Radeon HD 2400 Pro to Older HDTV not detected

wgriffa

Hi I am have difficulties getting my ATI Radeon HD 2400 Pro to detect my Toshiba TN61X81, the HDTV it is capable of 480i/p and 1080i.

I am using the 9 pin s-video to component cable made by ATI. When I connect this to my HDTV the Catalyst program can not detect my HDTV as I am pretty sure my HDTV does not have any communications built into it.

The Catalyst program only sees my HDTV as a TV with a max resolution of 1024x768 and the picture was in black and white. According to ATI support the card has to detect what is connected to. I am hoping that there is someway of forcing 1080i output without detection. I have recently tried PowerStrip which did not help.

I was reading about the Omega drivers and wonder if they would allow me to force 1080i out, without requiring the HDTV to be detected.

I have a half height ATI Radeon HD 2400 Pro (256M) in a Dell Inspiron 531S running Windows Vista. I think the Omega drivers are not finished for Vista but I will gladly switch back to XP if the driver works the way I would like it to.


Walter

Robert McClelland

Hi you need have componated cable the red blue and green to make HD work with your graphics tv out card. You need have s-video componated red green and blue to make work it has one to three connetorers to make it write it took me long time get mine working on my viewsonic monitor 19inch widescreen then you to go your componited section of your CCC then it highlighted how to turn it on. But you need extra monitor to do this with. If not it won't turn on at all. I show you later on what you need get the HD out to work on your graphics card

temeteus82

Hi there and welcome to DriverHeaven!

The cable you need is the special breaker cable that has more connectors in the end that goes to the GFX cars's TV-out, it has more pins than S-Video cable. It brakes to red green and blue cables as Robert said. but you can't use S-Video cable in the middle since it lacks the connector pins that are needed.

Robert McClelland

Yup thanks I was looking that word I was trying to staying that

temeteus82

YPbPr is the real name for that cable breaker. The output end should be all female connectors. And usually the breaker comes with the card

wgriffa

Hi I created a web page that will show you the cables I bought at ATI's recommendation http://wgriffa.dns2go.com/amd

To try and set things up I connected a LCD monitor to the DVI output and the 9pin to component to my Toshiba HDTV. I also tried connecting my old Amiga monitor to the s-style connector on the ATI card using a standard s-video cable. I then used a DVI to component dongle to connect to the Toshiba HDTV.

Either way I set things up the ATI HD 2400 with only detect my HDTV as a regular TV. I want to be able to set the output to my HDTV to 1080i. So far no luck.

Walter

temeteus82

What connectors you have on that HDTV? you got DVI ??

[EDIT] In Catalyst Control Center enable the HDTV resolution for the TV ....

wgriffa

Please see my post above.

Walter

wgriffa

Sorry the Toshiba is about 7 years old and only has component video, s-video and composite inputs.

Walter

temeteus82

Ok, I thought it was one of those LCD HDTV's ... Connect it with that fist cable that is shown in your pic's and then open the Catalyst Control Center and there see the TV settings and see if there is the HDTV Support part visible. Since this now sounds like you haven't manually enabled the support. It's needed for composite cables that can't send back the EDID information.

wgriffa

Hi you are right the HDTV is not an option in Catalyst, it only sees it as a TV.

I do not recall any way to force it so that I can set HDTV options in the Catalyst program.

Walter

temeteus82

Hmm...
it should be here :

wgriffa

I do remember something like that but I vaguely remember there only being pal modes to add. I will check it out when I get home tonight.

Thanks,

Walter

wgriffa

I think the HDTV options were only for my DVI connection and not for my HDTV that was detected as a TV.

Walter

temeteus82

Well it newer hurt to try. And if you aren't using latest drivers I recommend that you update them

wgriffa

I have the last drivers as of last week tech support had me install them.

Do you know anything about the Omega drivers for ati cards?

Walter

temeteus82

I know that omegas drivers have some modifications in the .inf files and some modifications to the other files. And they are currently for XP.

And I did some digging in the net. The TV-out supports the 1080i resolution on composite so I think you should force it. Since AMD/ATi's site says that some resolutions requires user configuration. So you have 7.12 drivers installed good.

wgriffa

If I remember correctly HDTV options were available only for my LCD monitor and not for my HDTV detected as a TV.

Walter

temeteus82

Take a look of this page
ATI Radeon™ HD 2400 PRO - Specifications

They say that the 1080i/p is possible with analog connection.

Robert McClelland

even though some tb said support up to 1080I like mine but it didn't turn out right you might have keep on 720p. for now unless you have by new graphics card.

wgriffa

Hi there was no option to set and HDTV options in the TV section. The techie came from Dell tonight and replaced the board with a different one apparently made by ASUS it is also supposed to be a ATI Radeon HD 2400 pro. The card was made for a full height slot we just changed the metal plate. Once the card was installed the video drivers did not recognize it. I went to ATI site and downloaded the latest drivers, deinstalled the Catalyst that was made by ATI for Dell. After installing the ATI drivers, my HDTV was seen as having a component connection immediately. I could choose 1080i 30hz and it worked. The only bad thing is there is no blue colour on my HDTV with this new card. I tried the gamma setting for blue varied it both ways (adding and removing) nothing happened. Even initially up on boot the DELL logo was not blue it was a gray / green colour. After trying a bunch of things Dell is once again going to send me a replacement ATI card.

The almost funny thing was I almost canceled the the replacement card. I am lucky to gotten a better version of the ATI Radeon HD 2400 pro.

It was funny when I spoke to Dell today, they were told from ATI the my HDTV was not being recognized because it was a 4:3 ratio and not a wide screen. The guy from ATI is wrong. It just seems like they guess and try to blame customers equipment before they know all the facts.

I now have to wait until Friday before I get a new card and see what happens.

Walter

wgriffa

Ok I received my new replacement board from Dell. It is a ATI Radeon HD 2400 pro, with an ASUS sticker on the back. This is my second board and it also has no blue output on the component cable connected to my HDTV. The DELL logo upon boot up is also missing the colour blue. I can use 1080i and it looks good except no blue. I took an ohm meter and there was a connection between the board and the cable.

Walter

wgriffa

I finally got my issue resolved! after more than one month.

In the process I have had two technicians sent from Dell try two different kinds of an OEM version of the ATI Radeon HD 2400 Pro. Both of the cards would not work, the original card Dell shipped with the system would not detect my HDTV as an HDTV, it would output a maximum of 1024 x 768 resolution and the colour blue was missing on the screen. The second card was different (different board layout) apparently custom made by ASUS for Dell. This card did detect my HDTV as such and allowed me so select a maximum resolution of 1920 x 1080 very nice but still no blue colour.

After talking to Dell's support team they we thinking my HDTV may not be compatible, or the the cable maybe bad. In an attempt on my part to disprove all Dell's theories, I went to Future Shop and bought myself a retail ATI Radeon HD 2400 Pro, this board was made by Diamond Multimedia.

As soon as I installed this retail ATI card the DELL logo that appears shortly after your system is powered on was in beautiful blue! This happened before I installed the required drivers. When booting using the two OEM versions of the ATI cards the DELL logo was gray in colour.

After installing the drivers that came with the card everything worked nicely, at this point I was happy except that I was out $86 for having to buy this card myself.

Making a log story short, DELL said they will credit me for what I paid for the retail ATI card.

On a note to the audio the Dell system comes with a built in surround sound card with separate outputs making in a pain to hook up to a surround sound receiver.
The Dell system I purchased is the 531S, the low profile version that will look nice on your component shelf. The only down side is that it only accept low profile cards and most of the sound cards that offer a Dolby Digital / DTS surround sound output are full height cards. After some searching I found the Turtle Beach Audio Advantage, it looks like a USB memory stick, and simply plugs into the USB port and offers a standard TOSlink optical output.

Things that bugged me about my experience, according to DELL's support site (the link is on the first page of this thread) clearly mentions at least 5 times that one should use the ATI 9-pin to component cable. This is not the proper cable, it should be the 7-pin to component cable that the retail board comes with. The OEM version from DELL does not include the cable, Dell only includes a DVI to VGA adapter. I had to separately buy this cable from shopati.ca for a total after shipping $34. I think DELL should have included that cable at least their support documentation should listed the correct cable. To make matter worse the first ATI tech also said that the 9-pin was the correct cable. I called ATI several days later and spoke with another tech who told me the 7 -pin cable was correct and that was what the retail board ships with.

The connector looks like and s-video connector and actually it is both, you can connect a standard s-video cable to your TV it will work but it does not support resolutions over 1024 x 768. The 9-pin and 7-pin to component cable are actually wired the same. The 9-pin cable has a piece of metal bend into the barrel connector to prevent it from being plugged into all the versions of ATI card I received. I used a Dremel like tool to remove this piece of metal. So the 9-pin cable can be used as long as you modify the connector.

There is now a new issue I have to resolve, when I try to play a retail DVD Windows media player will not play because of problems on analog copyright, see Microsoft for more details Error Message: Window Media Player Cannot Play the DVD Because of Problems on Analog Copyright Protection.

Lessons learnt:

1) If you want a real ATI video card do not order it from Dell as they only have the OEM versions, if you intend on hooking this card to and older HDTV that only has a component video inputs you will have to buy a separate cable and the retail version of the card.

2) Never trust tech support on the first call, call back and talk to another support person you may get different information, I did.

Bottom line: I bought this machine as and alternative to a high-definition media player, I used to use a Roku HD1000 and was considering some of the new ones like Eureka, Mediagate, Tomarco, TViX, all of this are not perfect and each one has their own issues.
The TViX currently costs a little over $400.

Dell had a sale which included a ATI Radeon HD 2400 Pro, the specs alone on this card sounded perfect for my application and the price $399.

If you are looking for a high-definition media player the Dell system is the way to go. Some of the others do not support H.264, Matroska encoding, with a computer it can play everything with your choice of player. It can display your cameras pictures in Hi-def it can surf the web, all the things you can do using a computer, this easily make it the better choice over a standalone high definition media player.

I just wish it would have been less of a hassle getting the machine up and running to my satisfaction.