With the weekend almost upon us, I had the chance to have a good look over our board and
I found something that one of our members has posted which is great to see, A company with staff members that actually care about the end user. The company in question seems to be growing from strength to strength with continued success in the driver section and with a level of customer care and support that I feel should be brought to the attention of the people who visit this site.
This was posted by board member
Veridian3 (Stu):
Quote:
I wanted to post the experience i have had with ATI's support staff over the last couple of weeks. (please read it all)
After setting up my system with the 9700pro i tried 3dmark and a couple of games only to find that after 1-5 mins in any 3d app the system would freeze, ocasionally it was so bad that the system would freeze and the monitor would go into standby. I tried in vain for about a week and could not get the system stable...i tried everything driver changes. hardware changes (e.g. diff PSU HD etc) BIOS updates OS's but nothing would work. Eventually i came to the conclusion that the motherboard chipset wasnt handeling the power to the AGP slot correctly. I detailed everything i had tried and my theory on the concern in a mail that was at least 2 pages long and sent it off to ATI (via a PM at rage3d and driverheaven to an ati staff member), MSI and SIS.
The only company to respond was ATI, i was passed from Ben Bar-Haim ATI's VP of software to Terry Makedon ATI's senior product manager and then on to engineers and tech specialists within ATI. Each of the guys i spoke to was approachable, enthusiastic, quick to respond and even when they couldnt exactly replicate my concern they never gave up, instead they took a fresh approach to the investigation. Thanks to their determination to solve my concern we have established that there is a concern between the motherboard, Northbridge and the system memory - and that some DDR333 (including my Samsung ddr333) fails under intensive use. (The motherboard is a MSI 648 Max, using the SIS 648 chipset)
Normally as an end user i would be happy with this result and have the motherboard/RAM RMA'd rather than wait for MSI/SIS or Samsung to solve the concern however ATI have gone a step further - they have offered me an exchange of my RAM for some that they have verified is compatable with the motherboard! Yes you read correctly - ATI have offered to fix a concern not caused by their hardware, rather than have me - their end user -inconvenienced. Truly above and beyond the call of duty. Not only that, they are taking the findings from the investigation to MSI/SIS/Samsung so that they can all work together and solve the concern.
Basically, i couldn't recommend them more to anyone looking to buy a new Graphics card - Great customer support, great drivers, great Image Quality and great performance. What more could a user want???
Stu
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