Has anyone used MemoryC.com before?

cozumel · Jan 3, 2007, 03:03 PM

I've just bought some memory from the above and am waiting for delivery. I've never used this online retailer before and was wondering what your experiences with them were like.

hkim · Apr 2, 2007, 08:51 AM

Quote:

Originally Posted by cozumel

I've just bought some memory from the above and am waiting for delivery. I've never used this online retailer before and was wondering what your experiences with them were like.

They do deliver in time but are rather tricky to deal with when something goes wrong. From my personal experience it is really difficult to get RMA requests accepted even though it is obvious that the products is faulty. Go with another company if you can.

KENNETH LARKIN · Jun 20, 2007, 04:29 AM

Hi

I would recommend memoryc. Good prices. In relation to ( hkim) about RMAs. It has been my practice that if you explain in strong detail the issues and all steps tried the RMA ( returns process) will go a lot smoother. It may be obvious to yourself but you need to explain it to the tech person. I have mates whom would just say it broken exchange. And least be honest at the end of the day you have to explain in detail every issue and solution and an steps I assume would be recommended to try and resolve the matter before a returns is granted.

You have to give the person all the details and more. It ain't good enough to state it aint't working I want a replacement and it turns out the issue is with the board after all ( possible).

I know this because I have worked in RMA departments before and customers give no info or very little about the issue and expect you to take the item back. I have had experiences where 60 % of the returned items worked in one month and the customer hardware or software was at fault. It is a hard world in the RMA departments. Give these guys some slack.

Randomletters · Jun 20, 2007, 03:11 PM

Thank you Mr. Kenneth "I Obviously work for MemoryC" Larkin

KENNETH LARKIN · Jun 20, 2007, 05:03 PM

I will be very straight. I do work for MemoryC. I am good at what I do. Being very direct. Any contact with a person regarding a faulty item. You need to provide all the steps and issues and whatever steps were taken to solve the matter. People ( some ) fail to realise detail is key when emailing tech support relating to a fault. I may ask to try a number of solutions to clearly rule out your rig.

What you do not want to happen is to have a kit returned and for the replacement to not work due to the issue being else where . I can not speak for your situation in particular but in general any delays are generally due to customers not giving enough data. I have had numberous guys say ram faulty replace and that is the sole amount of data provided. I have had cases ( lots ) where I have received back modules , card , kits ( customers were adamant were fault) that where tested and work perfectly well.

Any way good luck.

PS DDR 3 is on the market ( crazy money and look at the timings weak.....).

Bye
ken

cozumel · Jun 20, 2007, 06:47 PM

Wow - I'd forgotten about this thread, its been so long. I've happy with the modules I purchased and will may use again later this year for my new rig dependent on prices.

@ Kenneth: Why did you pose as a standard DH visitor if you work with MemoryC and not be 'up-front' at the beginning? I much prefer the up-front approach...