Lance Armstrong HP L2000 series laptop USB issues

Falstaff · May 19, 2009, 05:55 PM

I have for the past two hours tried in vane to find the root cause of a faliure of the USB ports on this hand me down lappy. I went to the support site and checked the read me and FAQ and tried the following:
uninstalled the USB HOST controller and associated hub in control panel and rebooted. the OS XPSP3 reinstalls the software and all seems well, but the mouse wont even work on any hub.
A meter indicates that the ports are okay, and the power properties are correctly set so they wont power off.
I addition, I tried the "ah hell why not read the instructions" approach and used the driver recovery tool with no change in the present problem.
The system is still not recognizing the mouse, powered or unpowered and listing as an unknown device with no other indication that anything is amiss.
Now this lappy has lived a charmed life, sitting in a doctors office for quite a few years, but it is still okay.
any other suggestions, save using a powered hub in the near future?

GigaWatt · May 19, 2009, 09:36 PM

since it indicates the mouse as an unknown device, it looks like somethings is missing in the driver database... maybe it's a crippled install of XP... i've seen cracked editions of XP that install only the essentials for slow rigs... the driver database is almost totally empty in those cases...

maybe it's not a cracked edition, but worth checking the driver database... do this by trying to install a new device manually... it will show all the available drivers that XP has... if the list is pretty short or has no devices whatsoever, i would say the database is corrupted or non existing... a reinstall of XP from scratch would be a wise thing to do in that case...

Falstaff · May 20, 2009, 01:21 AM

manual install was my next step, and I tried in vane to find the USB.inf, it seems my search is flawed from the beginning, should I be looking in the system 32 foldker?

GigaWatt · May 20, 2009, 01:55 AM

well, all the installed drivers are in system32/drivers... the correct .sys files used for the drivers could be found under the hardware properties window... it will list all the .sys files that those USB ports use... the .ini files are just files that say how the .sys driver files should be configured and where they should be copied, so you woun't find any .inf files in the drivers folder...

i don't think it's the USB ports themselves or their drivers that are the issue here... even if you install and reinstall the drivers for the USB ports, i don't think it will make any difference...

try finding the drivers for the USB mouse you use, extract the files if its a packed .exe or .zip/.rar archive, and install the driver manually... wort trying...

if it doesn't work, than i think there is something seriously wrong with that XP installation you have.... :S

Falstaff · May 20, 2009, 10:17 AM

yeah..did the mouse and powered hub thing, windows consistently recognizes them as unknown devices. My next ordeal is to just restore the OS and see what happens then.
ugggh

swimtech · May 20, 2009, 11:01 AM

Hey Jeff - just checking to make sure - but have you tried any other USB device directly into the USB ports on the laptop itself? Something like a flash drive, an Ipod, a USB keyboard, external USB hard drive, anything else at all?

Falstaff · May 20, 2009, 01:01 PM

oh yes, flash, mouse, etc. just reports unknown device, I am perplexed.

Mac Daddy · May 20, 2009, 10:34 PM

Identify the manufacturer and DL all available updates for your chipset.

GigaWatt · May 21, 2009, 09:30 AM

i think that the driver database of that XP installation is somehow corrupted... or it has some missing registry entries so it doesn't recognize what kind of device is plugged into the USB ports... :S... either way, i think a clean install of XP would fix the problem...

Falstaff · May 25, 2009, 04:45 PM

no joy, I am thinking the software is the problem, bringing it up past service pack 3 didnt seem to be the issue, maybe it does have a crappy mobo...

Mac Daddy · May 25, 2009, 09:56 PM

Or something in the BIOS Jeff as I mentioned. Check for Legacy settings sometimes they need to be on or off.

May 19, 2009, 05:55 PM	#1
Falstaff Romantic Fool Join Date: Sep 2002 Location: Colorado Springs, CO. Posts: 18,092 Rep Power: 130	Lance Armstrong HP L2000 series laptop USB issues I have for the past two hours tried in vane to find the root cause of a faliure of the USB ports on this hand me down lappy. I went to the support site and checked the read me and FAQ and tried the following: uninstalled the USB HOST controller and associated hub in control panel and rebooted. the OS XPSP3 reinstalls the software and all seems well, but the mouse wont even work on any hub. A meter indicates that the ports are okay, and the power properties are correctly set so they wont power off. I addition, I tried the "ah hell why not read the instructions" approach and used the driver recovery tool with no change in the present problem. The system is still not recognizing the mouse, powered or unpowered and listing as an unknown device with no other indication that anything is amiss. Now this lappy has lived a charmed life, sitting in a doctors office for quite a few years, but it is still okay. any other suggestions, save using a powered hub in the near future? __________________ Preferred DNS Server 208.67.222.222 Alternate DNS Server 208.67.220.220

May 19, 2009, 09:36 PM	#2
GigaWatt Now In Color :D Join Date: Sep 2008 Location: Macedonia, Skopje Posts: 2,073 Rep Power: 58 System Specs	Re: Lance Armstrong HP L2000 series laptop USB issues since it indicates the mouse as an unknown device, it looks like somethings is missing in the driver database... maybe it's a crippled install of XP... i've seen cracked editions of XP that install only the essentials for slow rigs... the driver database is almost totally empty in those cases... maybe it's not a cracked edition, but worth checking the driver database... do this by trying to install a new device manually... it will show all the available drivers that XP has... if the list is pretty short or has no devices whatsoever, i would say the database is corrupted or non existing... a reinstall of XP from scratch would be a wise thing to do in that case... __________________ It's not schisophrenia... it's just a voice in my head...

May 20, 2009, 01:21 AM	#3
Falstaff Romantic Fool Join Date: Sep 2002 Location: Colorado Springs, CO. Posts: 18,092 Rep Power: 130	Re: Lance Armstrong HP L2000 series laptop USB issues manual install was my next step, and I tried in vane to find the USB.inf, it seems my search is flawed from the beginning, should I be looking in the system 32 foldker? __________________ Preferred DNS Server 208.67.222.222 Alternate DNS Server 208.67.220.220

May 20, 2009, 01:55 AM	#4
GigaWatt Now In Color :D Join Date: Sep 2008 Location: Macedonia, Skopje Posts: 2,073 Rep Power: 58 System Specs	Re: Lance Armstrong HP L2000 series laptop USB issues well, all the installed drivers are in system32/drivers... the correct .sys files used for the drivers could be found under the hardware properties window... it will list all the .sys files that those USB ports use... the .ini files are just files that say how the .sys driver files should be configured and where they should be copied, so you woun't find any .inf files in the drivers folder... i don't think it's the USB ports themselves or their drivers that are the issue here... even if you install and reinstall the drivers for the USB ports, i don't think it will make any difference... try finding the drivers for the USB mouse you use, extract the files if its a packed .exe or .zip/.rar archive, and install the driver manually... wort trying... if it doesn't work, than i think there is something seriously wrong with that XP installation you have.... :S __________________ It's not schisophrenia... it's just a voice in my head...

May 20, 2009, 10:17 AM	#5
Falstaff Romantic Fool Join Date: Sep 2002 Location: Colorado Springs, CO. Posts: 18,092 Rep Power: 130	Re: Lance Armstrong HP L2000 series laptop USB issues yeah..did the mouse and powered hub thing, windows consistently recognizes them as unknown devices. My next ordeal is to just restore the OS and see what happens then. ugggh __________________ Preferred DNS Server 208.67.222.222 Alternate DNS Server 208.67.220.220

May 20, 2009, 11:01 AM	#6
swimtech At Your Service... Join Date: May 2002 Location: North Carolina Posts: 3,989 Rep Power: 100 System Specs	Re: Lance Armstrong HP L2000 series laptop USB issues Hey Jeff - just checking to make sure - but have you tried any other USB device directly into the USB ports on the laptop itself? Something like a flash drive, an Ipod, a USB keyboard, external USB hard drive, anything else at all? __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

May 20, 2009, 01:01 PM	#7
Falstaff Romantic Fool Join Date: Sep 2002 Location: Colorado Springs, CO. Posts: 18,092 Rep Power: 130	Re: Lance Armstrong HP L2000 series laptop USB issues oh yes, flash, mouse, etc. just reports unknown device, I am perplexed. __________________ Preferred DNS Server 208.67.222.222 Alternate DNS Server 208.67.220.220

May 20, 2009, 10:34 PM	#8
Mac Daddy DriverHeaven Extreme Member Join Date: Jul 2002 Location: Ontario, Canada Posts: 7,950 Rep Power: 64 System Specs	Re: Lance Armstrong HP L2000 series laptop USB issues Identify the manufacturer and DL all available updates for your chipset. __________________ "My mom said the only reason men are alive is for lawn care and vehicle maintenance." - Tim Allen

May 21, 2009, 09:30 AM	#9
GigaWatt Now In Color :D Join Date: Sep 2008 Location: Macedonia, Skopje Posts: 2,073 Rep Power: 58 System Specs	Re: Lance Armstrong HP L2000 series laptop USB issues i think that the driver database of that XP installation is somehow corrupted... or it has some missing registry entries so it doesn't recognize what kind of device is plugged into the USB ports... :S... either way, i think a clean install of XP would fix the problem... __________________ It's not schisophrenia... it's just a voice in my head...

May 25, 2009, 04:45 PM	#10
Falstaff Romantic Fool Join Date: Sep 2002 Location: Colorado Springs, CO. Posts: 18,092 Rep Power: 130	Re: Lance Armstrong HP L2000 series laptop USB issues no joy, I am thinking the software is the problem, bringing it up past service pack 3 didnt seem to be the issue, maybe it does have a crappy mobo... __________________ Preferred DNS Server 208.67.222.222 Alternate DNS Server 208.67.220.220

May 25, 2009, 09:56 PM	#11
Mac Daddy DriverHeaven Extreme Member Join Date: Jul 2002 Location: Ontario, Canada Posts: 7,950 Rep Power: 64 System Specs	Re: Lance Armstrong HP L2000 series laptop USB issues Or something in the BIOS Jeff as I mentioned. Check for Legacy settings sometimes they need to be on or off. __________________ "My mom said the only reason men are alive is for lawn care and vehicle maintenance." - Tim Allen