[g35x]

i have a d-link modem and the internet aint working.....i hooked my moms computer up useing the usb on the modem so its not comcast.....but the ethernet dosent work at all,even when i hook a line directly from modem to xbox (to make sure its not the comps or the router) so i guess im getting a replacement modem.....(posting this at school).....

[craig5320]

are you using the right patch cable? crossed or not crossed?

[H3X4D3C1M4L]

Try to avoid using USB adapters they just plain suck.

[niceguyrichy]

have you hard reset it yet??

sometimes the things just plain stop working and need reset and set up again.

[g35x]

yeah i tried resetting it....idk wtf craig is talking about lol im prolly gona goto bestbuy tonight and make them give me a new one i got the reciept (however u spell it) somewhere...and usb is only thing that works....and modem isnt on my comp its in my moms room on hers i have NO net

[Yousaif]

Have you had any thunderstorms recently? I see the ethernet ports getting fried all the time on modems and routers and such when they get a lightning stricke somewhere nearby.

Oh, and ist spelled receipt :P

[niceguyrichy]

"I before E except after C"


I think craig probably means that you should check whether or not the router wants what's commonly called a 'cross-over' cable to work correctly.

[g35x]

lol and yeah we did have a thunderstorm uhhh last night i think but it wasnt workin b4 then lol maybe we had another 1 b4 idk

[H3X4D3C1M4L]

I doubt lightning strike is the cause...otherwise I wouldn't have a single working ethernet port to my name.

[g35x]

well idk why but it seems to be the ethernet on the modem.....typeing this from my moms comp useing the usb,ethernet didnt work direct from modem to xbox so........

[Yousaif]

Originally Posted by H3X4D3C1M4L

I doubt lightning strike is the cause...otherwise I wouldn't have a single working ethernet port to my name.

Your logic is flawed. Just because it hasn't happened to you doesn't mean it doesn't happen. People win the lottery. Just because it hasn't hapened to me (even though I have purchased tickets) doesn't mean that it doesn't happen.

I do cable modem tech support for a crappy living and have been doing it for four years. If enough lightning strikes happen in a given area with 300,000+ customers, you're bound to see more things break/ get fried than one guy sitting in his home.

Chances are it won't happen to MOST of the people that read this, but it is statistically possible that it happened to him.

Regardless, if you look at the fact that you had a thunderstorm and that your ethernet port stopped working on it after or during the thunderstorm it stands to reason that this is the root cause of the issue

[riles9262]

Originally Posted by H3X4D3C1M4L

I doubt lightning strike is the cause...otherwise I wouldn't have a single working ethernet port to my name.

I can identify with yousaif since I do a similar job as him...enet ports in cable modems blow all the time (especially in missouri it seems ), especially after an electrical storm.

To the original poster, make sure to try a different patch cable if possible, update the driver in your nic, and try changing the nic's duplex mode (done in the device manager > right click the nic > properties > advanced tab > try changing to 10full duplex), just to make sure the nic is not at fault.

[Yousaif]

He already said he tried it on other devices (router and xbox) so its down to a bad cable or a bad port. Yes try a different cable, but more than likely its the port.

And Riles- do you guys use Ambit modems? You ever notice that you always get calls about them right after a thunderstorm? Why they put that circuit breaker in it the way they did (all lights on front turn off so customer automatically thinks its dead) I'll never know.

I know that every time lightning strikes that I will get one call from an Ambit modem owner.

[riles9262]

haha ya we do use them yousaif, and i get the same thing as you. Customers are amazed that replugging it in, or swapping electrical outlets works.

I notice this happens periodically with toshiba modems as well...do you know if they put breakers in theirs too?

[Yousaif]

Originally Posted by riles9262

haha ya we do use them yousaif, and i get the same thing as you. Customers are amazed that replugging it in, or swapping electrical outlets works.

I notice this happens periodically with toshiba modems as well...do you know if they put breakers in theirs too?

Lucky for me we only used Toshiba modems for about 2 months back in '01. They don't work well with our CMTS (or at least that's the excuse we gave the purchasing agent when we told em not to buy em anymore).

I think they do have a circuit breaker in them, though. We have enough customers that own their own Toshibas to have gotten a few of those calls as well.

I'm sitting here at work at 5am right now just waiting for the first drunk to call me that has been up all night and totally FUBAR'ed their PC.

[g35x]

ok....went to bestbuy and exchanged modem....got a newone.....comcast came out and set it up 4 me.....im lazy lol all they did was reset modem and router

[riles9262]

Coincidentally, resetting the modem and/or router fixes most connectivity calls...so don't be so lazy next time

[Yousaif]

Don't tell too many people that, Riles, or both of us will be out of a job!

[dj_stick]

resetting my modem ruins my net connection strangely

the modem refuses to save the ".com" part of my username so i have to manually enter it everytime i reboot it

[Yousaif]

Heh must be DSL there dj. Cable modem requires no username or password to connect.

Come to the dark side of cable broadband!

/leers

[g35x]

no i tried resetting both b4 i exchanged the modem.............lol

[riles9262]

ahh, but you didn't do it after getting the new modem did you

And sorry yousaif, I'll try to keep this secret weapon of information private next time

Still, the amount of people that I talk to where power cycling fixes their issues, then they say "oh, I just did this a few days/weeks ago..." is quite surprising.