Razer vs Logitech

Necrosis · Sep 28, 2007, 11:52 PM

I'm a Razer guy right now, and have owned just about every mouse there is.

**kris23** · Sep 29, 2007, 11:44 AM

my RAZER Copperhead is the sexiest thing i held in my hand, it feels so niiiiice, it still works so im happy.

mike2h · Oct 1, 2007, 10:31 PM

apparently razer support is hoping i go away. i really cant remember the last time i ran into support this bad.
ill send another email & give customer relations a call, but i really doubt they will give a crap.

**ChaosMinionX** · Oct 1, 2007, 10:54 PM

I have never had trouble with Logitech Support

They have replaced everything that I have for one reason or another "broken"... whether it be some liquid into the keyboard, blew speakers with too much bass, or just a faulty product they have never had a problem replacing them, whether or not they have better support on their highend stuff I dont know.

But they have replaced my G15 2x from spill damage

and my Z2300 2.1 1x from excessive bass

Top Notch support, recommend their products to anyone.

EDIT: They even supplied the G15's before receiving the damaged units as well.

mike2h · Oct 4, 2007, 02:34 PM

still have not heard back from razer support. pretty pathetic.

procupine14 · Oct 4, 2007, 02:38 PM

as said above .....i love logitech......they always replace my stuff whether or not i broke it or it was acctually faulty

mike2h · Oct 5, 2007, 04:06 PM

well, 2 days ago i sent emails to bothe tech support & customer support stating my disatisfaction & why. havent heard back from either, dont think i ever will. they dont give a sht.

Mousey · Oct 6, 2007, 09:45 AM

Quote:

Originally Posted by mike2h

well, 2 days ago i sent emails to bothe tech support & customer support stating my disatisfaction & why. havent heard back from either, dont think i ever will. they dont give a sht.

Isn't there some kind of trading standards branch you could complain to? In the UK if this were to happen we'd probably contact trading standards and they'd ger a replacement for you

CDsDontBurn · Oct 6, 2007, 11:15 AM

Quote:

Originally Posted by Mousey

Isn't there some kind of trading standards branch you could complain to? In the UK if this were to happen we'd probably contact trading standards and they'd ger a replacement for you

here in the states it's called the BBB (Better Business Bureau). if anybody with a complaint to a company contacts them, the company will litterally bend over backwards with your request.

mike, why don't you give the BBB a call, or at least threaten Razer that you will contact them if they don't help you out.

mike2h · Oct 6, 2007, 02:29 PM

Quote:

Originally Posted by Mousey

Isn't there some kind of trading standards branch you could complain to? In the UK if this were to happen we'd probably contact trading standards and they'd ger a replacement for you

i dont need a replacement, what i needed was help after my comp got hosed from their firmware update.
while i finally got it fixed myself(several hours of time i didnt have & a lot of frustration), what is pissing me of is their total lack of not giving a sht(wich is probably tied into their inability to help).
they could have at least showed some common courtesy & tried.
hell, you think they would want to know what was going on just for future reference & quality control.

Necrosis · Oct 6, 2007, 02:29 PM

I just picked up the Microsoft Sidewinder Mouse. Great so far just wish it were a bit shorter, and the options on a it seem a bit short despite the price. I haven't tried any macros on it, and there is a button in front of the two thumb buttons that is hard for me to reach. However, if you have really large hands this mouse would be perfect for you.

mike2h · Oct 6, 2007, 02:34 PM

Quote:

Originally Posted by CDsDontBurn

here in the states it's called the BBB (Better Business Bureau). if anybody with a complaint to a company contacts them, the company will litterally bend over backwards with your request.

mike, why don't you give the BBB a call, or at least threaten Razer that you will contact them if they don't help you out.

that really isnt appropriate here. how you replace lost time & aggravation? i really dont want another one of their products as there is nothing wrong with mines except for the fact i cant flash the firmware. & would say that is probably some sort of compatibility problem between their software & mine. of course there is no way to know as their support wouldnt respond intelligently -'try flashing the mouse again' - was another fav. or like now, wont respond at all.

**kris23** · Oct 6, 2007, 02:44 PM

uhh.... is there a little window that pops up that asks you to install some kind of software on the mouse? the "found new hardware" window while updating firmware? you need to install that before you do anything and repeat the process..

BlueMak · Oct 6, 2007, 03:25 PM

mike, do yourself a favour and don't buy another Razershit product again. Less frustration if something goes wrong.

mike2h · Oct 6, 2007, 03:46 PM

Quote:

Originally Posted by kris23

uhh.... is there a little window that pops up that asks you to install some kind of software on the mouse? the "found new hardware" window while updating firmware? you need to install that before you do anything and repeat the process..

thx for help but i have updated the firmware on both razer products before. but just tomake sure there wasnt any changes i re-read the directions before doing the install.

mike2h · Oct 6, 2007, 03:46 PM

Quote:

Originally Posted by BlueMak

mike, do yourself a favour and don't buy another Razershit product again. Less frustration if something goes wrong.

basically what i told them in my last email.

Necrosis · Oct 6, 2007, 07:36 PM

I still think you should contact the BBB, and file a complaint. If you don't who else will?

Mousey · Oct 8, 2007, 03:20 PM

Quote:

Originally Posted by Necrosis

I still think you should contact the BBB, and file a complaint. If you don't who else will?

Precisely, razer's support have pretty much just fucked you over here.
If i've got a problem i'll go to CCL rather than Razer because that's where i got the mouse as i'm sure i've already insisted