Computer restarting for no reason...

jepherz · Aug 11, 2009, 03:36 PM

My uncles computer is restarting randomly. It's been happening for over a month and I'm trying to help him out and don't know whats going on. He tells me it just restarts randomly without warning ( no BSOD). Today, it didn't even get to windows, it just hung at the "Dell" logo screen where you can press F2 or F12 to get into bios or boot menu. Pressing those buttons didnt do anything (the keyboard is working fine, I'm typing on it now). So I checked the PSU cable, which seems to be fine, he doesn't have it up against the wall or anthing. So I swapped the ram around, hes running dual channel. I tried 1 stick of RAM only, tried both like this, then put them both back in, and I could get into windows. Then I tried downloading and running memtest, it ran for over an hour with no errors, then the computer shut down. I'm guessing it was one of those random crashes my uncle mentioned. Everything seems to be working fine except these random restarts and I'm pretty much out of ideas as to what might be wrong. Maybe the PSU is dieing and causing these random restarts or I could try reformatting, though I don't think that will fix this issue. I don't want to reformat though, he has alot of things he needs to back up if we decide to do that...anyone have any idea what might be wrong?

Bolletje · Aug 11, 2009, 04:02 PM

Back-up using external media like an USB stick or external harddrive.

My uncle also has this problem. Didn't looked at it though, but maybe a bad harddrive or high temperatures?

procupine14 · Aug 11, 2009, 04:18 PM

This is what sounds to me like a failing PSU. This would explain the random restarts that you're dealing with. Its either that or the motherboard is on the fritz.

If you happen to have a PSU lying around trying swapping it out if you can. Some of those Dells have some proprietary PSUs so use caution with that.

OldBuzzard · Aug 11, 2009, 05:34 PM

Porkey is right.

Those are classic dieing/dead PSU symptons.

Cow_160483 · Aug 12, 2009, 03:17 AM

OldBuzzard hit the nail on the head its the power supply i had the same problems just last week and took me a while to sort it out coz at first i thought it was the hard drive and swapped that out and then the ram, motherboard and finally the PSU which ended up solving the problem

In your case it could be one of two things the power supply (most probably) or the HDD (not likely but worth checking).

Bolletje · Aug 12, 2009, 12:37 PM

Thanks guys, tomorrow I will get a PC with similar problems. I hope it's the PSU and just swap it

jepherz · Aug 12, 2009, 09:42 PM

thanks for the replies everyone =]

I'll ask around for a spare PSU from people I know and hope they have one D:

Aug 11, 2009, 03:36 PM	#1
jepherz DriverHeaven Lover Join Date: Oct 2004 Posts: 112 Rep Power: 0	Computer restarting for no reason... My uncles computer is restarting randomly. It's been happening for over a month and I'm trying to help him out and don't know whats going on. He tells me it just restarts randomly without warning ( no BSOD). Today, it didn't even get to windows, it just hung at the "Dell" logo screen where you can press F2 or F12 to get into bios or boot menu. Pressing those buttons didnt do anything (the keyboard is working fine, I'm typing on it now). So I checked the PSU cable, which seems to be fine, he doesn't have it up against the wall or anthing. So I swapped the ram around, hes running dual channel. I tried 1 stick of RAM only, tried both like this, then put them both back in, and I could get into windows. Then I tried downloading and running memtest, it ran for over an hour with no errors, then the computer shut down. I'm guessing it was one of those random crashes my uncle mentioned. Everything seems to be working fine except these random restarts and I'm pretty much out of ideas as to what might be wrong. Maybe the PSU is dieing and causing these random restarts or I could try reformatting, though I don't think that will fix this issue. I don't want to reformat though, he has alot of things he needs to back up if we decide to do that...anyone have any idea what might be wrong?

Aug 11, 2009, 04:02 PM	#2
Bolletje Wannabe jedi master... Join Date: Sep 2008 Location: The Netherlands Posts: 646 Rep Power: 31 System Specs	Re: Computer restarting for no reason... Back-up using external media like an USB stick or external harddrive. My uncle also has this problem. Didn't looked at it though, but maybe a bad harddrive or high temperatures? __________________ It has come to my attention from sources apart from yourself, that you enjoy the water pokemon mudkip in some manner or form.

Aug 11, 2009, 04:18 PM	#3
procupine14 Why is it Beeping!?!?! Join Date: Apr 2007 Location: USA, Missouri Posts: 1,211 Rep Power: 27 System Specs	Re: Computer restarting for no reason... This is what sounds to me like a failing PSU. This would explain the random restarts that you're dealing with. Its either that or the motherboard is on the fritz. If you happen to have a PSU lying around trying swapping it out if you can. Some of those Dells have some proprietary PSUs so use caution with that. __________________ Laptop: HP dv6000 - Vista Ultimate (32-bit) - AMD Turion 64 X2 TL-60(2.0GHz) - NVIDIA GeForce Go 7200 256MB - 4GB Kingston DDR2 667 - 160GB 5400RPM SATA Hard Drive HTPC: Vista Ultimate 64-bit - AMD Athlon 5200+ x2 - 4GB OCZ DDR2 800 - 250GB Seagate Barracuda - Samsung EcoGreen 1TB - Hauppauge single tuner HD - ASUS Radeon HD4550 512MB - ECS RS485M-M mobo - Creative X-fi soundcard Other PC: Vista Ultimate 64-bit - AMD Athlon 4200+ X2 - 4GB Crucial Ballistix DDR2 800 - 250GB Seagate Barracuda - XFX 8600GT XXX - DFI Infinity NF570 SLI-M2/G

Aug 11, 2009, 05:34 PM	#4
OldBuzzard DH's oldest Geek? Join Date: May 2003 Location: Cincinnati, OH Posts: 2,225 Rep Power: 83 System Specs	Re: Computer restarting for no reason... Porkey is right. Those are classic dieing/dead PSU symptons. __________________ When looking for a reason as to why things go wrong, never rule out sheer STUPIDITY

Aug 12, 2009, 03:17 AM	#5
Cow_160483 DH's only cow moooooo... Join Date: Apr 2008 Location: BOTSWANA Posts: 3,844 Rep Power: 96 System Specs	Re: Computer restarting for no reason... OldBuzzard hit the nail on the head its the power supply i had the same problems just last week and took me a while to sort it out coz at first i thought it was the hard drive and swapped that out and then the ram, motherboard and finally the PSU which ended up solving the problem In your case it could be one of two things the power supply (most probably) or the HDD (not likely but worth checking). __________________ Decode! Muhahahahah!

Aug 12, 2009, 12:37 PM	#6
Bolletje Wannabe jedi master... Join Date: Sep 2008 Location: The Netherlands Posts: 646 Rep Power: 31 System Specs	Re: Computer restarting for no reason... Thanks guys, tomorrow I will get a PC with similar problems. I hope it's the PSU and just swap it __________________ It has come to my attention from sources apart from yourself, that you enjoy the water pokemon mudkip in some manner or form.

Aug 12, 2009, 09:42 PM	#7
jepherz DriverHeaven Lover Join Date: Oct 2004 Posts: 112 Rep Power: 0	Re: Computer restarting for no reason... thanks for the replies everyone =] I'll ask around for a spare PSU from people I know and hope they have one D: