also it would be a good idea for him to try the memory our on another system........he could have a bad socket on the mother board......that would show the same error's!!

The_Neon_Cowboy · Nov 29, 2003, 08:34 AM

Quote:

Originally posted by Dyre Straits
Johnny,

Did you make a record of the serial/model number of each stick of RAM? If so, I'd advise that you offer to have him send the faulty stick back to you so you can test it again on your own machine.

Like wertret said, it's possible that, if there is a problem, it could have developed anywhere along the line.....even as early as when you removed it after your own successful tests.

If, after you've received the stick and tested it, it does show up as faulty, you'll need to make it right with the customer.

My son has had many dealings with Ebay in the capacity of trading cards. It's unbelievable what some people will try to pull. He's gotten unmistakably counterfeit cards from sellers. It's a very risky sales environment.

all i can say you have to get your wording togeather and be carefull and it's an ok place. I've bough and sold quite a few things neve realy had a problem. thier there are some scammers that use it.

If the ram he says is bad is found good. make a print out of the test! send it back with the ram. save a copy. At that ponit you off the hook as long as you didn't garenteed compatablity...

Quote:

Originally posted by Roadee
just curious.....what brand memory is it? Alot of them have lifetime warranties........could be as simple as sending the stick in for warranty repair. Also it would be a good idea for him to try the memory our on another system........he could have a bad socket on the mother board......that would show the same error's!!

good point, is it still under warranty?... as him how he tested it. you cant test ram well in windows you need a self booting disk, and a os independant tester

***Zardon*** · Nov 29, 2003, 08:35 AM

actually the lifetime ram comment is a good one..... worth checking into.

**Roadee** · Nov 29, 2003, 08:36 AM

I feel special now!!

The_Neon_Cowboy · Nov 29, 2003, 08:37 AM

Quote:

Originally posted by Roadee
I feel special now!!

as you should

Quote:

Originally posted by johnybravo
need advice on a ebay situation quick.
please help.

were is he at lol ... I would of camped my thread if I was in need of quick info

**Roadee** · Nov 29, 2003, 08:38 AM

hey Z........is that worth a gold medal??

***Veridian3*** · Nov 29, 2003, 08:44 AM

Quote:

Originally posted by Roadee
hey Z........is that worth a gold medal??

If you'd offered to give him the cash for the ram so that he wasnt out of pocket...that would have been worth a gold medal !

I'm not saying medals can be bought, honest...

**Roadee** · Nov 29, 2003, 08:45 AM

Oh shit........I almost fell out of my chair on that one.......I was laughing so damn hard!!!

**MIG-31** · Nov 29, 2003, 10:18 AM

Quote:

Originally posted by wertret
The experience taught me that memory sticks are so fragile that even a single second of bad pression while plugin in the slot can kill the stick. Also a little electrostatic charge of your fingers can easily hurt a memory stick. As this facts are very difficult to demostrate you're in a little trouble. My unic advice would be "good manners" dealing with that guy and state the fact that the sticks were in perfect state berfore shiping, good luck Johny

all of that about the static etc i am aware of.

i am being polite to him as he seems to be with me also.

new update on the situation is a new email from him in reply to a few questions i asked.

just a few small things like voltage is set correct with the cas etc.got the answers and all fine as he says.

i'm trying to respect him but at the same time as one of my thoughts were postage damage.

**MIG-31** · Nov 29, 2003, 10:21 AM

Quote:

Originally posted by Zardon
we all know you here johnny and that you seem an honest guy, unfortunately I hate using online sites to sell or receive goods, it can turn into a nightmare.

I dont even use ebay so ive no idea how it will work if you have sent him goods that are perfect and he is claiming they are faulty or in fact he is the culprit for causing damage.

As wertret says the best you can do is be polite and try and work something with the dude, at least he wasnt rude to you.

im trying to do the decent thing without putting either of us out of pocket. with all due respect that is.

rogeld · Nov 29, 2003, 10:23 AM

Like what was said earlier, did you insure the package? Hopefully this is a yes answer as that will save you a lot of further headache. Good luck sorting that out.

**MIG-31** · Nov 29, 2003, 10:24 AM

Quote:

Originally posted by Veridian3
Did you send them recorded/special delivery? If so they were insured by the post office and you (or the receiver) could claim the damages from them...

unfortunately it wern't me who posted by myself. it were my father as i were to busy at the time.

he got a receipt but that would only prove he bought the stamps.

***Veridian3*** · Nov 29, 2003, 10:28 AM

If you sent it using stamps then it wouldnt be insured

Only recorded/special delivery is insured. (Always send recorded delivery when your selling over the net...good tip for the future).

How about the warranty that someone mentioned earlier?

**MIG-31** · Nov 29, 2003, 10:31 AM

Quote:

Originally posted by Dyre Straits
Johnny,

Did you make a record of the serial/model number of each stick of RAM? If so, I'd advise that you offer to have him send the faulty stick back to you so you can test it again on your own machine.

Like wertret said, it's possible that, if there is a problem, it could have developed anywhere along the line.....even as early as when you removed it after your own successful tests.

If, after you've received the stick and tested it, it does show up as faulty, you'll need to make it right with the customer.

My son has had many dealings with Ebay in the capacity of trading cards. It's unbelievable what some people will try to pull. He's gotten unmistakably counterfeit cards from sellers. It's a very risky sales environment.

that is so true. which is why i never buy from auctions myself. i just had no use for the ram and needed to get rid of them for a bit of cash.

and as for the serial number they are unmistakable to me.i put copper heayspreaders on them, and i will notice if they are tampered with in any way.

**MIG-31** · Nov 29, 2003, 10:32 AM

Quote:

Originally posted by Veridian3
If you sent it using stamps then it wouldnt be insured Only recorded/special delivery is insured. (Always send recorded delivery when your selling over the net...good tip for the future).

How about the warranty that someone mentioned earlier?

its a possibility as i have the receipt (i think)

**MIG-31** · Nov 29, 2003, 10:38 AM

Quote:

Originally posted by The_Neon_Cowboy

If the ram he says is bad is found good. make a print out of the test! send it back with the ram. save a copy. At that ponit you off the hook as long as you didn't garenteed compatablity...

that is a very good point.

swimtech · Nov 29, 2003, 10:47 AM

The only definitive way you can tell if the ram is bad (and how it got that way) is to have it in your hands. He ought to ship to you - same as any vendor would require, then you could check it to your satisfaction and/or handle the warranty issue brought up earlier and go from there...

swimtech · Nov 29, 2003, 10:55 AM

Oh, you could have him move the sticks around on his mainboard or have him put a module HE knows is good in the same slot as he put yours and see the result. Other than that...

Edit: But it looks like he already did that...

**Roadee** · Nov 29, 2003, 11:01 AM

I am just wondering........did you imply warranty? Or sell it as is but in perfect condition? Memory is just one of those things that you just really cant warrant......as an individual selling used memory. He the person puts it in wrong....pushes to hard.....doesn't seat it correctly.....has a bad memory socket...shitty motherboard.......there are just too damn many variables.

This situation really sux.

But still.......as I asked earlier.......what brand is the memory?? Most of them have lifetime warranties....could be a very easy solution to a very difficult situation.

Also I would have him test the "bad" memory stick in each of the memory slots.......to make sure the test's are consistant. Then test the good stick in each and compare the results......just to make sure you have the mother board out of the equation.

**MIG-31** · Nov 29, 2003, 11:01 AM

but i forgot to mention he has requested my home address to post back they faulty ram with a print out of the errors.

i do honestly feel he is being honest (i hope anyways) which i do intend doing the same thing.

but also as you will all be aware of it is an auction site at the end of it all. no guarantees offered by seller(me) you get what is i would call 'what you see'.

very limited comeback.

but personally if he said both were faulty then i would possibly of not complied to his request.

**MIG-31** · Nov 29, 2003, 11:05 AM

Quote:

Originally posted by Roadee
I am just wondering........did you imply warranty? Or sell it as is but in perfect condition? Memory is just one of those things that you just really cant warrant......as an individual selling used memory. He the person puts it in wrong....pushes to hard.....doesn't seat it correctly.....has a bad memory socket...shitty motherboard.......there are just too damn many variables.

This situation really sux.

But still.......as I asked earlier.......what brand is the memory?? Most of them have lifetime warranties....could be a very easy solution to a very difficult situation.

sorry m8 for not answering your question so many replies to answer and all that.

it may depend on which one he returns to me.

1 512mb is by integral

1 512mb is by pny which i know do a lifetime warranty but don't you need a receipt for that?

**MIG-31** · Nov 29, 2003, 11:06 AM

Quote:

Originally posted by swimtech
Oh, you could have him move the sticks around on his mainboard or have him put a module HE knows is good in the same slot as he put yours and see the result. Other than that...

Edit: But it looks like he already did that...

i think he may of done so.

every one thanx for the replies. and the multiple posting

**MIG-31** · Nov 29, 2003, 11:26 AM

new email from him

"i wiil send ram in post monday with test, other stick of ram has been running
fine now for last 4/5 hours no problems i am sorry if this is causing problems
if you where in my shoes i think you would want to sort it out
please let me know after you receive &test ram
yours dave gough"

***Veridian3*** · Nov 29, 2003, 11:32 AM

just had a thought, did you add the heat spreaders yourself? If so then your warranty is screwed.

Also, if you bought them online you should be able to log into that store and print of the proof of purchase again.

Nov 29, 2003, 06:52 AM	#1
MIG-31 DH News MOD Join Date: Dec 2002 Location: Nottingham,UK Posts: 42,574 Rep Power: 185 System Specs	need some advice. need advice on a ebay situation quick. i have recently sold 1024mb pc3200 cas 2.5 sticks via ebay. and have just received an email from the winner of the bid as says: "hi jason set up ram in computer but it kept crashing /restarting ran windows ram test function tells me 1 stick of ram corrupted i will gladly send you test program to show i am not trying to con you i put ram in correctly tested sticks together & seperatly this is how i which stick it is please reply asap to see iff we can sort something out i can speak on phone if you like once again this is not a con yours hopefully david gough" as this item i have sold is the first time i have used ebay i would like some advice on where i stand on the situation as i have instructed paypal to deposit the cash into my bank account a few days ago. this is were i am stuck. i tested them with a mem test so i know they were fine before posting. i have replied to him asking for the results of the mem test and would like to get it sorted out asap. i don't want to build up a bad reputation with ebay in case of any future sales through them.or do i want him thinking i have conned him either. please help. __________________ Please Post Your News Submissions Here How you can help DriverHeaven by using Digg!

Nov 29, 2003, 07:51 AM	#2
wertret Still watching... Join Date: Nov 2002 Location: Orihuela (Spain) Posts: 1,560 Rep Power: 0	The experience taught me that memory sticks are so fragile that even a single second of bad pression while plugin in the slot can kill the stick. Also a little electrostatic charge of your fingers can easily hurt a memory stick. As this facts are very difficult to demostrate you're in a little trouble. My unic advice would be "good manners" dealing with that guy and state the fact that the sticks were in perfect state berfore shiping, good luck Johny __________________ "They who dream by day are cognizant of many things which escape those who dream only by night."

Nov 29, 2003, 08:30 AM	#6
The_Neon_Cowboy DriverHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,135 Rep Power: 77 System Specs	(Thier a alot of cons out there alot more than honest.-that said) I've had peple walk out with a new OEM cpu walk out to ther car walk back and try to return it saying they chaged thier minds. The warrty label on the bottom burn from cpu heat death and the core chiped from inproer installation of thier HSF. whos to say he didn't get and say wow wonder how high this over clocks! or didn't take proper precautions, or installed it backwords etc... he could of bought the two sticks overclocked found wich is better now desnt want the slower one...what memory tester did you use? how did you ship it?can cant tell you what to do only what I would do.... ask for both or the bad stick(s) back... run a memory tester on them such as the one provided by www.simmtester.com called doc memory. also be sure to carefully check for any damage before u try it. If you had poof (IE a print out) of a passed memory test before you sent it. can claim it on your shipping co etc... I useally test memory with a memory tester and send the print out with the ram. Its hard 2 say i write a discalmer @ the end of all my sales... "all sales Final , fully tested, garenteed not DOA, used item so it is AS IS" AS IS, and all sale final makes it clear even if it were a bad stick a ram the buyer would have no legal justification to do anything. Garenteed not doa means it'll show up in a working, conditon , but covered by "as is" if it doesnt work perfectly.... If you get that gut feeling ther trying to dick you around you can safey tell them to go play hide and go f*** them selfs. If they leve bad feed back so can you and you can respond to their feed back below thiers... If there seems to be a honest issues . Think how you would like to be treated! __________________ Last edited by The_Neon_Cowboy; Nov 29, 2003 at 08:35 AM.

Nov 29, 2003, 08:32 AM	#7
Roadee Never forgotten Join Date: Aug 2002 Location: Rest In peace, Joe. Posts: 2,202 Rep Power: 54	just curious.....what brand memory is it? Alot of them have lifetime warranties........could be as simple as sending the stick in for warranty repair. Also it would be a good idea for him to try the memory our on another system........he could have a bad socket on the mother board......that would show the same error's!! __________________ We are born naked, wet, and hungry. Then things get worse.

Nov 29, 2003, 08:36 AM	#10
Roadee Never forgotten Join Date: Aug 2002 Location: Rest In peace, Joe. Posts: 2,202 Rep Power: 54	I feel special now!! __________________ We are born naked, wet, and hungry. Then things get worse.

Nov 29, 2003, 08:10 AM	#3
*Zardon* enchanted Join Date: May 2002 Location: Driverheaven Posts: 32,252 Rep Power: 3150	we all know you here johnny and that you seem an honest guy, unfortunately I hate using online sites to sell or receive goods, it can turn into a nightmare. I dont even use ebay so ive no idea how it will work if you have sent him goods that are perfect and he is claiming they are faulty or in fact he is the culprit for causing damage. As wertret says the best you can do is be polite and try and work something with the dude, at least he wasnt rude to you.

Nov 29, 2003, 08:12 AM	#4
*Veridian3* Administrator Join Date: Nov 2002 Location: Cloaked Posts: 2,999 Rep Power: 72	Did you send them recorded/special delivery? If so they were insured by the post office and you (or the receiver) could claim the damages from them...

Nov 29, 2003, 08:35 AM	#9
*Zardon* enchanted Join Date: May 2002 Location: Driverheaven Posts: 32,252 Rep Power: 3150	actually the lifetime ram comment is a good one..... worth checking into.

Nov 29, 2003, 08:38 AM	#12
Roadee Never forgotten Join Date: Aug 2002 Location: Rest In peace, Joe. Posts: 2,202 Rep Power: 54	hey Z........is that worth a gold medal?? __________________ We are born naked, wet, and hungry. Then things get worse.

Nov 29, 2003, 08:45 AM	#14
Roadee Never forgotten Join Date: Aug 2002 Location: Rest In peace, Joe. Posts: 2,202 Rep Power: 54	Oh shit........I almost fell out of my chair on that one.......I was laughing so damn hard!!! __________________ We are born naked, wet, and hungry. Then things get worse.

Nov 29, 2003, 10:23 AM	#17
rogeld DriverHeaven Addict Join Date: Nov 2002 Posts: 259 Rep Power: 0	Like what was said earlier, did you insure the package? Hopefully this is a yes answer as that will save you a lot of further headache. Good luck sorting that out.

Nov 29, 2003, 10:28 AM	#19
*Veridian3* Administrator Join Date: Nov 2002 Location: Cloaked Posts: 2,999 Rep Power: 72	If you sent it using stamps then it wouldnt be insured Only recorded/special delivery is insured. (Always send recorded delivery when your selling over the net...good tip for the future). How about the warranty that someone mentioned earlier?

Nov 29, 2003, 10:47 AM	#23
swimtech At Your Service... Join Date: May 2002 Location: North Carolina Posts: 3,989 Rep Power: 100 System Specs	The only definitive way you can tell if the ram is bad (and how it got that way) is to have it in your hands. He ought to ship to you - same as any vendor would require, then you could check it to your satisfaction and/or handle the warranty issue brought up earlier and go from there... __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Nov 29, 2003, 10:55 AM	#24
swimtech At Your Service... Join Date: May 2002 Location: North Carolina Posts: 3,989 Rep Power: 100 System Specs	Oh, you could have him move the sticks around on his mainboard or have him put a module HE knows is good in the same slot as he put yours and see the result. Other than that... Edit: But it looks like he already did that... __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Nov 29, 2003, 11:01 AM	#25
Roadee Never forgotten Join Date: Aug 2002 Location: Rest In peace, Joe. Posts: 2,202 Rep Power: 54	I am just wondering........did you imply warranty? Or sell it as is but in perfect condition? Memory is just one of those things that you just really cant warrant......as an individual selling used memory. He the person puts it in wrong....pushes to hard.....doesn't seat it correctly.....has a bad memory socket...shitty motherboard.......there are just too damn many variables. This situation really sux. But still.......as I asked earlier.......what brand is the memory?? Most of them have lifetime warranties....could be a very easy solution to a very difficult situation. Also I would have him test the "bad" memory stick in each of the memory slots.......to make sure the test's are consistant. Then test the good stick in each and compare the results......just to make sure you have the mother board out of the equation. __________________ We are born naked, wet, and hungry. Then things get worse.

Nov 29, 2003, 11:26 AM	#29
MIG-31 DH News MOD Join Date: Dec 2002 Location: Nottingham,UK Posts: 42,574 Rep Power: 185 System Specs	new email from him "i wiil send ram in post monday with test, other stick of ram has been running fine now for last 4/5 hours no problems i am sorry if this is causing problems if you where in my shoes i think you would want to sort it out please let me know after you receive &test ram yours dave gough" __________________ Please Post Your News Submissions Here How you can help DriverHeaven by using Digg!

Nov 29, 2003, 11:32 AM	#30
*Veridian3* Administrator Join Date: Nov 2002 Location: Cloaked Posts: 2,999 Rep Power: 72	just had a thought, did you add the heat spreaders yourself? If so then your warranty is screwed. Also, if you bought them online you should be able to log into that store and print of the proof of purchase again.