iPhone 3G's Case Not All Its Cracked Up to Be?

**Iria** · Jul 30, 2008, 05:21 PM

Who cares about the iPhone 3G's network performance!? Dang, iPhone 3Gs are showing up with cracks!

Apparently, according to the posts on Apple's support forums, several users have seen cracks show up on their cases. The cracks are hairline cracks, and don't appear to affect anything, but of course, when you're spending this kind of money ...
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Source: Tech-Ex

Tipstaff · Jul 31, 2008, 04:40 AM

Nice. Funny thing is that Apple has something in their warranty about cosmetic defects not being covered under it. However, since this is a manufacturers defect, and that Apple states in their warranty that, "Apple, as defined below, warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”)."

What the sellers "should" have done is told the buyers that they had to deal with Apple directly, pointing out that paragraph in the warranty, and not try a line like, "Well, it functions just fine, so we can't exchange it." All that this is going to do is piss people off, sending some off the deep end, most making a scene in their store, and then making news headlines. If you want to stop customers from buying products from you, this is the way to do it.

BlueMak · Jul 31, 2008, 05:59 AM

Quote:

Originally Posted by Tipstaff

Nice. Funny thing is that Apple has something in their warranty about cosmetic defects not being covered under it. However, since this is a manufacturers defect, and that Apple states in their warranty that, "Apple, as defined below, warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”)."

What the sellers "should" have done is told the buyers that they had to deal with Apple directly, pointing out that paragraph in the warranty, and not try a line like, "Well, it functions just fine, so we can't exchange it." All that this is going to do is piss people off, sending some off the deep end, most making a scene in their store, and then making news headlines. If you want to stop customers from buying products from you, this is the way to do it.

I am afraid most of Apple's customers are sheep that won't do shit. They will perhaps get angry, then proceed and buy the next iPhone to be released.