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Old Nov 12, 2008, 05:27 PM   #1
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Audigy Platinum EX external I\O not working

Hi, I have an Audigy 1 Platinum EX and the external I\O is not giving me any signs of life, no optical light, headphone out doesnt work.. Soundcard itself works fine... I have The KX 3545 driver right now, i have also tried the last stable driver (3541) with the exact same problem. Would appreciate the help..
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Old Nov 12, 2008, 08:54 PM   #2
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Re: Audigy Platinum EX external I\O not working

I presume you checked the power cable?
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Old Nov 12, 2008, 08:58 PM   #3
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Re: Audigy Platinum EX external I\O not working

the external I\O only has an "audigy extension cable" and ofcourse the firewire, both of which are hooked up firmly
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Old Nov 12, 2008, 11:19 PM   #4
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Re: Audigy Platinum EX external I\O not working

Does kX detect it?

Choose "About..." from the kX context menu and scroll down to "Hardware / Software configuration" and see if it sows anything for "DB Name" (i.e. my audigy with the drivebay shows: "DB Name:LiveBay2").
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Old Nov 12, 2008, 11:22 PM   #5
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Re: Audigy Platinum EX external I\O not working

Hi Russ, yeah i think it detects it, heres what it says:

----Hardware / Software configuration---------------
Driver Name:kX Audio Driver (Debug)
Driver Date: Aug 15 2008 14:47:58
Driver Version: 5.10.00.3545 - debug
DB Name:LiveBay1
SB0090 10k2 [ff80]
PCI Information:
Device: 41102 Subsys: 511102 ChipRev: 3
Card is '10k2'
Card has MPU device
Card model is '5.1'
Card HAS AC97 codec
Codec name: TriTech TR A5/CT1297 TAT
3D Extension: No 3D Stereo Enhancement
Codec is 1.0 compliant
Capabilities[0] :
DAC resolutions : -16-bit-
ADC resolutions : -16-bit-
Ext Capabilities [0]:
Port: ff80 Irq: 0xa(10)
Playback buffer: 20a0
Record buffer: 4000
Number of AC3 buffers: 4
Tank memory: 256 kb
GSIF buffer: 256 samples
OS version: [2 5 1 Service Pack 3; 2 5 1 Service Pack 3; 156 148]
----------------------------------------------------
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Old Nov 12, 2008, 11:34 PM   #6
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Re: Audigy Platinum EX external I\O not working

I guess with the external I/O, the power needs to be connected to the Audigy Extension Card, do you have the power connected there?

(Here is the manual that I am looking at for that model, maybe it will be useful to you to verify connections, etc.)
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Old Nov 13, 2008, 12:38 AM   #7
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Re: Audigy Platinum EX external I\O not working

my bad, turns out the power cable wasn't connected at all, and all this time I was thinking it was gonna run off PCI motherboard power! quite careless indeed..
Thanks for the manual mate, everythings working great! although I hear a very subtle digital noise when the headphones got no music on, volume too low to notice with music on. am gonna clear the table to cancel out any interference ..
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Old Nov 13, 2008, 11:32 AM   #8
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Re: Audigy Platinum EX external I\O not working

Hehe, I am glad that you got it working.
When in doubt, checking the manual is always a good idea.
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