An anti-piracy feature in Symantec Corp.'s popular Norton AntiVirus software is causing headaches for some users, who are being prompted to re-enter product activation codes for the anti-virus, firewall, and anti-spam products whenever they reboot their machines.
Symantec on Thursday acknowledged the problem in a note posted on its Web site, which says the company is investigating the problem, but does not know what is causing it or how to fix it.
The problem affects Norton AntiVirus 2004, the latest version of Symantec's desktop anti-virus program, Symantec said. After installing Norton and successfully activating the product using the product activation code, users are prompted to reenter the code each time their computer restarts. After a number of reboots, the product displays a message saying "The trial period has expired. This product has been disabled because you have not activated it."
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