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They got an earful this morning and said I would ahve everything here by Friday and the RAM will come just as soon as it can... Yawn.
I said that it is really bad business practice to be selling stuff that I have made claim to during the time I have to wait for a despatch. The excuse was that I had paid on finance so I had to wait until the money was confirmed as good for them from v12 finance and when it was the RAM was out of stock - I then got pretty pissed off because V12 contacted me on the 9th telling me SCAN knew that the money was good so I then said
"Ok that is bad enough but understandable but if you got confirmation on the 9th then why wasn't I rang or text or e-mailed that my order would not be completed becase of the RAM issue on the 9th, 10th, 11th, 12, or during acceptable hours on the 13th?"
There was no answer for that, the girl on the end of the phone made it sound like I was being an uptight bastard about spending £1500 and expecting delivery on the day because it didn't "work" like that. Obviously SCAN doesn't work like that. If that package is not here by Saturday I am cancelling the finance to V12 on the 14 day cooling off, taking their £25 finance charge and letting SCAN pick up the pieces, I will then also sue them through "money claim" for the finance cost and 2 days of my times wasted for £50 each for being the incompetent pricks they are.
Lord have mercy on their soul if anything turns up broken or not perfect.
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