Techies shunned as workers fix own IT problems

Iria · May 11, 2007, 02:22 PM

Source: ZDNet
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Two-thirds of UK office workers take a 'handy Andy' approach to PC problems and attempt to sort it out themselves, rather than contacting the IT helpdesk.

More than half of workers will go for the classic turn-it-off-and-on-again option when faced with a computer problem, according to a survey of 250 office workers. One in 10 of those surveyed claimed they might try this up to five times in the hope of solving the problem before resorting to calling the IT helpdesk.

GutterPunk · May 11, 2007, 03:24 PM

In order to call our helpdesk (in the request form) it requires reboot and retry first. Suprisingly it works a lot. Hence the reason why people attempt it themselves. Who wants to feel like a jackass?

YAYitsAndrew · May 11, 2007, 03:30 PM

A lot of program and service crashes that make PC's start giving errors are unable to be restarted on the limited account the user is on. That's why restarting fixes so many issues, it kills hung programs and restarts stopped services without admin intervention.

May 11, 2007, 02:22 PM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 74	Techies shunned as workers fix own IT problems Source: ZDNet _______ Two-thirds of UK office workers take a 'handy Andy' approach to PC problems and attempt to sort it out themselves, rather than contacting the IT helpdesk. More than half of workers will go for the classic turn-it-off-and-on-again option when faced with a computer problem, according to a survey of 250 office workers. One in 10 of those surveyed claimed they might try this up to five times in the hope of solving the problem before resorting to calling the IT helpdesk.

May 11, 2007, 03:24 PM	#2
GutterPunk I = Greatest Dood Join Date: Nov 2003 Location: Nebraska Posts: 5,945 Rep Power: 54	In order to call our helpdesk (in the request form) it requires reboot and retry first. Suprisingly it works a lot. Hence the reason why people attempt it themselves. Who wants to feel like a jackass? __________________ Rock On \m/ Thank you Mousey for the Sig! --------------- Intel Core2Duo E6660 (3.4GHZ) ~ Tuniq Tower 120 ~ Enermax Galaxy 1000W ~ Corsair Dominator @ 1090MHZ 5-5-5-15 (OCZ XTC Modded Cooler)~ EVGA 8800GTX W/ HR-03 Plus 120MM ~ Asus DVD-RW LiteScribe ~ LG DVD-RW ~ Corsair Voyager 2GB ReadyBoost Drive ~ Vantec Nexus Fan Controller ~ ThermalTake Armor 25CM fan ~ Personal Finance Blog: Dent Your Debt

May 11, 2007, 03:30 PM	#3
YAYitsAndrew Anti-Piracy Poster Boy Join Date: Oct 2004 Location: NJ Posts: 2,583 Rep Power: 63 System Specs	A lot of program and service crashes that make PC's start giving errors are unable to be restarted on the limited account the user is on. That's why restarting fixes so many issues, it kills hung programs and restarts stopped services without admin intervention. __________________ "It is because the resistance to paying for copyrighted material, although often characterized as arising from a supposed technical burden or principled concern for the public interest, arises rather from exactly the same segment of the brain that is dominant in shoplifters." - Mark Helprin, Digital Barbarism So you think piracy isn't hurting anyone? www.yayitsandrew.com