Computer freezes when using Internet Connection

Xfinity · Jul 11, 2005, 04:37 AM

I have just built a new system:

Asus A8N-E w/ NB47J
Athlon 64 3800+ Venice
Kingston 2x1024MB DDR PC3200 (Dual Channel) @ 3-3-3-8
Sapphire ATI Radeon X850XT
Seasonic S12 550w

Using Windows XP with SP2 and all the latest drivers (Chipset/Sound/Network/Graphic/etc.). I have tested the system with the following testing tools without any errors:

Memtest86+ (24h+)
Prime 95 (Small and blend, 8h+ each)
Super Pi
Without any activity

But if I surf the net, use outlook or download bittorrents my system freeze and lock up the system so I need to do a hard reset. This problem occurs when I haven�t used the system for a while. Very strange and very frustrating when there is no blue screen to see what causes this problem.

Any advice or help is most welcomed! Thanks!

CDsDontBurn · Jul 11, 2005, 05:01 AM

have you tried reformatting? if you haven't give that a shot. if you do not want to do that, then check for viruses or spyware.

Xfinity · Jul 11, 2005, 05:05 AM

Quote:

Originally Posted by CDsDontBurn

have you tried reformatting? if you haven't give that a shot. if you do not want to do that, then check for viruses or spyware.

A reformat is an option, just wanted to try other options as well if a reformat don't help

.

Got no viruses or spywares on my system. Used Nod32 and Adaware to check that.

CDsDontBurn · Jul 11, 2005, 05:09 AM

give it a shot then. make sure to back up all your precious info before you do reformat thoguh.

PangingJr · Jul 11, 2005, 06:39 AM

try fixing the problem by using either of these methods first.

FIXING THE TCP/IP STACK AND WINSOCK

Quote:

TCP/IP stands for Transmission Control Protocol / Internet Protocol and the TCP/IP Stack is the set of layers of communications protocol that connects computers on the internet. In Windows, this is controlled by a file called Winsock.dll. If you are having troubles relating to this type of problem, some of the symptoms you encounter may be that you can "ping" pages on the internet, but your browser always returns a "page cannot be displayed" error.

Sometimes this type of error develops as a result of running a program like LavaSoft's AdAware or SpyBot Search & Destory in order to get rid of "spyware" running behind the scenes on your computer. These programs may inadvertently destroy your internet connectivity by removing certain necessary Registry entries. You might also develop such a problem after removing network software incorrectly or uninstalling a firewall improperly, or even running a Registry cleaner a little too recklessly.

In previous versions of Windows, you can reinstall the TCP/IP protocol fairly easily, but in Windows XP the TCP/IP stack is a core component of the OS. However, you can "reset" the TCP/IP to the same state it was in as when you first installed Windows XP, as described in this Microsoft Knowledge Base article:

http://support.microsoft.com/default...b;en-us;299357
How to Reset Internet Protocol (TCP/IP) in Windows XP

What you basically have to do is to type at a Command Prompt a command like the following:

netsh int ip reset logfile.txt

When this command is executed, it rewrites pertinent registry keys that are used by the Internet Protocol (TCP/IP) stack to achieve the same result as the removal and the reinstallation of the protocol. The registry keys affected are at the following:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters\

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\DHCP\Parameters\

There is a program available called WinsockXpFix.exe that does the above, and that also does some other things that are aimed at fixing Winsock in XP. It replaces Registry keys here:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Winsock

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Winsock2

It backs up a file called Hosts in the folder WINDOWS\system32\drivers\etc and then replaces it with a default new one. The Hosts is a plain text file linking web or network addresses with their IP addresses; this file may contain invalid entries due to modified web page addresses, and may become corrupted as the result of spyware, trojans, the use of file transmission networks such as KaZaa, etc.

After doing all this it reboots the computer.

Running WinsockXPFix.exe Your Window XP PC

Quote:

If your internet connection stops working after removing spyware using adaware or spybot, or because you removed a virus, your TCP/IP stack may have been corrupted. Running WinsockXPFix.exe may correct this problem. WinsockXPfix restores the files associated with connecting to a tcp/ip network.

---------------

Quote:

Originally Posted by Xfinity

very frustrating when there is no blue screen to see what causes this problem.

forcing a crash and thus error logs...
<Ctrl> + <Scroll Lock> twice initiates a BSOD.
used for hangs to get a memory dump. only works on PS/2 or older keyboards.

note-- Keyboards have low priority so if another piece of hardware has caused the hang Windows may not see this key sequence. the registry value named "CrashOnCtrlScroll" needs to be set to enable this key sequence.

HKLM\SYSTEM\CurrentControlSet\Services\i8042prt\Pa rameters
CrashOnCtrlScroll=1 (REG_DWORD)

and, you would need someone or services or MS supports to read the debugging info for you if you are not able to do it yourself.

Yousaif · Jul 11, 2005, 04:22 PM

You said above that you run XP SP2, right? If that's the case, then the first fix that Ctrl-Alt-Del posted above won't work. Its for SP1 only. To achieve the same reset in SP2 go to a command prompt and type NETSH WINSOCK RESET CATALOG and hit enter. Then reboot the PC.

Xfinity · Jul 11, 2005, 04:25 PM

I managed to reinstall WinXP again, hopefully I can use this version for more than 3 days

.

The critical error caused by the WmiAdapter is gone and hopefully the problem I had before is gone forever.

Thanks!

Necrosis · Jul 11, 2005, 08:16 PM

If it comes up again I would advise you check to see if anything is sharing an IRQ with your network controller. Also remember to disable any on-board devices/ports you don't need to free up IRQ's.

PangingJr · Jul 12, 2005, 01:36 AM

Thanks for adding that info on the post #6 Yousaif.

the netsh int ip reset will continue to run under the XP, but it might not fix the problem esp, when the problem is caused by Winsock LSPs.

anyway, here are some more links and info that you can find out if it's the problem in your case and how to fix it...

Repair/Reset Winsock settings (Links)
http://windowsxp.mvps.org/winsock.htm

LSP-Fix - http://www.cexx.org/lspfix.htm
Repairs Winsock 2 settings, caused by buggy or improperly-removed Internet
software, that result in loss of Internet access.
LSP-Fix is a free utility to repair a specific type of problem associated with certain Internet software. This type of software is known as a Layered Service Provider or LSP, a piece of software that can be inserted into the Windows TCP/IP handler like a link in a chain. However, due to bugs in the LSP software or deletion of the software, this chain can get broken, rendering the user unable to access the Internet.

How to determine and recover from Winsock2 corruption:
How to determine whether the Winsock2 key is corrupted
How to recover from Winsock2 corruption
http://support.microsoft.com/?kbid=811259

Changes to Functionality in Microsoft Windows XP Service Pack 2
Part 2: Network Protection Technologies
- Two new Netsh commands are available in Windows XP Service Pack 2
http://www.microsoft.com/technet/pro.../sp2netwk.mspx