darianknight

Problem Event Name: APPCRASH
Application Name: InstallManagerApp.exe
Application Version: 3.0.664.0
Application Timestamp: 47edb254
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 0000ebb8
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7352
Additional Information 2: 60090ae7d75ba6ad83e2ea8abc59bd7b
Additional Information 3: b907
Additional Information 4: 448f11ae017dd209716d9e4bf19121e5

Hi, I'm pretty new to DriverHeaven in the sense of posting in threads and such, but this is one time I simply can't seem to figure out an answer.

I'm running an Acer Aspire 3050 Laptop, 1GB Ram, Windows Vista Premium 32bit. The problem seems to be that when attempting to update the drivers for my ATI Radeon XPress 1100 (AMD CPU for the computer itself) the Install Manager for the catalyst package simply refuses to run.

The above error is what I'm actually getting every time I attempt to run this update, and even after modding the drivers with the modder from DriverHeaven, I get exactly the same crash error.

I made a System Restore point, then tried to uninstall the prior ATI Catalyst package only to be met with exactly the same error. The reason I wanted to update these drivers to begin with was because after SP1 of Vista I noticed that my previously working OpenGL support decided to take a crap for currently unknown reasons, so I figured it would be a good idea to update the graphics card to the latest version.

So far no dice, as this installer is literally fighting me tooth and nail every step of the way. Judging from the issue stated in the APPCRASH information it looks like some sort of conflict with the NT Layer driver from Vista, and after wracking my brains and scouring the internet I can't find an answer for why this NTDLL.DLL is going screwy. ATI themselves are telling me it's not their problem, Acer is just as useless, and Microsoft seems to have no such problem in their knowledgebase.

At one point I attempted to rollback the driver to a previous version through windows, but found out quickly that the screen went nearly black and told me there was no previous driver to rollback to (from what I could read through the very dark screen). This in turn led to a reboot where the computer reset whatever drivers it had so it would work again.

I am now completely stumped, and with no answer in sight. Any insight as to how to fix this would be ridiculously appreciated at this point.

Thanks in advance

Spike

System Specs

What you could try is install an older driver. So if you are installing 8.4 now then try like 8.1 or 7.12 and see if that works.

__________________

darianknight

Well, after about 11 hours worth of tech support from Microsoft, two separate tech guys, and being escalated to Microsoft Research and Development, they still came up empty handed with this.

Mind you, the entire time they were doing a remote desktop share so they could poke around for themselves. After all of this and two calls from R&D later, they finally suggested I either wait for a patch to SP1 or attempt to reinstall Vista.

Being the tech guy that I am, I chose option C - roll up my sleeves and troubleshoot it myself.

So I downloaded the catalyst 8.4 drivers from a different site (other than ATI), applied the Mobility Modder to it, and by some stroke of luck it ran. Now, don't get me wrong, I'm not a genius here and I admit this is dumb luck.

So after it installed, I immediately checked to see if Second Life would load (it uses OpenGL), and found out it will not. Upon closing it, the program crashed with the culprit pointing to atioglxx.dll (unload) - so I manually overwrote that dll file with an older one and checked again. This time it didn't crash, and strangely enough the other programs which were crashing on close stopped crashing. (Paintshop Pro, etc)

So now I'm at stage 3 of this Frankenstein Monster of a problem. Went to Windows Update and found it was listing the ATI Graphics driver as in need of update (obviously because I just overwrote it manually) so I allowed it to continue.

So far all problems are corrected except two:

1. OpenGL is running horribly. After getting glview and running it, it's showing me that the driver is only reporting OpenGL 1.1. I'm going to go ahead and assume that is the culprit for the horrible OpenGL implementation and why anything which uses it is running at 1 FPS.

2. Second Life (which uses OpenGL) is refusing to run because it says that the drivers are either out of date or unsupported. This I am assuming is untrue because after checking with SL they are saying the latest drivers work. And since I have the latest drivers (supposedly) there shouldn't be an issue.

From this point on, I'll be trying to go back a few steps in the catalyst drivers to see if they will:

A. Actually Install. Could crash again for no reason or tell me a newer version is installed.
B. Actually work. As shown with this 8.4 version modded, OpenGL is at 1.1 basic and running at 1fps or worse.
C. Fix what is messed up. Other issues which this driver being borked has added to the pile.

Thanks for your insight with this. I'm gonna keep on fighting the battle over here.