Alright, here is one for ya. A guy I work with just purchased a Dell desktop ($800.00 or so). Well he got it, other then at few things they forgot to add (like a cdrw) everything was there. He comes in a asks me a few questions, through some conversation he tells me they didnt send him any disks. No drivers disks, not software disks, no
WINDOWS DISKS. He was told by tech support they dont ship them with systems anymore because they software is already installed on the system, and you can "use windows restore to fix any problems you have with your system". Thats right, windows restore fixes everything!!!!
Anyway, I told him to call them and demand they send the disks and to ask them what he is supposed to do if he needs to reformat... When he told them that, a long silence, then a "We'll ship them to you right away", click...
Let this be a message,
if you are the resident computer geek at your place of work, and someone orders a Dell POS, make sure they got, or demand to get, their Windows installation CD's and drivers CD's, as well as any software bundles that they ordered. This is an unheard of level or shady dealing in my opinion, taking advantage of those that dont know better. I can only imagine the millions of dollars Dell is saving as profit by not sending these disks to people.
Good job Dell, thats the way!
