alot of the machines from futureshop are basically setup to, when first started, read from a hidden partition which has the vista's installation data stored and emediately boots from it, copies the files over and installs it.. and then proceeds to setup the machine automatically for you while asking occasionally for a few details to full customize it to your likely... (well as best as a prebuilt will allow)
IF indeed the machine was setup, and it crashes durring this initial stage.... it's a dead machine.. take it back, there is no reason it should be doing this, and it's futureshop responcibility to fully replace it.. NOT fix it...
Make it damn clear that you want it replaced and not fixed.... usually if something like this happens right from the start, you'll likely run into alot more issues down the road even if futureshops "techies" manage to get it up and running (and i've worked on futureshops "fixes" which i find quite crude, usually quick fixes that tend to fly apart down the road quickly)
Whatever you do, don't hesitate, get that machine boxed up, orginal packageing, all the cables and whatnot that came with it, and make sure you got the receipt... get that thing down to futureshop emediately.
OH... and one last thing.. if you do it soon enough..... if they give you any garbage about not being able to fully REPLACE the machine, ask for a full refund back.... they HAVE to give you the full amount back..
then walk outa the store, come back a few hours later (depending on what you dropped it off.... try and make it into the next shift) and they buy a new one with the money you got refunded (or get the refund and emediately walk over to the computer section and ask another employee to get you the machine you want
)